Sep 12, 2018, 5:55 am
Last edit by: EJetter
Club Europe Catering Guide - September 2018 onwards
This thread outlines the new arrangements for Club Europe catering introduced on Wednesday 12 September 2018 based on 5 bands (Express, and Bands 1-4). The main information piece - in terms of timings and the distance zones for the meals can be found in post 1. The following cross references the photos below against the matrix of options. In addition to the photos, some FTers have written extensively on their experiences so there is more to this thread than the pictures. Also note that the menus for LGW routes rotate monthly, whereas LHR routes rotate bi-weekly
Please keep this thread clear for for reviews, menu descriptions, and photos. For chat about the new service arrangements there is a dedicated thread has now been set up for this Club Europe catering opinions and general discussion
Please do not quote photos in this thread.
The previous shorthaul catering guide for Sunday 26 March 2017 to Tuesday 11 September 2018 is now locked, but is to be found here.
Numbers relate to the post number. Vegetarian means the alternative option provided as standard rather than the special meals. The pre-ordered special meals are AVML (Asia-vegetarian), CHML(children meal), DBML (diabetic meal), GFML (gluten free), HNML (Hindu non-vegetarian meal), KSML (Kosher meal), LCML (low calorie meal), LFML (low fat meal), NLML (low-lactose meal), LSML (low salt meal), MOML (Muslim meal), VGML (vegan meal), and VLML (lacto-ovo vegetarian).
There are differences between the offering in/out of LHR, LGW, and BA CityFlyer routes operated from LCY, STN, BRS, BHX, MAN, EDI, and DUB. For BA CityFlyer flights please refer to this guide created by eJetter BA CityFlyer catering guide
Last update: post 1830
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Chef's Chat sheets for:
--------------------------------------------------------------------------------------------------------------------------
Express (LBA, MAN, and JER only. Note JER is classes at express but gets band 1 service)
Breakfast: 176, 289 (KSML), 345 (VLML), 347 (JER), 375, 622, 705, 1063, 1359, 1390 (JER)
Brunch: 813, 987 (AVML), 1066
Lunch: 226, 326, 388 (KSML), 427 (AVML), 553 (KSML), 586, 678, 887, 1014 (JER), 1015, 1128, 1139, 1148 (KSML), 1276, 1351, 1396, 1452, 1456, 1789
Afternoon tea: 103, 176, 643 (LCML), 733, 1038
Dinner: 279, 332 (JER), 359 (AVML), 521, 588, 608, 647, 752, 914, 941, 950, 961, 1006 (KSML), 1014 (JER), 1016, 1026, 1050 (AVML), 1054 (KSML), 1095, 1142 (VLML), 1143 (NLML), 1186 (KSML), 1399 (JER), 1523, 1524 (KSML), 1598
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Band 1 (UK, France, Ireland, BeNeLux, Germany)
Breakfast: 9, 56, 105, 183, 203, 256, 304, 377, 420 (LGW), 445, 452 (VGML), 457 (VGML), 558, 641, 971 (LGW), 1071, 1417, 1424, 1584 (VGML), 1605, 1638, 1748,1758 (LGW), 1810
Brunch: 68, 121, 142, 197, 420, 458, 555, 559, 620 (LCML), 660, 662, 770, 923, 1077 (VGML), 1354, 1410, 1560, 1704, 1747 (LGW), 1755, 1819
Lunch: 16, 142, 147 (VLML), 170 (KSML), 230, 255, 344, 498, 510, 529, 535, 556, 560, 592, 612, 632, 640, 660, 707 (LGW), 713 (KSML), 723, 838, 981 (LGW) (VLML), 1008 (KSML), 1094, 1183 (VGML), 1196, 1222 (VGML), 1223, 1318, 1360, 1461 (VGML), 1475 (LGW), 1539 (LGW) (VLML), 1543, 1709 (LGW), 1778, 1794, 1820 (LGW)
Afternoon tea: 32, 36 (LGW), 71, 90, 104, 123 (LGW), 139 (LCML), 146, 167 (VLML), 207 (KSML), 252, 277, 285, 353 (KSML), 441, 527 (LGW), 557, 739, 783, 831, 907, 976, 1160, 1337 (LGW), 1340, 1343 (VGML), 1382, 1408 (LGW), 1642 (LGW), 1756, 1757, 1804, 1809, 1817
Dinner: 49, 130 (LGW), 142, 642185, 186 (LGW & VLML), 208 (KSML), 225, 225 (LGW), 237, 242, 268, 281, 298, 307 (KSML), 353 (KSML), 367, 436 (AVML), 441, 444, 498, 517 (AVML), 554, 648, 652, 653, 669, 690, 708, 758, 789, 822, 916 (LGW), 917 (LGW), 955 (VGML), 981 (LGW) , 1060, 1070, 1136, 1212 (VGML), 1217, 1218, 1275, 1308 (KSML), 1321, 1358, 1365, 1369, 1529, 1556 (LGW), 1568 (VGML), 1576, 1577, 1617 (LGW), 1638, 1682, 1690, 1703, 1769, 1771, 1778 (VGML), 1788 (VGML), 1812, 1813, 1820 (LGW)
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Band 2 (e.g. Barcelona, Nice, Venice, Prague, Copenhagen)
Breakfast: 8, 269, 309, 329, 400, 576 (KSML), 613, 650 (LGW), 679 (AVML), 914 (AVML), 955 (VGML), 1463, 1655 (LGW)
Brunch: 578, 610, 659, 910
Lunch: 18, 40, 107, 163 (AVML), 235, 421, 431, 504, 578, 614, 760, 894 (VGML), 1243, 1407, 1641 (LGW), 1656 (LGW), 1830
Afternoon tea: 278 (LGW), 306, 362 (KSML), 399, 496 (LGW), 499, 578, 749, 1150, 1191 (AVML), 1204, 1279 (KSML), 1730 (LGW)
Dinner: 155 (AVML), 227, 269, 287, 385, 496 (LGW), 578, 583, 591 (KSML), 593 (LGW), 596 (AVML), 596 (HNML), 794, 875, 910, 925, 937, 940, 982, 1204, 1221 (GFML), 1231 (KSML), 1237, 1238 (AVML), 1720 (LGW), 1774, 1777, 1806, 1830
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Band 3 (e.g. Madrid, Rome, Warsaw, Stockholm)
Breakfast: 57, 171, 418, 507, 631, 677, 762, 956, 1165 (VGML), 1425, 1430, 1443, 1464,1749, 1727, 1749
Rest of the day: 27, 44, 59, 87, 100, 165, 168, 199 (LGW), 200 (LGW), 216, 268, 282, 321 (LGW), 322, 335, 341 (LGW), 343, 350 (LGW), 351 (LGW), 387, 397 (KSML), 398, 400, 419, 429, 435 (AVML), 448 (VGML), 477, 484, 485, 500, 448 (KSML), 551 (LCML), 571 (KSML), 587, 599 (LGW), 619, 649 (KSML), 676, 743 (VLML), 753, 763, 778 (GFML), 780, 803, 806, 816, 854, 880, 882 (LGW), 895, 929, 944, 954, 957, 963, 984, 985, 998 (LFML), 1002, 1017 (LGW), 1035, 1037 (LGW), 1046 (LGW), 1067 (KSML), 1071, 1072, 1074, 1078, 1091, 1097, 1104, 1121, 1126 (LFML), 1127, 1132, 1135, 1145 (KSML), 1151, 1152, 1154 (KSML), 1205, 1220, 1227 (VGML), 1246, 1266, 1269 (LGW), 1272, 1273, 1274, 1323, 1426, 1465 (AVML), 1482, 1504, 1538, 1552, 1561, 1586 (LGW), 1610, 1612, 1620, 1621 (AVML), 1658 (LGW), 1673 (LGW), 1680, 1685, 1687, 1696, 1699 (LGW), 1706, 1718, , 1728, 1731, 1735 (LGW), 1736 (KSML), 1742 (LGW), 1770, 1772, 1773, 1790 (LGW), 1791, 1793, 1796 (LGW), 1805, 1828, 1829
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Band 4 (e.g. Malta, Sofia, Kiev, Istanbul)
Breakfast: 159, 223, 440, 483, 661, 795, 796, 878 (AVML), 898 (LGW), 919 (KSML), 1226
Rest of the day: 61 (LGW), 63 (LGW), 83, 122 (LGW), 129 (LGW), 191 (LGW), 233, 244, 255, 264, 342, 349, 618 (CHML) (LGW), 624, 661, 730 (LGW), 797, 798, 835 (LGW), 836 (LGW), 863 (LGW), 893, 896 (LGW), 897 (LGW), 911 (LGW), 942, 986, 1047, 1141 (CHML), 1149, 1226, 1250 (LGW), 1252 (LGW), 1263, 1277 (LGW), 1280, 1314 (LGW), 1366, 1371, 1450, 1469, 1474, 1484 (LGW), 1497, 1505, 1516, 1520, 1522, 1648, 1661 (LGW), 1662 (LGW), 1681 (LGW), 1722 (LGW) (VGML), 1746 (LGW) (VGML), 1786, 1787, 1811 (LGW)
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This thread outlines the new arrangements for Club Europe catering introduced on Wednesday 12 September 2018 based on 5 bands (Express, and Bands 1-4). The main information piece - in terms of timings and the distance zones for the meals can be found in post 1. The following cross references the photos below against the matrix of options. In addition to the photos, some FTers have written extensively on their experiences so there is more to this thread than the pictures. Also note that the menus for LGW routes rotate monthly, whereas LHR routes rotate bi-weekly
Please keep this thread clear for for reviews, menu descriptions, and photos. For chat about the new service arrangements there is a dedicated thread has now been set up for this Club Europe catering opinions and general discussion
Please do not quote photos in this thread.
The previous shorthaul catering guide for Sunday 26 March 2017 to Tuesday 11 September 2018 is now locked, but is to be found here.
Numbers relate to the post number. Vegetarian means the alternative option provided as standard rather than the special meals. The pre-ordered special meals are AVML (Asia-vegetarian), CHML(children meal), DBML (diabetic meal), GFML (gluten free), HNML (Hindu non-vegetarian meal), KSML (Kosher meal), LCML (low calorie meal), LFML (low fat meal), NLML (low-lactose meal), LSML (low salt meal), MOML (Muslim meal), VGML (vegan meal), and VLML (lacto-ovo vegetarian).
There are differences between the offering in/out of LHR, LGW, and BA CityFlyer routes operated from LCY, STN, BRS, BHX, MAN, EDI, and DUB. For BA CityFlyer flights please refer to this guide created by eJetter BA CityFlyer catering guide
Last update: post 1830
--------------------------------------------------------------------------------------------------------------------------
Chef's Chat sheets for:
--------------------------------------------------------------------------------------------------------------------------
Express (LBA, MAN, and JER only. Note JER is classes at express but gets band 1 service)
Breakfast: 176, 289 (KSML), 345 (VLML), 347 (JER), 375, 622, 705, 1063, 1359, 1390 (JER)
Brunch: 813, 987 (AVML), 1066
Lunch: 226, 326, 388 (KSML), 427 (AVML), 553 (KSML), 586, 678, 887, 1014 (JER), 1015, 1128, 1139, 1148 (KSML), 1276, 1351, 1396, 1452, 1456, 1789
Afternoon tea: 103, 176, 643 (LCML), 733, 1038
Dinner: 279, 332 (JER), 359 (AVML), 521, 588, 608, 647, 752, 914, 941, 950, 961, 1006 (KSML), 1014 (JER), 1016, 1026, 1050 (AVML), 1054 (KSML), 1095, 1142 (VLML), 1143 (NLML), 1186 (KSML), 1399 (JER), 1523, 1524 (KSML), 1598
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Band 1 (UK, France, Ireland, BeNeLux, Germany)
Breakfast: 9, 56, 105, 183, 203, 256, 304, 377, 420 (LGW), 445, 452 (VGML), 457 (VGML), 558, 641, 971 (LGW), 1071, 1417, 1424, 1584 (VGML), 1605, 1638, 1748,1758 (LGW), 1810
Brunch: 68, 121, 142, 197, 420, 458, 555, 559, 620 (LCML), 660, 662, 770, 923, 1077 (VGML), 1354, 1410, 1560, 1704, 1747 (LGW), 1755, 1819
Lunch: 16, 142, 147 (VLML), 170 (KSML), 230, 255, 344, 498, 510, 529, 535, 556, 560, 592, 612, 632, 640, 660, 707 (LGW), 713 (KSML), 723, 838, 981 (LGW) (VLML), 1008 (KSML), 1094, 1183 (VGML), 1196, 1222 (VGML), 1223, 1318, 1360, 1461 (VGML), 1475 (LGW), 1539 (LGW) (VLML), 1543, 1709 (LGW), 1778, 1794, 1820 (LGW)
Afternoon tea: 32, 36 (LGW), 71, 90, 104, 123 (LGW), 139 (LCML), 146, 167 (VLML), 207 (KSML), 252, 277, 285, 353 (KSML), 441, 527 (LGW), 557, 739, 783, 831, 907, 976, 1160, 1337 (LGW), 1340, 1343 (VGML), 1382, 1408 (LGW), 1642 (LGW), 1756, 1757, 1804, 1809, 1817
Dinner: 49, 130 (LGW), 142, 642185, 186 (LGW & VLML), 208 (KSML), 225, 225 (LGW), 237, 242, 268, 281, 298, 307 (KSML), 353 (KSML), 367, 436 (AVML), 441, 444, 498, 517 (AVML), 554, 648, 652, 653, 669, 690, 708, 758, 789, 822, 916 (LGW), 917 (LGW), 955 (VGML), 981 (LGW) , 1060, 1070, 1136, 1212 (VGML), 1217, 1218, 1275, 1308 (KSML), 1321, 1358, 1365, 1369, 1529, 1556 (LGW), 1568 (VGML), 1576, 1577, 1617 (LGW), 1638, 1682, 1690, 1703, 1769, 1771, 1778 (VGML), 1788 (VGML), 1812, 1813, 1820 (LGW)
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Band 2 (e.g. Barcelona, Nice, Venice, Prague, Copenhagen)
Breakfast: 8, 269, 309, 329, 400, 576 (KSML), 613, 650 (LGW), 679 (AVML), 914 (AVML), 955 (VGML), 1463, 1655 (LGW)
Brunch: 578, 610, 659, 910
Lunch: 18, 40, 107, 163 (AVML), 235, 421, 431, 504, 578, 614, 760, 894 (VGML), 1243, 1407, 1641 (LGW), 1656 (LGW), 1830
Afternoon tea: 278 (LGW), 306, 362 (KSML), 399, 496 (LGW), 499, 578, 749, 1150, 1191 (AVML), 1204, 1279 (KSML), 1730 (LGW)
Dinner: 155 (AVML), 227, 269, 287, 385, 496 (LGW), 578, 583, 591 (KSML), 593 (LGW), 596 (AVML), 596 (HNML), 794, 875, 910, 925, 937, 940, 982, 1204, 1221 (GFML), 1231 (KSML), 1237, 1238 (AVML), 1720 (LGW), 1774, 1777, 1806, 1830
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Band 3 (e.g. Madrid, Rome, Warsaw, Stockholm)
Breakfast: 57, 171, 418, 507, 631, 677, 762, 956, 1165 (VGML), 1425, 1430, 1443, 1464,1749, 1727, 1749
Rest of the day: 27, 44, 59, 87, 100, 165, 168, 199 (LGW), 200 (LGW), 216, 268, 282, 321 (LGW), 322, 335, 341 (LGW), 343, 350 (LGW), 351 (LGW), 387, 397 (KSML), 398, 400, 419, 429, 435 (AVML), 448 (VGML), 477, 484, 485, 500, 448 (KSML), 551 (LCML), 571 (KSML), 587, 599 (LGW), 619, 649 (KSML), 676, 743 (VLML), 753, 763, 778 (GFML), 780, 803, 806, 816, 854, 880, 882 (LGW), 895, 929, 944, 954, 957, 963, 984, 985, 998 (LFML), 1002, 1017 (LGW), 1035, 1037 (LGW), 1046 (LGW), 1067 (KSML), 1071, 1072, 1074, 1078, 1091, 1097, 1104, 1121, 1126 (LFML), 1127, 1132, 1135, 1145 (KSML), 1151, 1152, 1154 (KSML), 1205, 1220, 1227 (VGML), 1246, 1266, 1269 (LGW), 1272, 1273, 1274, 1323, 1426, 1465 (AVML), 1482, 1504, 1538, 1552, 1561, 1586 (LGW), 1610, 1612, 1620, 1621 (AVML), 1658 (LGW), 1673 (LGW), 1680, 1685, 1687, 1696, 1699 (LGW), 1706, 1718, , 1728, 1731, 1735 (LGW), 1736 (KSML), 1742 (LGW), 1770, 1772, 1773, 1790 (LGW), 1791, 1793, 1796 (LGW), 1805, 1828, 1829
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Band 4 (e.g. Malta, Sofia, Kiev, Istanbul)
Breakfast: 159, 223, 440, 483, 661, 795, 796, 878 (AVML), 898 (LGW), 919 (KSML), 1226
Rest of the day: 61 (LGW), 63 (LGW), 83, 122 (LGW), 129 (LGW), 191 (LGW), 233, 244, 255, 264, 342, 349, 618 (CHML) (LGW), 624, 661, 730 (LGW), 797, 798, 835 (LGW), 836 (LGW), 863 (LGW), 893, 896 (LGW), 897 (LGW), 911 (LGW), 942, 986, 1047, 1141 (CHML), 1149, 1226, 1250 (LGW), 1252 (LGW), 1263, 1277 (LGW), 1280, 1314 (LGW), 1366, 1371, 1450, 1469, 1474, 1484 (LGW), 1497, 1505, 1516, 1520, 1522, 1648, 1661 (LGW), 1662 (LGW), 1681 (LGW), 1722 (LGW) (VGML), 1746 (LGW) (VGML), 1786, 1787, 1811 (LGW)
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Club Europe catering | menus, reviews and photos
Nov 1, 2021, 6:37 pm
#1891
Join Date: Jun 2017
Programs: BA Gold (GGL/GfL), LH FTL, SPG Plat
Posts: 52
They have apologised, they have admitted that they got it wrong, and they have said that they will feed your complaint to management. If I complain about anything to any other company, I am satisfied with an apology and an assurance that they will deal with it. I don't understand why you think BA's response suggests that they don't care.
In an industry where a small percentage of travellers historically made up the bulk of profits through multiple repeat transactions it is arguably a risky commercial strategy. Even more so because it is unclear how the chips will fall for legacy carriers post pandemic. Presumably individual 'Premium Leisure' travellers will be proportionally more important to BA over the next few years. And they may be less forgiving of perceived service slips ups when spending their own dime than business travellers travelling on the corporate dime. To the extent the former are also likely to be lower margin than the latter perhaps BA have simply weighed the pros and cons of what they are doing in terms of service recovery and decided it has to be less generous. A smart move or a case of penny-wise and pound-foolish? In the case of the OP at least it sounds like they will not forgive or forget; so a customer lost for the sake of a few AVIOS
Nov 1, 2021, 6:44 pm
#1892
Join Date: Feb 2009
Programs: Executive Club
Posts: 1,115
How about because talk is cheap. A 'service recovery' type gesture, however small, signals to the customer that they are valued, as is their feedback. When no such gesture is offered how is the customer meant to react but to assume that either their complaint is not in fact seen as valid by the company and / or they are not valuable enough to warrant such a gesture. It is indeed on some level an F off.
In an industry where a small percentage of travellers historically made up the bulk of profits through multiple repeat transactions it is arguably a risky commercial strategy. Even more so because it is unclear how the chips will fall for legacy carriers post pandemic. Presumably individual 'Premium Leisure' travellers will be proportionally more important to BA over the next few years. And they may be less forgiving of perceived service slips ups when spending their own dime than business travellers travelling on the corporate dime. To the extent the former are also likely to be lower margin than the latter perhaps BA have simply weighed the pros and cons of what they are doing in terms of service recovery and decided it has to be less generous. A smart move or a case of penny-wise and pound-foolish? In the case of the OP at least it sounds like they will not forgive or forget; so a customer lost...
In an industry where a small percentage of travellers historically made up the bulk of profits through multiple repeat transactions it is arguably a risky commercial strategy. Even more so because it is unclear how the chips will fall for legacy carriers post pandemic. Presumably individual 'Premium Leisure' travellers will be proportionally more important to BA over the next few years. And they may be less forgiving of perceived service slips ups when spending their own dime than business travellers travelling on the corporate dime. To the extent the former are also likely to be lower margin than the latter perhaps BA have simply weighed the pros and cons of what they are doing in terms of service recovery and decided it has to be less generous. A smart move or a case of penny-wise and pound-foolish? In the case of the OP at least it sounds like they will not forgive or forget; so a customer lost...
Nov 2, 2021, 1:44 am
#1893
Join Date: Aug 2007
Location: Spitalfields, London
Programs: BA Gold, KFC 'The Colonel's Club' Palladium tier, Mucci des Visions Célestes du Nord-Pas-de-Calais
Posts: 2,328
I'd like to see how the OP reacts when he has a problem on Ryanair and complains to them. I imagine you can only complain through a premium-rate phone number which charges £1 a minute to call and they keep you holding for an hour before telling you to F off. And in reality, the majority of customers would be happy with a written apology and the assurance their complaint has been listened to, IMO. Some grab at the chance of getting compensation, and I would question whether any company needs them. I own a hotel by the way and see this type of behaviour all the time.
It’s all very basic really; I don’t expect BA to provide compensation for the debacle at check-in because that was hopefully a one-off rogue encounter. For that, it’s entirely appropriate that this is escalated to Swissport or whoever for retraining.
What I absolutely expected a few Avios for is the lack of champagne and crap food, as that’s not what BA’s website indicates at the point of sale.
Last edited by choosethedrew; Nov 2, 2021 at 2:40 am
Nov 2, 2021, 4:09 am
#1894
Join Date: Aug 2007
Location: Spitalfields, London
Programs: BA Gold, KFC 'The Colonel's Club' Palladium tier, Mucci des Visions Célestes du Nord-Pas-de-Calais
Posts: 2,328
An interesting concept, firms that have booked billions of £ in losses turning away 'serial complaining' customers. Usually, it's the customers choosing the company rather than the other way around!
Nov 2, 2021, 5:12 am
#1895
Join Date: Jul 2014
Location: UK - Hampshire & London
Programs: Mucci de Guardian des Celliers des Grands Crus 1e Classé, plus BAEC.
Posts: 2,737
Any info on the November rest of day KSML meal for bands 3/4?
Nov 2, 2021, 7:43 am
#1896
Suspended
Join Date: May 2011
Location: London
Programs: *A G, OW S.
Posts: 996
I'd like to see how the OP reacts when he has a problem on Ryanair and complains to them. I imagine you can only complain through a premium-rate phone number which charges £1 a minute to call and they keep you holding for an hour before telling you to F off. And in reality, the majority of customers would be happy with a written apology and the assurance their complaint has been listened to, IMO. Some grab at the chance of getting compensation, and I would question whether any company needs them. I own a hotel by the way and see this type of behaviour all the time.
Nov 2, 2021, 8:38 am
#1897
Join Date: Dec 2010
Location: Lincoln, UK
Programs: BAEC Gold, IHG Spire Ambassador, Hilton Diamond, Starbucks Gold
Posts: 1,267
They have apologised, they have admitted that they got it wrong, and they have said that they will feed your complaint to management. If I complain about anything to any other company, I am satisfied with an apology and an assurance that they will deal with it. I don't understand why you think BA's response suggests that they don't care.
If you really think that BA are going to do anything other than add this contact to the statistics, you really don't understand the role of customer services in a large organisation. Nothing will change as a result of customer feedback like this until the quantity of feedback becomes a torrent or the media begin to run stories about it. Individuals will not change how much champagne is loaded or the size of the meals. For BA to say otherwise is paying lip service to the customer giving them feedback.
These customers are the ones that are most valuable to any business. They are pointing out where you could be better and giving you a chance to do something about it. The worst are the ones who just walk away without saying a word and never come back.
Nov 2, 2021, 9:41 am
#1898
FlyerTalk Evangelist, Ambassador, British Airways Executive Club
Join Date: Jun 2008
Location: Somewhere between 0 and 13,000 metres high
Programs: AF/KL Life Plat, BA GGL+GfL, ALL Plat, Hilton Diam, Marriott Gold, blablablah, etc
Posts: 30,545
I personally think that BA's customer service is globally poor: you get obvious copy and past responses which effectively largely re-include your own words as "proof" that it was read and a systematic mention that your complaint is very important and has been passed on to the relevant part of the senior leadership team, which I absolutely do not believe to be true, given that the same issues then reoccur chronically.
Nov 2, 2021, 10:22 am
#1899
Join Date: May 2010
Location: UK
Posts: 5,380
You might not agree with JessicaB but my heart sinks when I read comments like this. You have a point of view, JessicaB has a point of view, but to try to rubbish her own opinion on the unfair and unevidenced basis of blind bias (using the inflammatory 'apologist' term) lacks respect and friendliness imo.
Nov 2, 2021, 10:49 am
#1900
Join Date: Sep 2015
Programs: A3*G,BA Silver
Posts: 2,012
I'd like to see how the OP reacts when he has a problem on Ryanair and complains to them. I imagine you can only complain through a premium-rate phone number which charges £1 a minute to call and they keep you holding for an hour before telling you to F off. And in reality, the majority of customers would be happy with a written apology and the assurance their complaint has been listened to, IMO. Some grab at the chance of getting compensation, and I would question whether any company needs them. I own a hotel by the way and see this type of behaviour all the time.
Imagine if i booked the dates wrong for my flights and i called BA (or any other airline) to change my flighs apologising to them for my mistake and asking them to do it for free
BA will tell me to F off 
When the service adverstised is not delivered a compensation is due. Simple.
Equal if i book my dates wrong i am expecting to pay the difference. It is my mistake.
Nov 2, 2021, 10:56 am
#1901
Fontaine d'honneur du Flyertalk
Join Date: Jul 2001
Location: Morbihan, France
Programs: Reine des Muccis de Pucci; Foreign Elitist (according to others)
Posts: 19,180
Nov 2, 2021, 11:21 am
#1902
FlyerTalk Evangelist
Join Date: Jul 2002
Programs: Mucci des Hommes Magiques et Magnifiques
Posts: 19,107
I wondered how long it would be until you and your broom stick made an appearance? 😘
Nov 2, 2021, 11:26 am
#1903
Fontaine d'honneur du Flyertalk
Join Date: Jul 2001
Location: Morbihan, France
Programs: Reine des Muccis de Pucci; Foreign Elitist (according to others)
Posts: 19,180
You might not agree with JessicaB but my heart sinks when I read comments like this. You have a point of view, JessicaB has a point of view, but to try to rubbish her own opinion on the unfair and unevidenced basis of blind bias (using the inflammatory 'apologist' term) lacks respect and friendliness imo.
Personally I do not come here to discuss low cost airlines as I have no expectations of their onboard services. I am obliged to use them as they serve routes that I need to travel and what rubbish they serve I neither eat nor drink. As long as I arrive in one piece that is sufficient unto the day.
What I find sad is that some here seem to take everything so personally and seem to think that everything that does not meet expectation must be compensated. Clearly, in the real world this is not going to happen and some of us recognise it. I think that it is a great failure off Inflight Service to run out of Champagne (for example). It is considered to be part of the CE package. Likewise anyone who thinks that the inflight meal is going to be some Gourmet Experience probably still believes in the Tooth Fairy and that there really is a Father Christmas (I apologise if this came as a shock to anyone). However, this is what BA promote in order to get people sitting in Economy seats to pay sometimes vast amount of cash. It is all about the soft product and always has been . It is a con trick. However, when you read about the dreadful pig swill still served with plastic that American deems First Class on flights of more than 900 miles - I know which I would settle for. I urge everyone to write and complain - the more who do, the more that will be noticed. However we at Flyertalk are usually quite a pernikity lot and the bulk of people who pay fares do not ever know that we exist. In short, complain but I would not expect BA to hand over Avios to all and sundry. I would regard that as simply unrealistic from any service company. If this does not suit, then one has the option of taking your custom elsewhere and in the words of Queen of Coach say Goodbye Cruel Airline and go . I would and blame no one else for so doing.
Now - do I order the duck on the way back from Sofia or not?
Nov 2, 2021, 11:31 am
#1904
Join Date: Aug 2007
Location: Spitalfields, London
Programs: BA Gold, KFC 'The Colonel's Club' Palladium tier, Mucci des Visions Célestes du Nord-Pas-de-Calais
Posts: 2,328
Nov 2, 2021, 11:58 am
#1905
Fontaine d'honneur du Flyertalk
Join Date: Jul 2001
Location: Morbihan, France
Programs: Reine des Muccis de Pucci; Foreign Elitist (according to others)
Posts: 19,180