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FAQ: American Airlines and AAdvantage - Please check here first!

FAQ: American Airlines and AAdvantage - Please check here first!

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Frequently Asked Questions: American Airlines and AAdvantage
Please check here first: resources, thread links, etc.

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Old May 28, 09, 11:20 pm
  #46  
Moderator: American AAdvantage and New York City
Original Poster
 
Join Date: Sep 2007
Programs: AA PLT, Natl EC
Posts: 10,459
• Will I have lounge access on my itinerary?

One of the most frequently asked questions on FlyerTalk! There are number of ways to obtain lounge access during travel on AA and its oneworld partner airlines. These include purchasing an Admirals Club annual membership, 30-day membership, or day pass; holding an Amex Express Centurion or certain Platinum cards; traveling on certain domestic transcon flights in F or J; or traveling internationally with PLT or EXP status or in F or J. The last is often the greatest source of confusion, despite lounge access rules being described clearly on AA.com.

For status-based access (PLT or EXP), passengers must: (1) be traveling on an international itinerary (Europe, Asia, Central and South America, and Mexico City, excluding the Caribbean and other destinations in Mexico), and (2) have an onward flight on a oneworld airline on the same day. PLT members are eligible for access to all oneworld Business Class lounges, including Admirals Clubs; EXP members are also eligible for access to all oneworld First Class lounges, including Flagship Lounges. Lounges operated by third parties may be excluded.

For international class-of-service-based access (F or J), passengers must: (1) be traveling in an F or J cabin (whether via upgrade or purchase) on the international segment (to/from Europe, Asia, Central and South America, and Mexico City, excluding the Caribbean and other destinations in Mexico) of their itinerary, and (2) have an onward flight on a oneworld airline on the same day. As of Dec 2011, class-of-service-based access is now explicitly limited to the lounge operated by the airline on which the passenger is flying. Lounges operated by third parties may be excluded.

Admirals Club members also receive access to Qantas Clubs when traveling on a Qantas-operated flights, and to the Alaska Airlines Board Rooms at ANC, PDX, and SEA when traveling on an AA-operated and marketed flight (no codeshares).

All Admirals Club patrons now receive free AT&T wi-fi access and free computer terminals are also available for use. Passengers accessing Admirals Clubs based on status or class of service on international travel are also entitled to free premium drink coupons (house drinks are now free for all visitors).

N.B.: Check out the new oneworld Lounge Access Wizard, created by FlyerTalk member imagineertobe!

Wiki: Lounges
AA.com: Admirals Club | Locations and Access Policies | Transcon Access | Flagship and Arrivals Lounges | Access for Returning Soldiers
oneworld.com: Lounge Access

FT: Help Desk: Will I Have Lounge Access?
FT: Lounge Access – AAdvantage status-based access to AA & oneworld lounges (consolidated)
FT: Lounge Access – International class-of-service-based access to AA & oneworld lounges (consolidated)
FT: Lounge Access – Transcon class-of-service-based access – changing to JFK-SFO, JFK-LAX, MIA-LAX only, any first/business fare (as of Sep 1, 2012)
FT: Lounge Access – oneworld status-based access to Admirals Club and Flagship Lounges
FT: Alaska Airlines Board Room access at ANC / PDX / SEA for Admirals Club members flying AA (May 2011)
FT: Admirals Clubs to have free AT&T wifi for all visitors (Oct 2011)

FT: Admirals Club drink chit / coupon policies (consolidated)
FT: Admirals Club / Flagship Lounge meetup thread (2012-present) [NOT for access requests]

FT: Admirals Club treasure hunt (drink chits, etc.) master thread

Last edited by dstan; Aug 10, 12 at 11:26 am Reason: added transcon F/J and link
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Old May 28, 09, 11:20 pm
  #47  
Moderator: American AAdvantage and New York City
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Join Date: Sep 2007
Programs: AA PLT, Natl EC
Posts: 10,459
• Is it worth it to purchase Admirals Club membership or a daypass?

Admirals Club membership can be purchased annually for varying dollar or mileage amounts, depending on elite status, with renewals cheaper than new memberships. Recently, AA began offering 30-day memberships, which carry all of the privileges of annual membership and allow purchase of a new annual membership at the renewal rate during the 30-day period. One-day passes can also be purchased at any Admirals Club, self-service kiosk, or online, and are valid for the entire travel day at multiple airports. There are several other mechanisms for gaining access to Admirals Clubs, discussed in this entry.

With respect to the general benefits of Admirals Club access, the clubs are primarily promoted as lounges where one can escape the hustle and bustle of the main airport terminal. Light snacks (bagels, pretzels, fruit, etc.), coffee, tea, and house beer, wine, and liquors are provided for free to all visitors, but other food and premium alcoholic beverages must be purchased. Some clubs also have showers, and all clubs have free wifi and free computer terminals. However, many travellers cite the rapid, expert assistance they receive from Admirals Club ‘AAngels’ during travel disruptions as a key, unpublished benefit of Admirals Club access. AAngels are also often more forthcoming than busy gate agents with information about the exact status of your inbound aircraft and your position on the upgrade waitlist.

With respect to benefits that are extended only to paid members (as opposed to those accessing Admirals Clubs based on other qualifications), members are always allowed 2 guests or their entire immediate family. Members at smaller clubs report receiving proactive assistance during travel disruptions. Members also do not need to be traveling to access Admirals Clubs, can rent conference room facilities in clubs. Free wifi was previously restricted to members and daypass holders, but is available free to all Admirals Club visitors from October 2011.

Wiki: Lounges
AA.com: Admirals Club | 30-Day Membership and One-Day Pass | Locations and Guest Privileges
FT: Admirals Club benefits - Worth it? (consolidated)
FT: Admirals Club Daypass - Worth it? / access rules (consolidated)
FT: Admirals Club One Day Pass & 30-Day Membership (May 2012-present)
FT: Amex Platinum card vs. renew Admirals Club membership (consolidated)
FT: Admirals Club guest requests and offers (consolidated) (now closed, please use accalendar instead)

FT: Admirals Clubs to have free AT&T wifi for all visitors (Oct 2011)
FT: Domestic Admirals Clubs to offer complimentary alcoholic beverages (Oct 1, 2010)
FT: Admirals Club drink chit / coupon policies (consolidated)

FT: Admirals Club discounts (general)

Last edited by dstan; Jul 2, 12 at 10:47 am Reason: added 30-day membership thread
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Old May 28, 09, 11:20 pm
  #48  
Moderator: American AAdvantage and New York City
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Join Date: Sep 2007
Programs: AA PLT, Natl EC
Posts: 10,459
• Will there be food and beverages available on my flight?

AA provides complimentary non-alcoholic beverages in all cabins on all flights. Alcoholic beverages (beer, wine, mixed drinks) are also complimentary in First and Business, and are available for purchase in Economy on all flights. As of Feb 1, 2012, beer and wine is also be complimentary in Coach on longhaul international flights (to/from Asia, Europe, South America).

On longhaul international flights (to/from Asia, Europe, South America, and NYC-Haiti) complimentary meals are provided in all cabins. On other flights, complimentary meals or snacks are generally provided in First and Business and available for purchase in Economy. Meal orders in First and Business are taken based on FEBO (Front Even / Back Odd), but service is always generally front-to-back. EXP elites and Concierge Key members traveling in Coach on any flight, including American Eagle or American Connection, are entitled to a free shelf-stable snack and alcoholic beverage. PLT elites were included in this program for several years, but this has been discontinued as of June 2011.

Special meals are available on transcontinental flights in First and Business and on international flights in all classes and must be pre-ordered at least 24 hours in advance by calling AA Reservations, or by pre-selecting a special meal online for certain routes.

As of June 1, 2009, AA accepts payment by credit card only on mainline flights and by cash only on American Eagle and American Connection flights.

Wiki: Planes and Seats: Food and Beverages
AA.com: Dining | Meal Service | Beverages | Special Meals | EXP/CK Free Snack & Drink

FT: http://www.flyertalk.com/forum/ameri...solidated.html
FT: 'Traditional meal times' on AA
FT: 2012 AA Domestic Meals - menus, photos, etc.
FT: 2012 AA International Meals - menus, photos, etc.

FT: Free beer and wine in international Economy (as of Feb 1, 2012)
FT: Free snack / drink for EXP in mainline Economy
FT: Free snack / drink for PLT/EXP on American Eagle (Oct 2006)
FT: No more free snack / drink for PLT on American Eagle (June 2011)

Last edited by Microwave; Dec 19, 12 at 6:37 am Reason: Added link to FEBO/ELFORB FT thread
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Old May 28, 09, 11:20 pm
  #49  
Moderator: American AAdvantage and New York City
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Join Date: Sep 2007
Programs: AA PLT, Natl EC
Posts: 10,459
• Where can I find more information about a specific lounge?

General information, such as locations, hours of operation, and amenities, for AA Admirals Club, Flagship, and Arrivals lounges is available on AA.com. The oneworld website also has locations and hours for all oneworld lounges. The FlyerGuide wiki Lounges page contains access rules for some non-AA premium lounges, such as Qantas Clubs and contract lounges.

For detailed information about a specific lounge, see the appropriate FlyerTalk thread below.

Wiki: Lounges
AA.com: Admirals Club | Flagship and Arrivals Lounges
oneworld.com: Lounge Access

Master List of Lounge Threads
FT: ARN / Stockholm Arlanda oneworld Lounges (consolidated)
FT: ATL / Atlanta Admirals Club (consolidated)
FT: AUS / Austin Admirals Club (consolidated)
FT: BCN / Barcelona oneworld Lounges (consolidated)
FT: BDA / Bermuda Contract & BA Lounges (consolidated)
FT: BKK / Bangkok oneworld Lounges (consolidated)
FT: BOS / Boston Admirals Club (consolidated) & 2009 Refurbishment
FT: BRU / Brussels oneworld & SN Lounges (consolidated)
FT: CDG / Paris Charles de Gaulle Admirals Club & oneworld Lounges (consolidated) (Aug 2013)
FT: CDG / Paris Charles de Gaulle Arrivals Lounge CLOSED (Jan 2005); Other Showers (consolidated)
FT: DCA / Washington Reagan Admirals Club (consolidated)
FT: DEL / New Delhi T3 IT / Kingfisher Lounge (Opened Jan 2011) (consolidated)
FT: DEN / Denver Admirals Club (new location Nov 2010) (consolidated)
FT: DFW / Dallas Fort Worth Admirals Clubs (consolidated)
FT: DFW / Dallas Fort Worth BA “Executive Club” Contract Lounge (consolidated)
FT: DME / Moscow Contract Lounges (consolidated)
FT: DTW / Detroit Admirals Club CLOSED (2001); Other Options (consolidated)
FT: DUB / Dublin Contract & EI Lounges 2008- (consolidated)
FT: EZE / Buenos Aires Admirals Club & oneworld lounges (consolidated)
FT: FCO / Rome Contract (Le Anfore) & oneworld Lounges (consolidated)
FT: FLL / Fort Lauderdale CO, DL Lounges & Chili's (consolidated)
FT: FRA / Frankfurt oneworld Lounges (consolidated)
FT: FRA / Frankfurt Admirals Club CLOSED (Mar 31, 2011) (consolidated)
FT: GRU / Sao Paulo Admirals Club (consolidated)
FT: GIG / Rio de Janeiro Admirals Club & oneworld Lounges (consolidated)
FT: GVA / Geneva, Switzerland BA oneworld Lounge (consolidated)
FT: HAM / Hamburg Contract Lounge
FT: HNL / Honolulu Admirals Club & JL oneworld Lounge (new, Nov 2011) (consolidated)
FT: IAD / Washington Dulles Admirals Club (TO CLOSE July 31, 2012) (consolidated)
FT: JFK / New York John F. Kennedy T8 Admirals Clubs (consolidated)
FT: JFK / New York John F. Kennedy T8 Flagship Lounge (consolidated)
FT: JFK / New York John F. Kennedy T1, T4, T7 oneworld Lounges (consolidated)
FT: KIN / Kingston, Jamaica Contract Lounge (consolidated)
FT: LAX / Los Angeles T4 Flagship Lounge (consolidated)
FT: LGA / New York LaGuardia Concourse D Admirals Club (consolidated)
FT: LGA / New York LaGuardia Concourse C Admirals Club Construction (2012)
FT: LHR / London Heathrow T3 Admirals Club, Flagship, oneworld Lounges (consolidated)
FT: LHR / London Heathrow T3 AA Arrivals Lounge (consolidated)
FT: LHR / London Heathrow Non-Lounge Arrival Shower Options
FT: BA Forum LHR T5 FAQ, including BA Galleries Concorde Room, Galleries First, Galleries Clubs, Galleries Arrivals
FT: LHR T5 & JFK Concorde Rooms - Access for BA F only (not EXP) (consolidated)
FT: LIM / Lima Contract (SUMAQ & VIP) Lounges (consolidated)
FT: MAD / Madrid Barajas IB oneworld Lounges (consolidated)
FT: MAN / Manchester, England BA oneworld Lounge (consolidated)
FT: MBJ / Montego Bay, Jamaica Contract Lounge CLOSED (Jan 2009) (consolidated)
FT: MCI / Kansas City Admirals Club (TO CLOSE July 31, 2012) (consolidated)
FT: MDE / Medellin Contract Lounge (consolidated)
FT: MIA / Miami Admirals Clubs (consolidated)
FT: MIA / Miami Concourse E oneworld Premium Lounge (consolidated)
FT: MIA / Miami Concourse E Flagship Lounge CLOSED (Sep 2010) (consolidated)
FT: MUC / Munich oneworld Lounges (consolidated)
FT: MVD / Montevideo, Uruguay AA Flights and Contract Lounge Access (consolidated)
FT: MXP / Milan Malpensa oneworld Lounges (consolidated)
FT: NRT / Tokyo Narita Admirals Club & oneworld Lounges (consolidated)
FT: ORD / Chicago O’Hare T3 Admirals Clubs (consolidated)
FT: ORD / Chicago O’Hare T3 H/K Flagship Lounge (consolidated)
FT: PEK / Beijing Capital CX/KA oneworld Lounge
FT: PHL / Philadelphia Admirals Club (temp location from Sep 28, 2011) (consolidated)
FT: PHL / Philadelphia BA oneworld Lounge (consolidated)
FT: PVG / Shanghai Pudong CX, JL oneworld Lounges (consolidated)
FT: RDU / Raleigh-Durham Admirals Club (consolidated)
FT: SAN / San Diego Admirals Club under refurbishment (2012) (consolidated)
FT: SAV / Savannah Passport Club - Admirals Club members admitted (consolidated)
FT: SCL / Santiago, Chile Admirals Club & LN oneworld Lounge (consolidated)
FT: SEA / Seattle Other Airline Lounges (consolidated)
FT: SEA / Seattle Admirals Club CLOSED (Oct 2005) (consolidated)
FT: SFO / San Francisco T3 Admirals Club (consolidated)
FT: SFO / San Francisco Intl Terminal A oneworld Lounges (consolidated)
FT: SJC / San Jose, California Admirals Club CLOSED (Sep 17, 2010)
FT: SJO / San Jose, Costa Rica IB Contract (VIP) Lounge (consolidated)
FT: SJU / San Juan, Puerto Rico Admirals Club (consolidated)
FT: STL / St. Louis Admirals Club (temp site OPEN Jun 6, 2011) (consolidated)
FT: YUL / Montreal Other Airline Lounges (consolidated)
FT: YVR / Vancouver oneworld and & Plaza lounges
FT: ZRH / Zurich Contract (Dnata Skyview) Lounge (consolidated)

Last edited by dstan; Jul 22, 15 at 3:37 pm Reason: new HAM lounge thread
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Old May 28, 09, 11:20 pm
  #50  
Moderator: American AAdvantage and New York City
Original Poster
 
Join Date: Sep 2007
Programs: AA PLT, Natl EC
Posts: 10,459
• How and when can I check in for my flight?

AA provides several ways to check in for your flight. Online and mobile checkin via AA.com opens 24 hours before the departure of your first flight. In April 2010, AA began rolling out online checkin for itineraries with an international (longhaul) flight; this requires entry of your passport information. Itineraries in which the first flight is operated by British Airways or Iberia are also eligible for online checkin via AA.com, and you will be redirected automatically to the appropriate partner airline website for check-in. At the airport, self-service kiosks can be used for initial check-in, to check bags after previously checking in online, and to reprint boarding passes. Self-service kiosks can be used to swipe passports having a magnetic strip for international itineraries and also accept credit cards for payment of various fees. Curbside and ticket counter check-in are also available and must be used if you do not have an electronic ticket.

For domestic flights, the check-in deadline is 30 minutes prior to departure. For international flights originating outside the U. S., the check-in deadline is 60 minutes prior to departure. AA.com is not explicit on the check-in deadline for flights originating within the U. S., but the checked baggage acceptance cutoff time is 60 minutes. Note that recommended check-in times are considerably earlier and checked baggage acceptance cutoffs are 40-60 minutes prior to departure at certain domestic airports and 60 minutes for all international flights.

You must be at the gate 15 minutes prior to scheduled departure time for domestic flights and 30 minutes prior for international flights in order to retain your seat and reservation.

AA.com: Flight Check-In Options | Check-In Requirements And Baggage Acceptance Cutoff Times
FT: International online check-in / OLCI rollout (Apr 2010)
FT: Check-in time for the domestic segment of an international itinerary (consolidated)
FT: Airport check-in within 24 hours of but the day before a flight

Last edited by dstan; Oct 1, 10 at 1:46 pm Reason: New entry
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Old May 28, 09, 11:20 pm
  #51  
Moderator: American AAdvantage and New York City
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Join Date: Sep 2007
Programs: AA PLT, Natl EC
Posts: 10,459
• What is Priority AAccess?

In September 2008, AA rebranded its elite check-in, security, and boarding privileges program as Priority AAccess. All AA elites, oneworld elites, F/J passengers, and AAirpass members are automatically provided with Priority AAccess privileges. Officially, PLT and EXP elites should still be called for boarding prior to other Priority AAccess passengers, although not all gate agents follow this practice. Later in the boarding process, Priority AAccess passengers are allowed to bypass the regular boarding line by using the Priority AAccess lane.

AA.com: Introducing PriorityAAccess Privileges
FT: New Priority AAccess Program (Sep 2008)

Last edited by dstan; May 29, 09 at 12:11 am
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Old May 28, 09, 11:20 pm
  #52  
Moderator: American AAdvantage and New York City
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Join Date: Sep 2007
Programs: AA PLT, Natl EC
Posts: 10,459
• Will I have to pay checked baggage fees?

AA began charging for certain checked bags in 2008. Fees vary by destination (be sure to check AA.com for the most up-to-date information). There is a long list of exemptions for the first one or two checked bags, including AA and oneworld elites and their companions, passengers traveling in premium cabins (paid, award, or upgrade), and active U.S. military personnel. As of Apr 8, 2014, AA Gold members receive only one free checked bag instead of the previous two and companions are no longer included; full-fare Economy Class tickets and Economy AAnytime Awards no longer allow two free checked bags. As of Oct 1, 2010, passengers traveling in First or Business are allowed three free checked bags. Standard limits are 62 linear inches (L+W+H) and 50 lbs per checked bag.

If the first segment in your itinerary is on a flight operated by another carrier, including AA codeshare flights, then the checked baggage rules and fees of the operating carrier apply at check-in.

Wiki: Luggage and Baggage
AA.com: Baggage Information | Checked Bag Fees | Fee Exemption List | Baggage Fees Table
FT: AA begins charging for checked bags (Jun 2008)
FT: AA increases checked bag fees (Aug 2009)
FT: AA to start charging for second checked bag on some international routes (Sep 2009)
FT: AA increases checked bag fees (Feb 2010)
FT: AA increases Canada checked bag fees (Mar 2010)
FT: AA increases checked baggage allowance for F & J passengers (Oct 2010)
FT: AA Golds lose second free checked bag (Apr 2014)

Last edited by dstan; Apr 8, 14 at 2:31 pm Reason: Apr 2014 update
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Old May 28, 09, 11:20 pm
  #53  
Moderator: American AAdvantage and New York City
Original Poster
 
Join Date: Sep 2007
Programs: AA PLT, Natl EC
Posts: 10,459
• How much carry-on baggage can I bring aboard?

All AA passengers are limited to one ‘small bag’ (often a rollaboard suitcase) and one ‘personal item’ (often a purse or briefcase) as carry-on baggage. As of May 19, 2010, the small bag must fit the baggage sizer and is limited to 45 linear inches total (L+W+H), with individual dimensions not exceeding 22” x 18” x 10”. The personal item is limited to 36 linear inches and must fit under the seat in front of you. Both items are limited to 40 lbs total, but this is not generally enforced. Anecdotal reports suggest that AA has become more stringent about carry-on bag limits, often using baggage sizers at security checkpoints and gates, which have been measured at 23.5” x ≥13.5” x 10”.

Rollaboard suitcases fit ‘wheels first’ into the overhead bins of most mainline narrowbody aircraft (MD-80, 737, 757). Note that most rollaboard suitcases will not fit in the overhead bins on regional aircraft (American Eagle and American Connection), and must be gate checked with a red tag for dropoff and pickup planeside.

The following additional items are allowed above and beyond the small bag and personal item: coats, wraps, hats, book, newspaper, small bag of food to eat, approved child safety seat, pillow or blanket, umbrella child stroller, child diaper bag, passenger assistive devices such as wheelchairs, walkers, CPAP machines, therapeutic oxygen provided by the airline.

If the first segment in your itinerary is on a flight operated by another carrier, including AA codeshare flights, then the carry-on baggage rules of the operating carrier apply at check-in. Note that many carriers restrict the weight of carry-on baggage considerably more than AA and may weigh your carry-on bags at check-in.

Wiki: Luggage and Baggage
AA.com: Baggage Information | Carry-on Allowance | Rollaboard Dimensions
FT: Rollaboard suitcases that fit and don’t fit AA carry-on baggage sizers
FT: Pre-security line AA ticket checkers enforcing use of AA carry-on baggage sizers

Last edited by dstan; Dec 31, 10 at 12:51 pm Reason: added info for flights operated by other carriers
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Old May 28, 09, 11:20 pm
  #54  
Moderator: American AAdvantage and New York City
Original Poster
 
Join Date: Sep 2007
Programs: AA PLT, Natl EC
Posts: 10,459
• Why can't I reprint my boarding pass?

This problem occurs with itineraries in which the first flight departs within the next 24 hours but one or more connecting flights depart outside the next 24 hours. You will be able to check-in for the entire itinerary online, but you will not be able to Reprint Boarding Passes online at AA.com until within 24 hours of departure of the last connecting flight. This is caused by the distinct, archaic computer systems used by AA for these two processes.

We are unable to complete your request. The scheduled departure time of your connecting flight must be less than 24 hours from the current date/time in order to reprint your boarding pass(es). Please check-in with an agent at the airport.
The solution to this problem is to print your boarding passes to a PDF file when checking in initialy, or to select the option to email the boarding pass to yourself. Alternatively, wait until within 24 hours of the departure time of the last connecting flight to reprint your boarding passes, or simply reprint your boarding passes at an airport self-service kiosk.

FT: Unable to reprint boarding pass - Connecting flight >24 hours away (consolidated)

Last edited by dstan; Oct 1, 10 at 1:48 pm Reason: New entry
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Old May 28, 09, 11:20 pm
  #55  
Moderator: American AAdvantage and New York City
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Join Date: Sep 2007
Programs: AA PLT, Natl EC
Posts: 10,459
• What should I do if my checked baggage is delayed, lost, or damaged?

If your checked bag does not arrive at the baggage claim carousel after your flight, be sure to notify an AA baggage service agent before leaving the airport. You should receive a six-letter File Locator ID that can be used to track the status of your bags online. The baggage representative may authorize reimbursement of reasonable interim expenses. Third-party travel insurance policies also often provide benefits for delayed or lost luggage. Homeowner’s and renter’s insurance policies may also provide coverage for lost items beyond a specified deductible.

Subsequently, AA will attempt to locate your baggage and deliver it to you within 24 hours. You may also have the option of returning to the airport to retreive your bag if this is faster than delivery. If your baggage cannot be located within 5 days, you will need to complete a property questionnaire detailing the items in your missing baggage. If the baggage still cannot be located, then the AA Claims Department will provide compensation based on the AA Conditions of Carriage or International Convention. For domestic travel, the maximum liability is $3,300 per passenger, unless additional insurance is purchased at check-in, up to $5,000 per passenger. Note that valuable items specified in the Conditions of Carriage, such as electronics and jewelry, are not covered and should not be placed in checked baggage.

If your baggage is damaged, you should report it to an AA baggage service agent before leaving the airport if possible. All damage claims must be reported to AA within 24 hours for U.S. itineraries or within 7 days for itineraries including international travel, and the damaged article will need to be presented for inspection at the airport. Note that ordinary wear and tear to baggage, including scuffs, tears, and broken zippers, handles, and wheels is not covered.

If items are missing from your baggage, you should report it to an AA baggage service agent before leaving the airport if possible, or within 24 hours maximum.

If the last segment in your flight sequence is on a flight operated by another carrier, including AA codeshare flights, then the operating carrier (not AA) is responsible for delayed, lost, or damaged baggage and is your point of contact for these problems.

Wiki: Luggage and Baggage
AA.com: Baggage FAQ | Delayed Baggage | Damaged Baggage | Baggage Liability Limitations | Conditions of Carriage
FT: Delayed / lost baggage advice, compensation, prevention (consolidated)
FT: Delayed / lost baggage on a multi-airline itinerary or codeshare - whom to contact?

Last edited by dstan; Dec 31, 10 at 12:47 pm Reason: new entry
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Old May 28, 09, 11:21 pm
  #56  
Moderator: American AAdvantage and New York City
Original Poster
 
Join Date: Sep 2007
Programs: AA PLT, Natl EC
Posts: 10,459
• Is there an elite security line at my airport?

Many airports in the AA system provide a Priority AAccess security line for elites and other premium passengers. Check the wiki page below for complete details.

Wiki: Elite Security Lines
AA.com: Introducing PriorityAAccess Privileges

Last edited by dstan; May 29, 09 at 12:11 am
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Old May 28, 09, 11:21 pm
  #57  
Moderator: American AAdvantage and New York City
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Join Date: Sep 2007
Programs: AA PLT, Natl EC
Posts: 10,459
• Will I make my connection?

This is another one of those questions with a simple answer: Usually! AA reservations are subject to Minimum Connecting Time requirements, which can vary by airport, aircraft, and destination. In principle, these connecting times allow the vast majority of passengers to make their connections across the entire AA network. That said, it is often prudent to leave some extra time when connecting to flights that are infrequent, the last of the day, on longhaul routes with full planes, or when checking bags. Also keep in mind that international-to-domestic connections require one to clear immigration, collect any baggage, clear customs, recheck baggage, proceed to the domestic terminal, reclear security, and arrive at the gate at least 15 minutes before departure time. Some also prefer to leave extra time at DFW in the summer due to thunderstorms and extra time at ORD in the winter due to snowstorms.

Wiki: Minimum Connecting Times
FT: BOS / Boston Logan connection times - domestic & international (consolidated)
FT: DFW / Dallas Fort Worth connection times - domestic & international (consolidated)
FT: JFK / New York Kennedy connection times - domestic & international (consolidated)
FT: LAX / Los Angeles connection times - domestic & international (consolidated)
FT: LHR / London Heathrow connection times - T3 (AA) - T5 (BA) (consolidated)
FT: MIA / Miami connection times - domestic & international (consolidated)
FT: ORD / Chicago O'Hare connection times - Domestic & International (consolidated)

Last edited by dstan; Aug 14, 11 at 4:24 pm Reason: -m
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Old May 28, 09, 11:21 pm
  #58  
Moderator: American AAdvantage and New York City
Original Poster
 
Join Date: Sep 2007
Programs: AA PLT, Natl EC
Posts: 10,459
• What is AA's boarding procedure?

In March 2014, AA adjusted its official boarding process. EXPs and equivalents have been moved down to the second group with PLTs and equivalents. GLDs and equivalents now board before Group 1. US Dividend Miles elites are also included officially. AA had previously adjusted its boarding process in May 2011 with the official inclusion of Uniform Military personnel in the first group as well as EXPs with the First or Business Class Cabin. The number of general boarding groups was reduced from six to four, and were also reportedly somewhat randomized rather than in back-to-front order, as computational models and experiments indicated that randomized boarding is faster than back-to-front boarding.
  1. First class cabin, Uniformed Military
  2. EXP & PLT, US CP & Plat & Gold, oneworld Emerald & Sapphire, and Business Class on 3-class aircraft
  3. GLD, US Silver, oneworld Ruby
  4. AAirpass, Priority, Group 1
  5. Group 2
  6. Group 3
  7. Group 4
In practice, however, some gate agents may call several groups on the above list at the same time. Even then, premium cabins and elites are still usually called first, and these passengers can always use the PriorityAAcess boarding line at the gate. American Eagle and American Connection flights often only have Groups 1 and 2, and may board en masse without preboarding by elites. Conversely, if an inbound plane is late arriving and cleaning and catering has been completed in First but not Economy, the First Class cabin may sometimes be boarded prior to ANY coach passengers, regardless of other qualifications.

Passengers traveling together, even on separate reservations, are usually allowed to board together under their highest priority group by presenting boarding passes together or by notifying the agent scanning boarding passes that they are traveling together.

AA generally does not make a "preboarding" call for families traveling with small children and those needing extra time. However, passengers in wheelchairs and unaccompanied minor children are allowed to board before all other passengers, and should check with the gate agent.

AA.com: Boarding Process
FT: New AA boarding process (Mar 2014)
FT: Boarding and Flexibility Package now on sale at AA.com
FT: AA study finds randomized boarding faster (Jul 2011)
FT: (Newsstand Forum) A new twist on boarding order algorithms (Mar 2008)

Last edited by dstan; Dec 31, 14 at 9:29 am Reason: 2014 update
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Old May 28, 09, 11:21 pm
  #59  
Moderator: American AAdvantage and New York City
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Join Date: Sep 2007
Programs: AA PLT, Natl EC
Posts: 10,459
• How do mobile boarding passes work and can I use one at my airport?

AA offers mobile boarding passes for flights departing certain airports that are equipped with barcode scanners at security lines and boarding gates. The mobile boarding pass consists of a two-dimensional barcode, as well as printed passenger information (name, date, flight, seat, etc.), and can be saved to a mobile device such as a smartphone or PDA. Mobile boarding passes can be accessed directly via AA moble apps, or received via email when checking in at AA.com. N.B.: It is advisable to save a the mobile boarding pass directly to your mobile device, in case you lose internet access at the security line or the gate. AA also recommends maximizing the brightness of your display for scanning.

At the check-in area, if you are checking bags, the mobile boarding pass can be used at self-service kiosks in the Bag Drop area.

At security, show the mobile boarding pass to the contractor who monitors the entrance to the line for access. When you reach the TSA agent checking IDs, provide your ID and scan your barcode using the scanner embedded in the podium. It is advisable to lock the screen orientation on your mobile device so that the image does not switch between portrait and landscape view. You may then be provided with a laminated card in lieu of a hard copy boarding pass to provide to the TSA agent at the metal detector, since mobile devices obviously cannot be carried through.

At the boarding gate, scan your barcode using the scanner mounted on top of the boarding pass reader. Again, it is advisable to lock the screen orientation on your mobile device so that the image does not switch between portrait and landscape view.

AA.com: Mobile Boarding Passes
FT: Mobile boarding pass info and airport list (consolidated)
FT: AA mobile boarding pass - Blackberry tips / issues
FT: AA mobile boarding pass - Apple iPhone tips / issues

Last edited by dstan; Aug 7, 11 at 12:27 pm Reason: new entry
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Old May 28, 09, 11:21 pm
  #60  
Moderator: American AAdvantage and New York City
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Join Date: Sep 2007
Programs: AA PLT, Natl EC
Posts: 10,459
• Can I standby for a different flight?

AA offers standby on all “domestic” flights (U.S., Puerto Rico, U.S. Virgin Islands, Caribbean, Canada) at the airport on the same day of scheduled travel. Standby is free for AA and oneworld elites, F/J passengers, full fare (Y) passengers, AAirpass members, active military, and those purchasing special fares (ending in 7, 8, or 9) but is no longer free for others for tickets booked on/after Feb 22, 2010, nor for B or H fares as of approximately Dec 2012. Also, elites and AAirpass members may standby for earlier or later flights on the same day while all others may only standby for earlier flights on the same day.

Priority is based on travel disruptions (involuntary vs. voluntary standby), elite status, and check-in time, in that order. Most fare rules also allow passengers to standby to an airport that is near the one originally ticketed at certain major cities. However, standby is generally not permitted on international fares.

All passengers, regardless of elite status, can also make confirmed, Same-Day Travel Changes (Confirmed Flight Change) onto domestic flights within 12 hours of the departure time of the alternate flight for a fee of $75, subject to availability. These changes can be made by phone, at a kiosk, or with an airport agent.

Wiki: Standby | Confirmed Flight Change | Co-terminal Airports
AA.com: Standby Policy
AA.com: Same-Day Travel Change
FT: Same-Day Travel Change / Confirmed Flight Change (consolidated)
FT: Free standby now limited to elites and premium passengers (Feb 22, 2010)
FT: Free standby eliminated for B, H fares; non-elites can only standby earlier (Dec 2012)
FT: Standby on day before ticketed flight (consolidated)
FT: No standby on international flights (consolidated)
FT: Standby for domestic segment of international itinerary (consolidated)
FT: Can I upgrade from standby? (consolidated)

Last edited by dstan; Dec 12, 12 at 2:23 pm Reason: Added numbered fares
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