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Old Apr 10, 2013, 4:17 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: RaflW
Hi fellow FTers!
I'm working on updated for the new roll out of Comfort + (C+)
Thanks!
rwoman

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On March 1, 2015, DL rebranded Economy Comfort as "Comfort+."
Delta - Comfort+
dl.com: LINK
Comfort+ FAQ - LINK
Offering:
  • C+ is a complimentary upgrade (space available) for DM and PM after booking. GM can access for free at T-72 and FO at T-24. (There is no longer a discount for GM/FO.)
  • Sky Priority boarding
  • Extra legroom and, on international a/c, extra recline
  • Free wine, spirits and regional craft beers, plus premium snacks
  • Complimentary premium entertainment from Delta Studio™ (No longer relevant as of July 1st; Entertainment now complimentary in Y)
  • On JFK-LAX/SFO flights, a Luvo® sandwich wrap and frozen Greek yogurt bar, pillow, blanket, and sleep kit are included

A few general notes regarding DL C+:
  1. On international a/c, the bulkhead seats often have a significant amount leg room (other than the 764).
  2. The bulkhead and exit row seats are often narrower as the tray table and/or IFE unit are in the arm rests. The arm rests do not move which, coupled with a smaller seat, can be uncomfortable for larger pax.
  3. The first row of regular economy seating after EC IS NOT recommended. The last row of EC has the EC recline and members have reported that there's no extra space between this row and the first row of regular Y.
  4. Selecting C+ Seats - You cannot select or purchase C+ seats until after booking is completed on revenue or award tickets. The UG has to clear as well.
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Internationally Configured Aircraft
Per DL, International/transoceanic C+ offers 35" pitch and 6" recline. (LINK)

747-400 / 744 / 74S:
  • dl.com seat map: 747-400
    Rows 22-26 - 42 total C+ seats.
  • Legroom:
    Row 22 ABC/HJK and 24 DEFG are the bulkhead seats. 22C/H are noted as having unlimited legroom and some have noted that people can congregate due to the proximity of the lavatories, which are located directly in front of the first row of C+ on the 744. 22ABC have recently received poor reviews because of the lav and galley - people tend to congregate in this area and it can become stinky. Comments on 22K indicate that pax can access the aisle without disturbing other passengers. Also, the lavatory near 22HJK is blocked for BusinessElite pax, so there tends to be fewer disturbances and become less smelly over the course of a long flight. Also, seats 22B and 22J can be used for bassinets.
    Some might prefer the legroom of row 35/51 on the 744 with less recline and tray in armrest.
  • Related Threads and Posts:
    EC Bulkheads on the 74S
    Economy Comfort on 747-400
    The Official Delta 747-400 Interior Mod Tracking Thread
    tentseller's review of the 744 - LINK
    Comments on seat power on the 74S - LINK

777-200LR / 777-200ER / 772
  • dl.com seat maps: 777-200LR / 777-200ER
    Rows 31-34; 36 C+ seats
    NOTE: As DL reduced the number of Business Elite seats on the 777s, rows 29-32 are now the C+ seats.
    The C+/Economy seats on a/c has winged headrests.
  • Legroom:
    Row 29/31 seats are the bulkhead seats and have plenty of leg room. Rows 30-32/32-34 are standard C+ seats with USB and plug power. Row 44 (exit row) has excellent legroom, but no power outlets. The window seat sin this row are narrower because the tray table is in the armrest does not move up. The recline is standard recline.
    IFE:
    These a/c are equipped with IFE at each seat.
  • Related Threads and Posts:
    Recent comments on row 31 and row 29 (Bulkhead C+ seats): Delta 777 Bulkhead Seat
    chimphappyhour's feedback on a 777 flight LAX-SYD-LAX in EC - LINK.
    Thoughts on Row 31 - LINK
    modhop's video of the 777 - LINK
    My thoughts on row 35, the first row of Y after EC - LINK
    My pictures of row 31 - LINK
    777-200LR Economy Comfort & exit row questions

A330-300 / A333:
A330-200 / A332:
767-400 / 764 / 76D:
  • dl.com seat map: LINK
    C+ is rows 15-18
  • Legroom:
    On the 764, the bulkhead seats (row 15) have less leg room than the 763's; there's probably about 2' or so between the edge of the seat and the wall. The bulkhead seats do not have moveable arm rests and the tray table/IFE monitor are in the arm rests. In my experience, I felt like the A332/333 and 763's had better recline in EC than the 764.
  • IFE:
    These a/c are equipped with IFE at each seat.
    Note: The overhead bins above 16 CDE have emergency equipment in them and cannot be used for stowage of luggage.
  • Related Threads and Posts:
    Discussion on 17E vs. 18F: LINK
    mgoflyer's negative thoughts on 15G - LINK
    tentseller's thoughts on row 15 - LINK
    NecessaryIndulgence's thoughts on row 15 - LINK
    My pictures of Row 15: 15E: LINK; Space between Row 15 and the bulkhead - LINK
    My pictures comparing Row 15, "regular" EC, and normal Y seats - LINK
    My pictures of 18F with 17F fully reclined - LINK
    The London FAQ also includes many comments on the 764 - FAQ: Flying to London on DL

767-300ER - 76Z (v1 and v2) / 76L (previously seen as 76W) / 76T
  • dl.com: 76Z v1; 76Z v2; 76L; 76T
    • 76Z v1 - Rows 13-15 AB CDE FG and 16-17 AB FG
    • 76Z v2 - Rows 12-16
    • 76L - Rows 16-21
    • 76T - Rows 17-21
  • IFE:
    These a/c are equipped with IFE at each seat. There is also USB power and standard plugs.
  • Legroom:
    The bulkhead seats do not have moveable arm rests. On 763's with row 20 and 21 as EC seats, note these are both exit rows and seats recline in both rows.
  • Related Threads and Posts:
    rwoman's pics of seats 13 FG on the 76Z v1 - LINK
    gooslee's comments on the 76L - LINK
    CarmenOM's comments on the 76L - LINK
    Y29M's comments on the 763 row 17 (76T) - LINK
    rwoman's thoughts on the modified 76 (76T) - LINK
    53flyer's comments on the modified763 row 17 and the impact on legroom (76T) - LINK
    rwoman's comments on the exit rows (76L and 76T) - LINK
    garyfam's comments on the exit rows (76L and 76T) - LINK
    Seat 1A's photos of 17E (EC Bulkhead - 76T) and row 22CDE (regular Y bulkhead) (76L / 76T) - LINK
    CosmoHuman's comments on the outside first row (12AB and 12FG) on the 76Z v2 LINK
    TrojanTraveler's comments on the protruding exit doors on 12A and 12G on 76Z v2 LINK
    RaflW's comments on 16AB and other nearby seats with pics for the 76Z v2 LINK

757-200 (Delta One Equipped) - 75S:
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Domestic Configured Aircraft
Per DL, domestic Comfort + offers a minimum 34" pitch and normal recline. (LINK)

767-300 / 76P / 76Q
  • dl.com: 767-300 (76Q/P)
    C+ is rows 10-14
  • Legroom: Row 10 has a hard bulkhead in front of it, but the legroom is still decent. This row has an immoveable armrest and the tray table is in the armrest as well.
  • Related Threads and Posts:
    gooselee's comments on row 10 - LINK

757-300 / 753:
757-200 / 757 / 75D(H)/ 75X:
Domestic 757's are referenced below. Discussion on the non-PTV 752's - LINK.
737-900ER / 739
  • dl.com: 737-900ER / 739
    C+ is rows 10-13 ABC and 11-13 DEF.
  • IFE:
    This a/c has PTVs and power.
  • Legroom:
    The general feedback is 10C and 11D may be the best seats. Overall feedback is not great.
  • Related Threads and Posts:
    twnwz's experience on the 739: LINK
    Best seat on 737-900ER?

737-800 / 738 / 73H:
  • 737-800 / 738:
    • dl.com:
    • 737-800 / 738
      C+ is rows 10-15
    • IFE:
      This a/c has overhead video.
    • Legroom:
      Row 10 has standard bulkhead legroom for an economy bulkhead, making it challenging to get out from the window seat.
    • Related Threads and Posts:
      T.J. Bender's negative feedback on the 737 Row 10 - LINK
      cardood's thoughts on the 737 Row 10 - LINK
      CBear's comments on using a rear facing car seat - LINK
      lhitchner's feedback on the 737 Row 10 - LINK
  • 737-800 / 73H:
    • dl.com: 737-800 - 73H
      C+ is rows 10-12.
    • IFE:
      This a/c has PTVs.
    • Legroom:
      Row 10 has standard bulkhead legroom for an economy bulkhead, making it challenging to get out from the window seat.
    • Related Threads and Comments:
      None

737-700 / 73W:
  • dl.com: 737-700 / 73W
    C+ is rows 10-12.
  • IFE:
    This a/c has PTVs.
  • Legroom:
    Row 10 has good legroom. It is directly behind the F cabin and there is no fixed bulkhead, allowing pax in row 10 to store items underneath row 3.
  • Related Threads and Posts:
    rwoman's pics of the 73W Row 10 - LINK

MD-88 / M88:
  • dl.com: MD-88 / M88
    C+ is rows 10-14
  • IFE:
    None
  • Legroom:
    Row 10 has very good legroom.
  • Related Threads and Posts:
    javabytes' post on row 11 - LINK
    Bicostal's feedback on row 10 - LINK
    rwoman's pics of row 10 - LINK

MD-90 / M90
717:
A321-200:
  • dl.com: A321
    C+ is rows 10-14
  • IFE:
    PTVs and Delta Studio via wifi
  • Legroom:
    RaflW's post on the 321 C+ cabin
  • Related threads and posts:
    None

A320-200 / 32R:
  • dl.com: A320/32R
    C+ is rows 4-6
  • IFE:
    None
  • Legroom:
    No additional comments

A320-200/32K
  • dl.com: A320 / 32K
    C+ is rows 10-12
  • IFE:
    None
  • Legroom:
    No additional comments
  • Related threads and posts:
    None

A319-100/319
  • dl.com: A319 / 319
    C+ is rows 4-6
  • IFE:
    None
  • Legroom:
    No additional comments
  • Related Threads and posts:
    akonrandi's comments on A319/A320 seats - LINK.

A319-100/31J
  • dl.com: A319 / 31J
    C+ is rows 10-12
  • IFE:
    This a/c is equipped with AVOD
  • Legroom:
    No additional comments
  • Related Threads and posts:
    None

************************************************** ***********

Flying to Hawaii in C+:
- From DL's C+ page: 3-4" (7-10 cm) extra legroom/ Up to 50% more recline on select routes (JFK to/from SFO or LAX, and ATL/MSP/or JFK to/from HNL).

Related threads and posts:
http://www.flyertalk.com/forum/delta...767-300er.html

C+ and Priority Boarding/Baggage Allowance:
Passengers in C+ get Sky Priority boarding unless their elite status provides a higher boarding zonemu access. There is no additional baggage allowance unless elite status or fare class provide it.

Related threads and posts:
jamersteroh's comments on zone 1: LINK
jamersteroh's comments on baggage: LINK

Status Changes:
There have been a couple of questions regarding C+ when a member's status drops down after January 31. Typically, seats will hold unless there is an equipment change. If there's a change, the passenger(s) will most likely be seated in regular economy. There are reports of some success contacting @delta to get reseated in C+.

Related threads:
http://www.flyertalk.com/forum/delta...-ec-seats.html
http://www.flyertalk.com/forum/delta...op-silver.html

Threads/posts that may be useful for non-C+ information:
http://www.flyertalk.com/forum/delta...-aircraft.html
Delta Preferred seating: LINK

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KLM - Economy Comfort

klm.com: LINK
Related FT Threads:
KLM New no Economy Comfort on DL-coded before check-in
DL.com won't let me select seats on KLM flight
KLM Seating, Including Economy Comfort
Delta.com Says KLM Economy Comfort is Free for Delta PMs, But it's Not True
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FAQ: Comfort+ Seating

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Old Aug 28, 2016, 3:49 pm
  #2716  
 
Join Date: Jan 2013
Location: midwest
Programs: DL PM, Marriott Gold
Posts: 920
Originally Posted by ryanm
It's now happened to me twice on DL-operated CDG-JFK flights that by the time C+ becomes available to me (SM) free of charge, at T-24, the flight goes under airport control--and of course by the time I get to the gate at CDG all the C+ seats that were still available right before the flight went under airport control are all gone. Calling AF, who operates boarding at CDG, is of no use.

Have others had this problem? Is it worth complaining about? It's a published benefit that DL isn't providing.

As it turns out I'll be PM soon and won't have this problem again in the near future, but I'm not sure I'll be able to maintain PM forever, so it could once again be an issue in a few years.
I'm a bit confused, your info says you're a GM, and you say you're on your way to PM, so unless your status hit GM after this flight, you'd have T-72 access on the return.

To the matter at hand, I've been locked out at T-24 on KLM-gated flights, so I'd assume Silvers on DL metal handled by KL and AF are probably in a bit of a spot. Dunno if tweeting @Delta right around T-24 might work??
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Old Aug 29, 2016, 10:29 am
  #2717  
 
Join Date: Jul 2010
Location: Brooklyn
Programs: DL PM, Bonvoy Platinum
Posts: 827
Originally Posted by RaflW
I'm a bit confused, your info says you're a GM, and you say you're on your way to PM, so unless your status hit GM after this flight, you'd have T-72 access on the return.

To the matter at hand, I've been locked out at T-24 on KLM-gated flights, so I'd assume Silvers on DL metal handled by KL and AF are probably in a bit of a spot. Dunno if tweeting @Delta right around T-24 might work??
Thanks--sorry the info on the left is out of date (it's been a while since I've been very active here). I am indeed Silver, though soon Platinum.

I've also tweeted @Delta about this before T-24 and they simply haven't responded.
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Old Aug 31, 2016, 1:41 pm
  #2718  
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Flying tomorrow DTW/MSY on a Skybonus ticket which used to be eligible for C+. Checked in and was given a $39 offer to buy up to C+, seeing I have an aisle Exit row and plenty of free drink vouchers I declined.

C+ is pretty empty and am hoping the gate agent will upgrade me. Absurd that C+ has so many open seats and they want a diamond to pay to upgrade on a skybonus ticket but will upgrade a lower level tier on an award ticket.
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Old Aug 31, 2016, 1:43 pm
  #2719  
 
Join Date: Nov 2013
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Originally Posted by jamesteroh
Flying tomorrow DTW/MSY on a Skybonus ticket which used to be eligible for C+. Checked in and was given a $39 offer to buy up to C+, seeing I have an aisle Exit row and plenty of free drink vouchers I declined.

C+ is pretty empty and am hoping the gate agent will upgrade me. Absurd that C+ has so many open seats and they want a diamond to pay to upgrade on a skybonus ticket but will upgrade a lower level tier on an award ticket.
What's a sky bonus ticket?
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Old Aug 31, 2016, 1:53 pm
  #2720  
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Originally Posted by hiima
What's a sky bonus ticket?
Skybonus is a program delta has for small business owners where you can use the points for various awards such as free drink vouchers, skyclub passes and free tickets. Before the changes to C+ you used to be able to use them for C+ seats if you were a PM or DM, you just couldn't upgrade to first on them
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Old Aug 31, 2016, 3:58 pm
  #2721  
 
Join Date: Aug 2011
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1 micron > 0

Originally Posted by RaflW
Interesting, but the poster's comment (and my similar observation) were that DL slid C+ seatcovers on the two rows without changing the pitch. Which is at least a bit of a scam. OK, Delta says "up to" 4 inches of extra legroom, but clearly they don't mean 0" extra...
Yes, that would be like saying "up to 2 inches' extra recline" without giving any.

Of course, if the C+ seats are one micron shorter, that would increase the legroom by one micron.
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Old Aug 31, 2016, 6:17 pm
  #2722  
 
Join Date: Nov 2013
Location: LAX, LGB, SNA
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Originally Posted by jamesteroh
Skybonus is a program delta has for small business owners where you can use the points for various awards such as free drink vouchers, skyclub passes and free tickets. Before the changes to C+ you used to be able to use them for C+ seats if you were a PM or DM, you just couldn't upgrade to first on them
Ah, delta's AA business extra.
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Old Sep 5, 2016, 6:15 pm
  #2723  
 
Join Date: Dec 2006
Location: MSP
Programs: DL (former NWA) PM
Posts: 239
Thumbs up Ticket Refund

Originally Posted by mnbp
I am not an expert, but it looks to me like you paid for C+ for the entire journey. If this trip already took place, I suggest contacting DL for a refund.
I contacted Delta and they refunded my ticket given the downgrade without compensation.
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Old Sep 6, 2016, 6:11 am
  #2724  
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Sorry, I'm sure this question has been asked and answered and I swear I read more than a few pages without finding it:

Will purchase two tickets, one with cash one with miles. They'll be separate PNR's. Intl trip to HKG. How will upgrades to C+ work? I am GM and will be on the revenue ticket.
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Old Sep 6, 2016, 7:03 am
  #2725  
 
Join Date: Dec 2010
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Programs: Delta - PM, HH - Gold, SPG - Gold, Marriott - Plat
Posts: 1,060
Don't see this mentioned in the wiki and don't remember seeing in the posts so I thought I would mention it.

Hit the 72 hour mark and went to select C+ seats, but the app still wanted me to pay for them. I had a feeling what the problem was, but decided to call since I had a problem on another itinerary.

The problem was that I had to go back and check that I wanted the C+ upgrade (actually agent took care of it for me) and that selecting the seat is not recognized as wanting an upgrade (so shocking).

I don't have the C+ upgrade checked because as has often been discussed, I don't want a random upgrade (especially since most of my flights are with my wife). So Friday I will check and see what is available and check the box if I see seats that we want. Yes, the first class upgrade is still checked.
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Old Sep 6, 2016, 9:15 am
  #2726  
Moderator: Hyatt; FlyerTalk Evangelist
 
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Originally Posted by tkey75
Sorry, I'm sure this question has been asked and answered and I swear I read more than a few pages without finding it:

Will purchase two tickets, one with cash one with miles. They'll be separate PNR's. Intl trip to HKG. How will upgrades to C+ work? I am GM and will be on the revenue ticket.
Assuming you are flying XXX-SEA-HKG, my parsing of the list of international markets where C+ is now a separate fare excludes Hong Kong, so you should still be able to click to select C+ for a fee immediately after booking on the SEA-HKG flight. However for the XXX-SEA I think you are out of luck and will have to clear into WU at the C+ window for your Medallion level.

The companion issue is tricky too, they are changing the rule for companion upgrade priorities (including C+), but common belief is that that only applies to companions traveling in the same PNR.

Last edited by Zorak; Sep 6, 2016 at 9:30 am
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Old Sep 8, 2016, 2:07 pm
  #2727  
 
Join Date: Feb 2016
Location: PUW, LWS, GEG
Programs: Delta FO, SW Rapid Rewards
Posts: 67
Checked in for my flight from GEG-SEA-LAS tomorrow and was offered C+ for $20. Ok, for that price sure. I made sure decent seats were available before paying. Paid, and was taken to a screen that said my seat from SEA-LAS would be assigned at the gate (GEG-SEA was auto chosen for me, which was fine). Hmmmmm, ok, not good. That's just asking for a middle seat to be assigned. Called the Skymiles 800# and the agent helpfully put me into my desired C+ seat.

Anyone know why delta.com wouldn't let me choose my seat when 8 or so were still available at T-24h?
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Old Sep 10, 2016, 1:22 pm
  #2728  
 
Join Date: Jul 2016
Location: MSP
Posts: 165
Are there pictures of EC on the 75D? Wondering what the best seats are. This is MSP-SFO. Right now considering row 15, or 19C
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Old Sep 16, 2016, 2:52 pm
  #2729  
 
Join Date: Jun 2009
Location: SAN
Programs: DL DM / 2MM - Marriott Ambassador
Posts: 1,524
Switched to a different flight today and asked if I could buy C+. Was told there were no seats. At the airport I was first on the list for 1 seat. They announced it was full for no reason, then I boarded last and they pulled a gentleman from row 20 up to take it. He mentioned he was ONLY on the 1st class list (which I confirmed via the app) but he took it anyways. So I assume the GA screwed up here. I sat in back for the long flight. Not fun.
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Old Sep 16, 2016, 5:44 pm
  #2730  
 
Join Date: Dec 2010
Location: MCO
Programs: Delta - PM, HH - Gold, SPG - Gold, Marriott - Plat
Posts: 1,060
Originally Posted by lucycan
Switched to a different flight today and asked if I could buy C+. Was told there were no seats. At the airport I was first on the list for 1 seat. They announced it was full for no reason, then I boarded last and they pulled a gentleman from row 20 up to take it. He mentioned he was ONLY on the 1st class list (which I confirmed via the app) but he took it anyways. So I assume the GA screwed up here. I sat in back for the long flight. Not fun.
Sounds like it. I couldn't even select my free C+ seat at T-72 without selecting the C+ upgrade. I had the FC upgrade selected from the time of purchase and that didn't help me for the C+ seat.
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