Air France lounges and contract lounges master thread

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Old May 23, 19, 8:25 am   -   Wikipost
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Last edit by: Goldorak
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Posters who whish to post a lounge review can use the template available at the end of this wikipost (after the lounges list)
Paid access options for AF lounges are displayed after the lounge list.

EUROPE
France
  • CDG : AF lounges in
    • Terminal 2F (Schengen): 2 lounges, one in each boarding pier (2F1 and 2F2). Both have been renovated (2F1 during summer 2016, 2F2 in feb/march 2017 reopening on April 6, 2017). A new single lounge is planned for 2020, to replace the 2 current ones.
    • Terminal 2G (Schengen) : New lounge opened on March 1st 2017. More info here.
    • Terminal 2E (non-Schengen) : one lounge in each concourse (K, L, M gates).Pictures of the renovated L lounge can be found here. La Première lounge is located in 2E-K and is subjected to special rules for access (P pax on AF-operating flights only, or restricted paid access for J pax flying on an AF-operating flight without P class).
    • Terminal 2C : arrival lounge, located landside at the extreme right of the terminal, after the last check-in counter, just before the corridor leading to 2A. This lounge has specific access rules and there is a specific thread about this lounge
Note that, among Skyteam partners :
- KL, AZ, UX depart from T2F and use AF lounges.
- ME, DL, VN, CZ, MU, RO, AM, KE, KQ depart from T2E and use AF lounges.
- SU and SV depart from T2C, where AF is not present anymore. So those airlines are using the contract lounges available in this terminal.
- OK departs from T2D, where AF is not present anymore. OK is using the contract lounge available in this terminal. (NO GUESTS ALLOWED FOR AF-TICKETED PAX on OK-SERVICE)
- AR, GA, CA and Xiamen do not serve CDG.
  • ORY :
    • Orly 1 - A Gates (Former Orly West Hall 1 / Schengen) : contract lounge (Premium Traveler). More info here
    • Orly 1 - B Gates (Former Orly West Hall 2 / Schengen) - AF lounge : more info here and here
    • Orly 2 (Former Orly West Hall 3 / non-Schengen) - AF lounge: Now closed definitely (since May 22, 2019),due to move of AF operations to Orly 3
    • Orly 3 (non-Schengen/Schengen) - Temporary lounge located by gate E04/D11 opens on May 28th (No guests admitted due to size : 64 seats + 20 seats at tables), full AF Lounge will open in Q4 2019. Between May 22nd-27th pax may ask for a F&B voucher at SP Check-in area.
  • BOD : AF lounge in terminal B (more info here). For the rare case that a flight would depart from Terminal A (or KLM flights BOD->AMS), there is a contract lounge available.
  • LYS (T2): Hop Air France lounge since 22th January 2019. More info with a review here and also some pictures here.
    When flying on OS code-share LYS-VIE service, eligible AF-ticketed pax can use the Confluences lounge at Terminal 1 (see here).
  • MRS : airport lounge (located airside in hall 3, but also accessible from hall 4). More Info
  • NCE (T2): airport lounges (Infinity lounge for Schengen flights, Levity lounge for non-Schengen flights). More info here and here. Note : those lounges were previously called Cap Ferrat and Cap d'Antibes, respectively.
  • TLS : airport lounge (La croix du sud), airside. More info here.
  • MPL : airport lounge, airside. More info here
  • MLH: Skyview lounge. more info here
  • Other AF stations in France not listed above : no lounge.

Armenia
- EVN : Converse Bank Business Lounge. This is the generic contract lounge for all airlines at EVN. More info here

Austria
- VIE : Depends on the airline that is operating the flight.
  • When the flight is operated by Air France, the airport-operated JET lounge can be used at gate B. More info here. (the non-schengen lounge at Gate D is also available, see here)
  • When the flight is operated by Austrian, you can access the Austrian Business lounge

Belgium
- ZYR : Thalys lounge (business days) Hotel Pullman (1st floor) on week-ends
- BRU : airport lounge (Diamond lounge)

Bulgaria
- SOF : Preslav lounge

Croatia
- ZAG : Primeclass lounge. More info here

Czech Republic
- PRG : Erste Premier lounge. More info here

Denmark
- BLL : airport lounge (King Amlet lounge).
- CPH : airport lounge (Atelier lounge). More info here

Finland
- HEL : airport lounge (Aspire) – This route is entirely flown by AY in code-share with AF (only accessible if on AF coded ticket, if AY ticketed you get the AY business class lounge). More info here

Georgia
- TBS : ?

Germany
- BRE : airport lounge. More info here
- DUS : airport lounge (Hugo Junkers). More info here
- FRA : AF lounge. More info here.
- HAJ : airport lounge.
- HAM : airport lounge. More info here
- MUC : AF lounge. More info here
- NUE : airport lounge. More info here.
- STR : AF lounge. More info here
- TXL (Term A) : AF lounge (landside). more info here

Greece
- ATH : airport lounge (Goldair Handling). More info here

Hungary
- BUD : airport lounge (Skycourt lounge). More info here

Ireland
- DUB : airport lounge (DAA Executive Lounge). More info here
- ORK : no lounge (to be confirmed)

Italy
- BLQ : airport lounge (MBL lounge). More info here
- CAG: No lounge.
- CTA : AZ lounge (Piazza Duomo)
- FCO : several AZ Schengen lounges : Dolce Vita (T1 lanside) or Borromini (airside, gates D, a long way from gates B which are used by AF flights). More info about Dolce Vita lounge here.
- FLR : airport lounge (Sala Masaccio).
- GOA : airport lounge (Sala Genova).- located landside, but with an exit directly into the fast track lane for security check
- LIN : 2 AZ lounges (Manzoni / Welcome). More info on Manzoni lounge here
- MXP : Schengen area: Sala Monteverdi, near gate 10. Non-Schengen: Montale Lounge by default, Casa Alitalia only if on AZ ticket or AZ operated flight.
- NAP : airport lounge (Naples airport VIP lounge).
- TRN : Airport lounge (Piemonte lounge).
- VCE : AZ lounge (Tintoretto). More info here

The Netherlands
- AMS : 2 KL lounges (1 Schengen and 1 non-Schengen).

Norway
- BGO : no lounge
- OSL : airport lounge (OSL lounge). More Info

Poland
- WAW : airport lounge (Fantazja). More info here and here
- WRO : ?

Portugal
- LIS (T1) : airport lounge (ANA lounge). More info here
- OPO : Airport Lounge (ANA lounge). More info here

Romania
- OTP : Tarom Business lounge (more info here).

Russia
- LED : airport lounge (Pulkovo lounge).
- SVO (Term E): "Space" lounge for AF/KL (and other non-SU operated) flights. "Galaxy" lounge for SU operated flights. See info on Space lounge here

Serbia
- BEG : ?

Slovenia
- LJU : Adria airways lounge

Spain
- AGP : airport lounge (Aena). These flights are all operated by Skyteam partner UX.
- BCN (T1) : airport lounge (Pau Casals). More info here
- BIO : airport lounge (Aena). More info here
- MAD : airport lounge (Puerta del sol) (more info here). Since this review, the lounge has been renovated. Other info about food offering here
- VLC : airport lounge (Aena). These flights are all operated by Skyteam partner UX.

Sweden
- ARN (T2) : airport lounge (Aurora Menzies). More info here
- GOT : airport lounge (Menzies).

Switzerland
- GVA : AF lounge (French sector).
- ZRH : Aspire lounge (concourse B).
- BSL: see France/MLH

Turkey
- IST: Skyteam lounge. AFKL have transferred their Istanbul operations to the new IST airport on April 7, 2019. The new IST airport has a brand new Skyteam lounge.

Ukraine
- KBP : airport lounge.

United Kingdom
- ABZ : airport lounge (Servisair) called "Northern Lights"upstairs near Gate 1.
- BHX : airport lounge (Aspire).
- BRS : airport lounge (Aspire and sometimes Aspire Plus). More info on the Aspire Lounge
- EDI: airport lounge (Servisair, now called Aspire lounge).
- GLA: airport lounge (Upper Deck). More info
- LHR (T4) : Skyteam lounge. More Info
- MAN (T3) : 1903 lounge. More info here and there.
- NCL : Aspire Lounge.


NORTH AMERICA
Canada
- YUL: AF/KL lounge (more info here)
- YVR (International Terminal - Concourse D) : Skyteam lounge. More info here.
- YYZ (Term 3) : AF/KL lounge. More info here.

USA
Hereafter are listed the nonstop destinations to/from France (AF- and DL-operated as part of their transatlantic JV). DL SkyClubs are available in several other US airports and can be found on DL web site).
- ATL (Concourse F) : DL SkyClub (+ other DL SkyClubs in other concourses)
- BOS : for AF-operated flights (term E) : AF lounge (Graf lounge) - See here. For the DL-operated flight (Term A): DL SkyClub.
- JFK : AF lounge in T1 (some pictures here and in this trip report, including of the reserved area for P pax). For the DL-operated flights JFK-NCE and JFK-CDG : DL SkyClub in T4.
- PIT* : lounge "The Club", located in concourse C between gates C54 and C56. Note that this is a temporary location and that another permanent location will open in October 2017. More info here
- IAD : AF lounge (concourse A). More info here. This lounge will be closed for renovation and extension between Oct 29, 2018 to end April 2019 (see here). During this time, AF J and Elite+ pax can use the EY lounge (close to gate A15). P pax (and KL J and Elite+ pax) can use the VS Clubhouse lounge.
- MIA : DL SkyClub.
- CVG* : DL SkyClub.
- DFW : DL SkyClub.
- DTW : several DL SkyClubs available in each concourse. AF (and DL) flights to CDG depart from Concourse A, which has 3 SkyClubs (the main one in the middle of the terminal and 1 at each of the terminal station of the trains system).
- ORD (T5) : AF lounge.
- MSP : DL SkyClub.
- RDU* : DL SkyClub
- SLC* : DL SkyClub.
- SEA : DL SkyClub.
- IAH : AF lounge.
- SFO : AF lounge (Virgin Atlantic lounge for P pax).
- LAX (TBIT) : According to the information provided in this post, AF will not use anymore KE lounge from Nov 1st 2017 and will use the QF lounge instead (valid for both J and P pax). AF has also a plan to build their own lounge at TBIT (2019 ?). For the KE lounge (still used for Y/W Elite plus pax), more info in this thread including pictures of the KE lounge.

* route flown by DL metal only

CENTRAL & SOUTH AMERICA
- BOG : El Dorado lounge. More info here
- CAY : AF lounge.
- CCS : airport lounge (Premier club).
- CUN : AM lounge.
- EZE (Term C): AR lounge (salon Condor). More Info
- FOR : ? (supposed to be a GOL lounge, TBC)
- GIG : GOL VIP lounge. Note June 2016 : a review of the AF lounge in Terminal 1 (pics taken beginning april 2016 is accessible here. This lounge has now been closed (sometimes in may or june 2016) and AF has moved from T1 to T2 and they now use the GOL VIP lounge (more info here).
- GRU : Executive VIP lounge. More info here
- LIM : airport lounge (SUMAQ VIP lounge). More info here.
- MEX (T1) : Grand Elite Lounge. More info here.
- PTY : Copa Club lounge.
- SCL : DL SkyClub. More info here. Note : a Skyteam lounge is scheduled to open before end 2018.
- SJO : ?
- UIO : Mitad del Mundo lounge

ASIA / PACIFIC
- BKK : AF lounge (concourse F). See here. Some pictures after the renovation are available here, here and here.
- BLR : Plaza Premium lounge
- BOM : airport lounge (MALS - Mumbai Airport Lounge Services).
- DEL : airport lounge (Plaza premium).
- HKG : Skyteam lounge : more info here. P pax have the choice between the Skyteam lounge or the QF lounge : review of QF lounge here
- HND (Int’l terminal) : JL Sakura lounge (more info here).
- ICN : KE lounge. See here. Note April 2018 : since this review, AFKL have moved operations to new terminal 2 and use the new KE lounge in T2.
- KIX : KIX Airside lounge.
- NOU : SB Hibiscus lounge (accessible to AF pax only when flying J between NOU and NRT or KIX, in connection with an AF flight to CDG).
- NRT : DL SkyClub (Note : AF lounge has closed in 2014).
- PEK (T2) : Skyteam lounge. More info here and here and here. Update DEC 2018 : Lounge temporarily (?) closed. Pax can use the T2 BGS lounge.
- PPT : TN lounge (Manuhiri lounge).
- PVG (T1) : P pax: MU "lounge 36" (gate 18). J and Elite+ pax: lounge 37 (gate 18) or 39 (just after security)
- SGN : VN lounge.
- SIN : Dnata SkyView lounge (term 1) for J and Elite Plus pax (more info here). For P pax : JetQuay lounge at C.I.P. terminal (more info in two trip reports : report 1 and report 2) and/or QF lounge airside (More info here).
- TPE : CI lounge (Dynasty lounge)
- WUH : Airport lounge

CARIBBEAN & INDIAN OCEAN
- FDF : AF lounge.
- HAV : airport lounge.
- MLE : Leeli lounge
- MRU : MK lounge. More Info
- PAP : ?
- PTP : AF lounge.
- PUJ : airport lounge (VIP Lounge Punta Cana)
- RUN : AF lounge.
- SDQ : airport lounge (Sala VIP Caribe) More Info
- SEZ: airport lounge.
- SXM : airport lounge (Soualiga).
- TNR : Constellation lounge


MIDDLE EAST
- AMM : airport lounge (Crown lounge).
- AUH (T1): Al Dhabi lounge. More info here. Al Reem lounge.
- BEY : MEA Cedar lounge. More info here
- CAI : SV (Al Fursan) lounge.
- DXB : Skyteam lounge in terminal 1 concourse D (more info here). AF P pax use the Ahlan lounge.
- RUH (T2) : Contract lounge (Wellcome Lounge) Info here
- TLV (T3) : Airport lounges (Dan lounge, one at Concourse B and one at Concourse C). See info here


AFRICA
- ABJ : airport lounge (Aeria).
- ABV : airport lounge (FAAN VIP lounge)
- ACC: Akwaaba Lounge
- ALG : AH lounge.
- BGF : airport lounge.
- BKO : airport lounge.
- BZV : ?
- CKY : airport lounge.
- CMN : AT lounge.
- COO : airport lounge.
- CPT : International - BidVest airport lounge, Domestic (When flying with Comair/Kulula to JNB to connect to Int'l flights) - SLOW lounge
- DLA : AF lounge.
- DSS (New Dakar airport): Infinity lounge
- FIH : Okapi lounge
- FNA : airport lounge.
- JIB : AF lounge. More info here.
- JNB : SLOW lounge (P pax have access to a special controlled access VIP room with a butler in the SLOW lounge) - More info here. Note that the AF/KL lounge is closed permanently since April 1st, 2016. A review (with pics) of the ex AF lounge can be read here
- LAD : TAAG lounge.
- LBV : airport lounge.
- LOS : AF lounge.
- MBA : Safari lounge
- NBO : KQ lounge (Simba lounge)
- NDJ : ?
- NIM : airport lounge.
- NKC : airport lounge.
- ORN : VIP Egsa lounge
- OUA : airport lounge (Regie).
- PHC : airport lounge. Note : route to be suspended from end March 2019.
- PNR : airport lounge (HAT Enterprises).
- RAK : AT Oasis Lounge. More info here
- RBA : airport lounge (Pearl lounge). More info here
- ROB : ?
- SSG : Sala VIP lounge
- TUN : TU lounge. More info here

Paid access for AF lounges (as of 17 OCT 2018):
FRANCE
- CDG 2C (arrival lounge) : 50 EUR between 5 :30 am and 10 am. 35 EUR from 10 am
- CDG 2E K/L/M : 50 EUR or 8000 miles
- CDG 2F : 35 EUR or 8000 miles
- CDG 2G : 35 EUR or 8000 miles
- ORY hall 2 : 25 EUR or 6000 miles
- ORY hall 3 : 35 EUR or 6000 miles
- BOD : 25 EUR or 6000 miles
- LYS : 25 EUR or 6000 miles

EUROPE
- TXL : 25 EUR or 6000 miles
- FRA : 25 EUR or 6000 miles
- MUC : 25 EUR or 6000 miles
- STR : 25 EUR or 6000 miles
- GVA : 40 CHF or 6000 miles

NORTH AMERICA
- BOS : 35 USD or 6000 miles
- JFK : 50 USD or 6000 miles
- IAD : 50 USD or 6000 miles
- ORD : 40 USD or 6000 miles
- IAH : 35 USD or 6000 miles
- SFO : 50 USD or 6000 miles
- YYZ : 35 CAD or 6000 miles
- YUL : ?

APAC
- BKK : 1000 THB or 6000 miles

AFRICA / MIDDLE EAST
- DLA : 30 EUR or 6000 miles
- DXB : 35 EUR or 6000 miles (personal comment from Goldorak: not sure this is still valid for the Skyteam lounge. It can be an outdated information about the former AF lounge)
- CAI : 25 EUR or 6000 miles (personal comment from Goldorak: not sure this is still valid as there is no more AF lounge in CAI)

CARRIBEAN / INDIAN OCEAN
- PTP : 30 EUR or 6000 miles
- FDF : 25 EUR or 6000 miles
- RUN : 30 EUR or 6000 miles

Template lounge review

Name of the lounge

Location

Opening Hours

Entry requirements

Food offer

Drinks offer

Services
Wifi:
Showers:
Toilets:
Quiet zone:
Loungers/sleep area:
Business area:
Spa:
TV area:
Passengers are called:
Information screen:
Newspapers:

Other information
Number of seats:
Level of noise:
Design:
View:
Multi floors:
Terrace:
Smoking area:
Direct boarding:
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Old May 28, 16, 6:25 am
  #256  
 
Join Date: Mar 2010
Location: France
Programs: FB Plat for Life, UAMP, BAEC, Le Club Accor Hotels Plat, Marriott, Hilton
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Originally Posted by Goldorak View Post
I believe the classical ones : flying J or being FB gold/plat.
There is indeed no reason to believe it could be any different.

Have been to this lounge on numerous occasions when flying on AF (code share) flights and accessed as Plat.

NB : If the works are finished, the access should now be air-side which is a bonus compared to the old configuration when one always had to allow extra time for security after leaving the lounge.

The only downside is when arriving very early (due to long TGV Air connection for example), then check in is not open and lounge can therefore cannot be accessed.
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Old Jun 12, 16, 1:07 pm
  #257  
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Canton / Guangzhou (CAN) China Southern Premium Class lounge

Name of the lounge : CAN - China Southern Premium Class lounge





This lounge is divided in 2 distinct parts. If you fly CZ metal, you go left at the lounge check-in desk. If you fly AF metal, you turn right. Having been to both parts, the « left part » (flying CZ metal) is much better, even if the « right » part is very acceptable, especially knowing how poor lounges are usually in mainland China. For lounges (and other reasons), I would choose CAN any time for connecting in China compared to PVG.

Location : immediately on the right when you have passed the international transit check-point

Opening Hours

Entry requirements : usual Skyteam requirements

Food offer : large (and good) choice on the « left side », nothing fantastic on the « right side ». Warm and cold options available on both sub-lounges but more choice (and better) on CZ side. See pictures below.

Drinks offer : soft drinks, wines (not goos), water, etc

Services
Wifi: yes but works not well.
Showers: yes
Toilets: yes
Quiet zone: not sure
Loungers/sleep area: yes, on CZ side
Business area: area with computers
Spa: no
TV area: yes
Passengers are called: no
Information screen: yes
Newspapers: yes (Chinese only of course…)



Other information
Number of seats: always hard to say, but I’d say about 150 on CZ side and 80 on the « right side »
Level of noise: medium
Design: modern, nice in both lounges but still nicer on CZ side in my opinion. See pictures below.
View: yes
Multi floors: no
Terrace: no
Smoking area: unknown
Direct boarding: no

Pictures of the « left (CZ) side »













Pictures of the « right (partners) side »























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Old Jun 12, 16, 1:15 pm
  #258  
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Rio de Janeiro Galeao Tom Jobim (GIG) - AF lounge

Name of the lounge : GIG – AF lounge







Location : upstairs from the boarding lounge

Opening Hours : 13:00-21:30 on Mon/Wed/Sat/Sunday (the days with 2 AF flights) ; 13:00 – 18:00 on Tues/Thurs/Friday (the days with one AF flight)

Entry requirements : usual AF/Skyteam requirements

Food offer : very limited : snacks, a few (bad) sandwiches

Drinks offer : soft drinks, juices, water, wines, Champagne









Services
Wifi: yes
Showers: unknown
Toilets: yes
Quiet zone: no
Loungers/sleep area: no
Business area: no
Spa: no
TV area: no
Passengers are called: yes
Information screen: yes
Newspapers: yes (good choice)



Other information
Number of seats: quite small. It gets very crowded rapidly. I would say about 60 seats
Level of noise: low
Design: typical AF lounge style but in a dated room, so overall not nice
View: yes

View before the storm



View during the storm (with an helicopter bonus !)



View after the storm





Multi floors: no
Terrace: no
Smoking area: no
Direct boarding: no

Overall, a rather poor lounge in a very poor terminal.
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Old Jun 12, 16, 1:33 pm
  #259  
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Milan Linate (LIN) - AZ Manzoni lounge

Name of the lounge : LIN - AZ Manzoni lounge



Location : upstairs after the duty free area

Opening Hours : unknown, but as this an important AZ station, we can guess it is open all day.

Entry requirements : usual Skyteam rules



Food offer : very limited, very poor (really bad). A shame for an important AZ station and in a country where the food is excellent. Obviously, EY has not influenced yet that part of AZoperations.



Drinks offer : soft drinks, water, wines, prosecco. There is a bar with an attendant.



Services
Wifi: yes
Showers: no
Toilets: yes
Quiet zone: no
Loungers/sleep area: no
Business area: no
Spa: no
TV area: no
Passengers are called: no
Information screen: yes
Newspapers: yes

Other information
Number of seats: about 60
Level of noise: low
Design: see pictures







View: yes







Multi floors: no
Terrace: no
Smoking area: no
Direct boarding: no
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Old Jun 12, 16, 1:47 pm
  #260  
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Hambourg (HAM) - Airport lounge

Name of the lounge : HAM - Airport lounge





Location : upstairs after the main security check-point

Opening Hours : 5 15 to 21:00

Entry requirements : AF J pax and FB Gold/Plat



Food offer : very limited and poor (snacks, fruits, sausages, haribo sweets !)





Drinks offer : beer, soft drinks, juices, water, wines (not good)







Services
Wifi: yes
Showers: yes
Toilets: yes
Quiet zone: no
Loungers/sleep area: no
Business area: no
Spa: no
TV area: no
Passengers are called: no
Information screen: yes
Newspapers: yes (large selection of German and foreign newspapers and magazines)





Other information
Number of seats: about 80
Level of noise: low
Design: see pictures







View: limited
Multi floors: no
Terrace: no
Smoking area: no
Direct boarding: no
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Old Jun 17, 16, 9:36 pm
  #261  
 
Join Date: May 2009
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Originally Posted by Goldorak View Post
Name of the lounge : GIG – AF lounge
It's great that your took pictures, since it is now closed, because AF was forced to change terminals.
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Old Jun 18, 16, 2:19 am
  #262  
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Originally Posted by C010T3 View Post
It's great that your took pictures, since it is now closed, because AF was forced to change terminals.
I just saw your post in the KL forum about the fact that AF lounge has just closed and that they now use the GOL VIP lounge. But I'm confused about your terminal change information : so they're not anymore in T1 ? And GOL was also in T1 unless I'm mistaken ?
GIG website still list them in T1
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Old Jun 18, 16, 2:35 am
  #263  
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Does anyone has information on the re-opening of AF lounge in ORY hall 3 ?
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Old Jun 18, 16, 4:19 pm
  #264  
 
Join Date: May 2009
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Originally Posted by Goldorak View Post
I just saw your post in the KL forum about the fact that AF lounge has just closed and that they now use the GOL VIP lounge. But I'm confused about your terminal change information : so they're not anymore in T1 ? And GOL was also in T1 unless I'm mistaken ?
GIG website still list them in T1
Gol's lounge at T2 is an inheritance from VARIG. Gol never operated at T2.
Yes, it never made sense that they continued operating it, but they did.
Gol will move to T2 by next year, so it now makes sense that they are opening a new lounge.
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Old Jun 19, 16, 3:01 am
  #265  
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Originally Posted by C010T3 View Post
Gol's lounge at T2 is an inheritance from VARIG. Gol never operated at T2.
Yes, it never made sense that they continued operating it, but they did.
Gol will move to T2 by next year, so it now makes sense that they are opening a new lounge.
Sorry to insist, but are AF/KL now based in T2 ?
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Old Jun 20, 16, 1:40 am
  #266  
 
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Originally Posted by Goldorak View Post
Sorry to insist, but are AF/KL now based in T2 ?
I had no idea that there had been a change of terminal but I just looked at my booking for the beginning of July and sure enough it says T2

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Old Jun 20, 16, 6:45 am
  #267  
 
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LUX lounge access

I'm an AZ Elite Plus member and flown LUX-CDG, ticketed by AF, operated by Luxair three times now. I have had varying success with lounge access. Twice I have been denied access and once they let me in with my Alitalia FF card. The explanations have also varied, e.g. had I been on a KLM ticket instead of Air France, they would have let me in. Had I been on a "platinum" level with Alitalia, they would have let me in, had I flown with an AZ coded ticket, they would have let me in etc.

LUX lounge is operated by Luxair but it's listed in the Skyteam online lounge finder. I asked Luxair for explanation for this varying practice and for a confirmation on the access policy. The answer I got was that KLM indeed pays the fee for all Elite Plus level passengers to be let in to the lounge but AF has agreed to pay the entrance to their own elites only, which is why my access has been denied. I think such a practice is strange and surprising and against the AF and Skyteam marketing. Or is this normal?
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Old Jun 20, 16, 7:04 am
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Originally Posted by loimu View Post
I'm an AZ Elite Plus member and flown LUX-CDG, ticketed by AF, operated by Luxair three times now. I have had varying success with lounge access. Twice I have been denied access and once they let me in with my Alitalia FF card. The explanations have also varied, e.g. had I been on a KLM ticket instead of Air France, they would have let me in. Had I been on a "platinum" level with Alitalia, they would have let me in, had I flown with an AZ coded ticket, they would have let me in etc.

LUX lounge is operated by Luxair but it's listed in the Skyteam online lounge finder. I asked Luxair for explanation for this varying practice and for a confirmation on the access policy. The answer I got was that KLM indeed pays the fee for all Elite Plus level passengers to be let in to the lounge but AF has agreed to pay the entrance to their own elites only, which is why my access has been denied. I think such a practice is strange and surprising and against the AF and Skyteam marketing. Or is this normal?
Actually, according to AZ policy, you are only allowed access to non AZ/ST lounges when flying on an AZ flight.

http://beta.alitalia.com/il_en/Image...tcm29-1297.pdf
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Old Jun 20, 16, 7:21 am
  #269  
 
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Originally Posted by Ditto View Post
Actually, according to AZ policy, you are only allowed access to non AZ/ST lounges when flying on an AZ flight.

http://beta.alitalia.com/il_en/Image...tcm29-1297.pdf
Thanks Ditto - that came as a surprise but indeed answers my question perfectly.
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Old Jun 20, 16, 2:24 pm
  #270  
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Originally Posted by Andy49 View Post
I had no idea that there had been a change of terminal but I just looked at my booking for the beginning of July and sure enough it says T2
Thank you Andy49. GIG website still mentions T1
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