Old Apr 10, 2013, 4:17 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: RaflW
Hi fellow FTers!
I'm working on updated for the new roll out of Comfort + (C+)
Thanks!
rwoman

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On March 1, 2015, DL rebranded Economy Comfort as "Comfort+."
Delta - Comfort+
dl.com: LINK
Comfort+ FAQ - LINK
Offering:
  • C+ is a complimentary upgrade (space available) for DM and PM after booking. GM can access for free at T-72 and FO at T-24. (There is no longer a discount for GM/FO.)
  • Sky Priority boarding
  • Extra legroom and, on international a/c, extra recline
  • Free wine, spirits and regional craft beers, plus premium snacks
  • Complimentary premium entertainment from Delta Studio (No longer relevant as of July 1st; Entertainment now complimentary in Y)
  • On JFK-LAX/SFO flights, a Luvo sandwich wrap and frozen Greek yogurt bar, pillow, blanket, and sleep kit are included

A few general notes regarding DL C+:
  1. On international a/c, the bulkhead seats often have a significant amount leg room (other than the 764).
  2. The bulkhead and exit row seats are often narrower as the tray table and/or IFE unit are in the arm rests. The arm rests do not move which, coupled with a smaller seat, can be uncomfortable for larger pax.
  3. The first row of regular economy seating after EC IS NOT recommended. The last row of EC has the EC recline and members have reported that there's no extra space between this row and the first row of regular Y.
  4. Selecting C+ Seats - You cannot select or purchase C+ seats until after booking is completed on revenue or award tickets. The UG has to clear as well.
************************************************** ***********
Internationally Configured Aircraft
Per DL, International/transoceanic C+ offers 35" pitch and 6" recline. (LINK)

747-400 / 744 / 74S:
  • dl.com seat map: 747-400
    Rows 22-26 - 42 total C+ seats.
  • Legroom:
    Row 22 ABC/HJK and 24 DEFG are the bulkhead seats. 22C/H are noted as having unlimited legroom and some have noted that people can congregate due to the proximity of the lavatories, which are located directly in front of the first row of C+ on the 744. 22ABC have recently received poor reviews because of the lav and galley - people tend to congregate in this area and it can become stinky. Comments on 22K indicate that pax can access the aisle without disturbing other passengers. Also, the lavatory near 22HJK is blocked for BusinessElite pax, so there tends to be fewer disturbances and become less smelly over the course of a long flight. Also, seats 22B and 22J can be used for bassinets.
    Some might prefer the legroom of row 35/51 on the 744 with less recline and tray in armrest.
  • Related Threads and Posts:
    EC Bulkheads on the 74S
    Economy Comfort on 747-400
    The Official Delta 747-400 Interior Mod Tracking Thread
    tentseller's review of the 744 - LINK
    Comments on seat power on the 74S - LINK

777-200LR / 777-200ER / 772
  • dl.com seat maps: 777-200LR / 777-200ER
    Rows 31-34; 36 C+ seats
    NOTE: As DL reduced the number of Business Elite seats on the 777s, rows 29-32 are now the C+ seats.
    The C+/Economy seats on a/c has winged headrests.
  • Legroom:
    Row 29/31 seats are the bulkhead seats and have plenty of leg room. Rows 30-32/32-34 are standard C+ seats with USB and plug power. Row 44 (exit row) has excellent legroom, but no power outlets. The window seat sin this row are narrower because the tray table is in the armrest does not move up. The recline is standard recline.
    IFE:
    These a/c are equipped with IFE at each seat.
  • Related Threads and Posts:
    Recent comments on row 31 and row 29 (Bulkhead C+ seats): Delta 777 Bulkhead Seat
    chimphappyhour's feedback on a 777 flight LAX-SYD-LAX in EC - LINK.
    Thoughts on Row 31 - LINK
    modhop's video of the 777 - LINK
    My thoughts on row 35, the first row of Y after EC - LINK
    My pictures of row 31 - LINK
    777-200LR Economy Comfort & exit row questions

A330-300 / A333:
A330-200 / A332:
767-400 / 764 / 76D:
  • dl.com seat map: LINK
    C+ is rows 15-18
  • Legroom:
    On the 764, the bulkhead seats (row 15) have less leg room than the 763's; there's probably about 2' or so between the edge of the seat and the wall. The bulkhead seats do not have moveable arm rests and the tray table/IFE monitor are in the arm rests. In my experience, I felt like the A332/333 and 763's had better recline in EC than the 764.
  • IFE:
    These a/c are equipped with IFE at each seat.
    Note: The overhead bins above 16 CDE have emergency equipment in them and cannot be used for stowage of luggage.
  • Related Threads and Posts:
    Discussion on 17E vs. 18F: LINK
    mgoflyer's negative thoughts on 15G - LINK
    tentseller's thoughts on row 15 - LINK
    NecessaryIndulgence's thoughts on row 15 - LINK
    My pictures of Row 15: 15E: LINK; Space between Row 15 and the bulkhead - LINK
    My pictures comparing Row 15, "regular" EC, and normal Y seats - LINK
    My pictures of 18F with 17F fully reclined - LINK
    The London FAQ also includes many comments on the 764 - FAQ: Flying to London on DL

767-300ER - 76Z (v1 and v2) / 76L (previously seen as 76W) / 76T
  • dl.com: 76Z v1; 76Z v2; 76L; 76T
    • 76Z v1 - Rows 13-15 AB CDE FG and 16-17 AB FG
    • 76Z v2 - Rows 12-16
    • 76L - Rows 16-21
    • 76T - Rows 17-21
  • IFE:
    These a/c are equipped with IFE at each seat. There is also USB power and standard plugs.
  • Legroom:
    The bulkhead seats do not have moveable arm rests. On 763's with row 20 and 21 as EC seats, note these are both exit rows and seats recline in both rows.
  • Related Threads and Posts:
    rwoman's pics of seats 13 FG on the 76Z v1 - LINK
    gooslee's comments on the 76L - LINK
    CarmenOM's comments on the 76L - LINK
    Y29M's comments on the 763 row 17 (76T) - LINK
    rwoman's thoughts on the modified 76 (76T) - LINK
    53flyer's comments on the modified763 row 17 and the impact on legroom (76T) - LINK
    rwoman's comments on the exit rows (76L and 76T) - LINK
    garyfam's comments on the exit rows (76L and 76T) - LINK
    Seat 1A's photos of 17E (EC Bulkhead - 76T) and row 22CDE (regular Y bulkhead) (76L / 76T) - LINK
    CosmoHuman's comments on the outside first row (12AB and 12FG) on the 76Z v2 LINK
    TrojanTraveler's comments on the protruding exit doors on 12A and 12G on 76Z v2 LINK
    RaflW's comments on 16AB and other nearby seats with pics for the 76Z v2 LINK

757-200 (Delta One Equipped) - 75S:
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Domestic Configured Aircraft
Per DL, domestic Comfort + offers a minimum 34" pitch and normal recline. (LINK)

767-300 / 76P / 76Q
  • dl.com: 767-300 (76Q/P)
    C+ is rows 10-14
  • Legroom: Row 10 has a hard bulkhead in front of it, but the legroom is still decent. This row has an immoveable armrest and the tray table is in the armrest as well.
  • Related Threads and Posts:
    gooselee's comments on row 10 - LINK

757-300 / 753:
757-200 / 757 / 75D(H)/ 75X:
Domestic 757's are referenced below. Discussion on the non-PTV 752's - LINK.
737-900ER / 739
  • dl.com: 737-900ER / 739
    C+ is rows 10-13 ABC and 11-13 DEF.
  • IFE:
    This a/c has PTVs and power.
  • Legroom:
    The general feedback is 10C and 11D may be the best seats. Overall feedback is not great.
  • Related Threads and Posts:
    twnwz's experience on the 739: LINK
    Best seat on 737-900ER?

737-800 / 738 / 73H:
  • 737-800 / 738:
    • dl.com:
    • 737-800 / 738
      C+ is rows 10-15
    • IFE:
      This a/c has overhead video.
    • Legroom:
      Row 10 has standard bulkhead legroom for an economy bulkhead, making it challenging to get out from the window seat.
    • Related Threads and Posts:
      T.J. Bender's negative feedback on the 737 Row 10 - LINK
      cardood's thoughts on the 737 Row 10 - LINK
      CBear's comments on using a rear facing car seat - LINK
      lhitchner's feedback on the 737 Row 10 - LINK
  • 737-800 / 73H:
    • dl.com: 737-800 - 73H
      C+ is rows 10-12.
    • IFE:
      This a/c has PTVs.
    • Legroom:
      Row 10 has standard bulkhead legroom for an economy bulkhead, making it challenging to get out from the window seat.
    • Related Threads and Comments:
      None

737-700 / 73W:
  • dl.com: 737-700 / 73W
    C+ is rows 10-12.
  • IFE:
    This a/c has PTVs.
  • Legroom:
    Row 10 has good legroom. It is directly behind the F cabin and there is no fixed bulkhead, allowing pax in row 10 to store items underneath row 3.
  • Related Threads and Posts:
    rwoman's pics of the 73W Row 10 - LINK

MD-88 / M88:
  • dl.com: MD-88 / M88
    C+ is rows 10-14
  • IFE:
    None
  • Legroom:
    Row 10 has very good legroom.
  • Related Threads and Posts:
    javabytes' post on row 11 - LINK
    Bicostal's feedback on row 10 - LINK
    rwoman's pics of row 10 - LINK

MD-90 / M90
717:
A321-200:
  • dl.com: A321
    C+ is rows 10-14
  • IFE:
    PTVs and Delta Studio via wifi
  • Legroom:
    RaflW's post on the 321 C+ cabin
  • Related threads and posts:
    None

A320-200 / 32R:
  • dl.com: A320/32R
    C+ is rows 4-6
  • IFE:
    None
  • Legroom:
    No additional comments

A320-200/32K
  • dl.com: A320 / 32K
    C+ is rows 10-12
  • IFE:
    None
  • Legroom:
    No additional comments
  • Related threads and posts:
    None

A319-100/319
  • dl.com: A319 / 319
    C+ is rows 4-6
  • IFE:
    None
  • Legroom:
    No additional comments
  • Related Threads and posts:
    akonrandi's comments on A319/A320 seats - LINK.

A319-100/31J
  • dl.com: A319 / 31J
    C+ is rows 10-12
  • IFE:
    This a/c is equipped with AVOD
  • Legroom:
    No additional comments
  • Related Threads and posts:
    None

************************************************** ***********

Flying to Hawaii in C+:
- From DL's C+ page: 3-4" (7-10 cm) extra legroom/ Up to 50% more recline on select routes (JFK to/from SFO or LAX, and ATL/MSP/or JFK to/from HNL).

Related threads and posts:
http://www.flyertalk.com/forum/delta...767-300er.html

C+ and Priority Boarding/Baggage Allowance:
Passengers in C+ get Sky Priority boarding unless their elite status provides a higher boarding zonemu access. There is no additional baggage allowance unless elite status or fare class provide it.

Related threads and posts:
jamersteroh's comments on zone 1: LINK
jamersteroh's comments on baggage: LINK

Status Changes:
There have been a couple of questions regarding C+ when a member's status drops down after January 31. Typically, seats will hold unless there is an equipment change. If there's a change, the passenger(s) will most likely be seated in regular economy. There are reports of some success contacting @delta to get reseated in C+.

Related threads:
http://www.flyertalk.com/forum/delta...-ec-seats.html
http://www.flyertalk.com/forum/delta...op-silver.html

Threads/posts that may be useful for non-C+ information:
http://www.flyertalk.com/forum/delta...-aircraft.html
Delta Preferred seating: LINK

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KLM - Economy Comfort

klm.com: LINK
Related FT Threads:
KLM New no Economy Comfort on DL-coded before check-in
DL.com won't let me select seats on KLM flight
KLM Seating, Including Economy Comfort
Delta.com Says KLM Economy Comfort is Free for Delta PMs, But it's Not True
Print Wikipost

FAQ: Comfort+ Seating

Old Nov 20, 2011, 7:27 pm
  #46  
 
Join Date: Jan 2008
Location: Upstate, NY
Posts: 3,358
Plat/Diamond KM EC access?

http://www.delta.com/traveling_check...my_comfort.jsp


I've been going back and forth with AF/KL/DL customer support on this issue.

To me the chart is pretty clear... For all the categories it says for Delta customers:

FREE for Diamond/ Platinum Medallion, and Y, B & M fares

However for some reason AF/KLM/DL customer support INSIST that Economy Comfort on KLM is NOT free for Delta Diamonds and Plats... How do I get this resolved?
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Old Nov 21, 2011, 5:47 am
  #47  
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Originally Posted by Burj
http://www.delta.com/traveling_check...my_comfort.jsp


I've been going back and forth with AF/KL/DL customer support on this issue.

To me the chart is pretty clear... For all the categories it says for Delta customers:

FREE for Diamond/ Platinum Medallion, and Y, B & M fares

However for some reason AF/KLM/DL customer support INSIST that Economy Comfort on KLM is NOT free for Delta Diamonds and Plats... How do I get this resolved?
On KL, EC is not free for DM and PM - from the link you've included:

FREE for Flying Blue Platinum

50% OFF for Flying Blue Gold and SkyTeam Elite Plus

25% OFF for Flying Blue Silver and SkyTeam Elite if purchased from Delta
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Old Nov 21, 2011, 11:20 am
  #48  
 
Join Date: Jan 2008
Location: Upstate, NY
Posts: 3,358
Originally Posted by rwoman
On KL, EC is not free for DM and PM - from the link you've included:
Did you even look at the link?

http://www.delta.com/traveling_check...my_comfort.jsp


There are two different rows.

Discounts - Delta customers

Discounts - other airlines

As a Delta Platinum I would look at the row that is labelled "Delta Customers"

For each column:
International(Long-haul)
Transcontinental
Domestic
KLM Royal Dutch Airlines

It states:
FREE for Diamond/ Platinum Medallion, and Y, B & M fares

Your quote is from the "Discounts - other airline" column.

What is interesting about that column is that it clearly states for the Delta International - Longhaul:

FREE for Flying Blue Platinum

And for KLM Royal Dutch Airlines:

FREE for Flying Blue Platinum

50% OFF for Flying Blue Gold and SkyTeam Elite Plus


The chart makes it clear... Delta EC is FREE for FB plats and that KLM EC is Free for Delta diamonds and plats

Honestly I don't understand how reading a chart is so difficult?!

Someone who is a Diamond or Plat medallion is a DELTA CUSTOMER and has to look at the row labeled "Discounts - Delta customers"
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Old Nov 21, 2011, 12:33 pm
  #49  
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KL's EC seats are booked on KLM.com with your KL PNR#, no sooner than 90days before the flight.
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Old Nov 21, 2011, 12:44 pm
  #50  
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Sorry, I made an error (gasp, those do happen)...that said, I know DM and PM who have still had to pay for EC on KL...that does not make it right, but it is what it is...

Originally Posted by Burj
Did you even look at the link?

http://www.delta.com/traveling_check...my_comfort.jsp


There are two different rows.

Discounts - Delta customers

Discounts - other airlines

As a Delta Platinum I would look at the row that is labelled "Delta Customers"

For each column:
International(Long-haul)
Transcontinental
Domestic
KLM Royal Dutch Airlines

It states:
FREE for Diamond/ Platinum Medallion, and Y, B & M fares

Your quote is from the "Discounts - other airline" column.

What is interesting about that column is that it clearly states for the Delta International - Longhaul:

FREE for Flying Blue Platinum

And for KLM Royal Dutch Airlines:

FREE for Flying Blue Platinum

50% OFF for Flying Blue Gold and SkyTeam Elite Plus


The chart makes it clear... Delta EC is FREE for FB plats and that KLM EC is Free for Delta diamonds and plats

Honestly I don't understand how reading a chart is so difficult?!

Someone who is a Diamond or Plat medallion is a DELTA CUSTOMER and has to look at the row labeled "Discounts - Delta customers"
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Old Nov 21, 2011, 12:52 pm
  #51  
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I have a booking on KL within 90 days...I can select an EC seat, but it wants to charge me 121 Canadian dollars...

From klm.com:

Economy Comfort seat (available on intercontinental flights)

Recline: 15-18 cm/6-7 inch
Legroom: 86-89 cm/34-35 inch
Personal entertainment screen on most aircraft types
Hot and cold drinks (alcoholic and non-alcoholic)
Moveable head rest

Per flight (depending on the duration): EUR 60-150

Free of cost for Flying Blue Platinum members or if you travel on a fully flexible Economy ticket
discount for Flying Blue Silver and Gold members, and for SkyTeam Elite Plus members.

Last edited by rwoman; Nov 21, 2011 at 12:59 pm
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Old Nov 21, 2011, 1:10 pm
  #52  
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Hello,

After looking at my booking, I called the DM desk. dl.com is WRONG...there is a charge (albeit at a discount) for DL Medallion members. KL is willing to sell me an EC seat on their metal for a 50% discount...

From klm.com:

Price
The price for a seat in the Economy Comfort zone is from EUR 60 to 150 per one way, depending on the duration of the flight. If you are a Flying Blue Platinum member or if you travel on a fully flexible Economy ticket, you can get a seat in the Economy Comfort zone free of charge. Flying Blue Gold members and SkyTeam Elite Plus members of our partner airlines receive a 50% discount. Flying Blue Silver members pay 25% less. All you need is a credit card.
robin
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Old Nov 21, 2011, 2:01 pm
  #53  
 
Join Date: Jan 2008
Location: Upstate, NY
Posts: 3,358
Quick note..

So I called AF/KLM and was told they had to transfer me to the Platinum desk..

The women there put me on hold while she checked and came back and told me the following:

It is 50% off for Delta Plats and Diamonds up until 48 hours before the flight.. Then it is FREE if available.

At this point I don't know what to think...

Whatever the policy my unhappiness stems from:

1) Pick a policy. Advertise it. Be consistent

2) If FB plats should have the same access to DL EC as DL plats have to KLM's EC.

Right now don't FB Plats get FREE EC on Delta flights at time of booking? If so why don't we have the same?

I understand that Air France is very different as their EC is a very different product than DL's...but DL's and KLM's EC are the same...

Times like this make me really question DL's competence!
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Old Nov 22, 2011, 6:56 am
  #54  
 
Join Date: Apr 2010
Location: MCO (Formerly LAX)
Programs: DL PM
Posts: 307
I apologize if this has been asked before but I'm looking to book Delta Economy Comfort for an International Trip next Summer all on Delta Metal. I am currently Platinum but will be down to lowly Gold come February.

If I book now and get the EC Seats for free, will they then be taken away from me or will I have to pay later since I'll be Gold at the time of travel?

Let me know, thanks!
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Old Nov 27, 2011, 7:14 am
  #55  
 
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Does anyone know the price of EC on AMS-JFK?
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Old Nov 30, 2011, 1:34 pm
  #56  
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Updated!
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Old Dec 4, 2011, 4:14 am
  #57  
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Exclamation EC and Reservation Change

Hi Everyone,

I got an email notification regarding changes to my AMS-JFK-AMS flights next June. I'd been in EC, but with the schedule changes, ended up in regular seats.

Just figured I would share this since it's something else to watch for!

robin
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Old Dec 4, 2011, 5:05 am
  #58  
 
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Is it possible to purchase EC ATH-JFK with Pay for Miles for a colleague who does not have elite status with DL?
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Old Dec 4, 2011, 10:54 am
  #59  
 
Join Date: Dec 2011
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Programs: AF/KL Plat. LM Silver
Posts: 3
Hi I am little confused about 763's and 764's bulkhead seats for legroom, 763's row 16 FG was great, now I will fly in 764's row 15E and I do not know if legroom is good or poor and if will be better a regular EC seat as 18B. Thanks
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Old Dec 5, 2011, 2:07 am
  #60  
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Originally Posted by FlyingD
Hi I am little confused about 763's and 764's bulkhead seats for legroom, 763's row 16 FG was great, now I will fly in 764's row 15E and I do not know if legroom is good or poor and if will be better a regular EC seat as 18B. Thanks
FlyingD,

Row 15's legroom is so-so on the 764, especially in comparison to the 763's.

Pic of 15E on the 764:

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