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Old Apr 10, 2013, 4:17 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: RaflW
Hi fellow FTers!
I'm working on updated for the new roll out of Comfort + (C+)
Thanks!
rwoman

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On March 1, 2015, DL rebranded Economy Comfort as "Comfort+."
Delta - Comfort+
dl.com: LINK
Comfort+ FAQ - LINK
Offering:
  • C+ is a complimentary upgrade (space available) for DM and PM after booking. GM can access for free at T-72 and FO at T-24. (There is no longer a discount for GM/FO.)
  • Sky Priority boarding
  • Extra legroom and, on international a/c, extra recline
  • Free wine, spirits and regional craft beers, plus premium snacks
  • Complimentary premium entertainment from Delta Studio™ (No longer relevant as of July 1st; Entertainment now complimentary in Y)
  • On JFK-LAX/SFO flights, a Luvo® sandwich wrap and frozen Greek yogurt bar, pillow, blanket, and sleep kit are included

A few general notes regarding DL C+:
  1. On international a/c, the bulkhead seats often have a significant amount leg room (other than the 764).
  2. The bulkhead and exit row seats are often narrower as the tray table and/or IFE unit are in the arm rests. The arm rests do not move which, coupled with a smaller seat, can be uncomfortable for larger pax.
  3. The first row of regular economy seating after EC IS NOT recommended. The last row of EC has the EC recline and members have reported that there's no extra space between this row and the first row of regular Y.
  4. Selecting C+ Seats - You cannot select or purchase C+ seats until after booking is completed on revenue or award tickets. The UG has to clear as well.
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Internationally Configured Aircraft
Per DL, International/transoceanic C+ offers 35" pitch and 6" recline. (LINK)

747-400 / 744 / 74S:
  • dl.com seat map: 747-400
    Rows 22-26 - 42 total C+ seats.
  • Legroom:
    Row 22 ABC/HJK and 24 DEFG are the bulkhead seats. 22C/H are noted as having unlimited legroom and some have noted that people can congregate due to the proximity of the lavatories, which are located directly in front of the first row of C+ on the 744. 22ABC have recently received poor reviews because of the lav and galley - people tend to congregate in this area and it can become stinky. Comments on 22K indicate that pax can access the aisle without disturbing other passengers. Also, the lavatory near 22HJK is blocked for BusinessElite pax, so there tends to be fewer disturbances and become less smelly over the course of a long flight. Also, seats 22B and 22J can be used for bassinets.
    Some might prefer the legroom of row 35/51 on the 744 with less recline and tray in armrest.
  • Related Threads and Posts:
    EC Bulkheads on the 74S
    Economy Comfort on 747-400
    The Official Delta 747-400 Interior Mod Tracking Thread
    tentseller's review of the 744 - LINK
    Comments on seat power on the 74S - LINK

777-200LR / 777-200ER / 772
  • dl.com seat maps: 777-200LR / 777-200ER
    Rows 31-34; 36 C+ seats
    NOTE: As DL reduced the number of Business Elite seats on the 777s, rows 29-32 are now the C+ seats.
    The C+/Economy seats on a/c has winged headrests.
  • Legroom:
    Row 29/31 seats are the bulkhead seats and have plenty of leg room. Rows 30-32/32-34 are standard C+ seats with USB and plug power. Row 44 (exit row) has excellent legroom, but no power outlets. The window seat sin this row are narrower because the tray table is in the armrest does not move up. The recline is standard recline.
    IFE:
    These a/c are equipped with IFE at each seat.
  • Related Threads and Posts:
    Recent comments on row 31 and row 29 (Bulkhead C+ seats): Delta 777 Bulkhead Seat
    chimphappyhour's feedback on a 777 flight LAX-SYD-LAX in EC - LINK.
    Thoughts on Row 31 - LINK
    modhop's video of the 777 - LINK
    My thoughts on row 35, the first row of Y after EC - LINK
    My pictures of row 31 - LINK
    777-200LR Economy Comfort & exit row questions

A330-300 / A333:
A330-200 / A332:
767-400 / 764 / 76D:
  • dl.com seat map: LINK
    C+ is rows 15-18
  • Legroom:
    On the 764, the bulkhead seats (row 15) have less leg room than the 763's; there's probably about 2' or so between the edge of the seat and the wall. The bulkhead seats do not have moveable arm rests and the tray table/IFE monitor are in the arm rests. In my experience, I felt like the A332/333 and 763's had better recline in EC than the 764.
  • IFE:
    These a/c are equipped with IFE at each seat.
    Note: The overhead bins above 16 CDE have emergency equipment in them and cannot be used for stowage of luggage.
  • Related Threads and Posts:
    Discussion on 17E vs. 18F: LINK
    mgoflyer's negative thoughts on 15G - LINK
    tentseller's thoughts on row 15 - LINK
    NecessaryIndulgence's thoughts on row 15 - LINK
    My pictures of Row 15: 15E: LINK; Space between Row 15 and the bulkhead - LINK
    My pictures comparing Row 15, "regular" EC, and normal Y seats - LINK
    My pictures of 18F with 17F fully reclined - LINK
    The London FAQ also includes many comments on the 764 - FAQ: Flying to London on DL

767-300ER - 76Z (v1 and v2) / 76L (previously seen as 76W) / 76T
  • dl.com: 76Z v1; 76Z v2; 76L; 76T
    • 76Z v1 - Rows 13-15 AB CDE FG and 16-17 AB FG
    • 76Z v2 - Rows 12-16
    • 76L - Rows 16-21
    • 76T - Rows 17-21
  • IFE:
    These a/c are equipped with IFE at each seat. There is also USB power and standard plugs.
  • Legroom:
    The bulkhead seats do not have moveable arm rests. On 763's with row 20 and 21 as EC seats, note these are both exit rows and seats recline in both rows.
  • Related Threads and Posts:
    rwoman's pics of seats 13 FG on the 76Z v1 - LINK
    gooslee's comments on the 76L - LINK
    CarmenOM's comments on the 76L - LINK
    Y29M's comments on the 763 row 17 (76T) - LINK
    rwoman's thoughts on the modified 76 (76T) - LINK
    53flyer's comments on the modified763 row 17 and the impact on legroom (76T) - LINK
    rwoman's comments on the exit rows (76L and 76T) - LINK
    garyfam's comments on the exit rows (76L and 76T) - LINK
    Seat 1A's photos of 17E (EC Bulkhead - 76T) and row 22CDE (regular Y bulkhead) (76L / 76T) - LINK
    CosmoHuman's comments on the outside first row (12AB and 12FG) on the 76Z v2 LINK
    TrojanTraveler's comments on the protruding exit doors on 12A and 12G on 76Z v2 LINK
    RaflW's comments on 16AB and other nearby seats with pics for the 76Z v2 LINK

757-200 (Delta One Equipped) - 75S:
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Domestic Configured Aircraft
Per DL, domestic Comfort + offers a minimum 34" pitch and normal recline. (LINK)

767-300 / 76P / 76Q
  • dl.com: 767-300 (76Q/P)
    C+ is rows 10-14
  • Legroom: Row 10 has a hard bulkhead in front of it, but the legroom is still decent. This row has an immoveable armrest and the tray table is in the armrest as well.
  • Related Threads and Posts:
    gooselee's comments on row 10 - LINK

757-300 / 753:
757-200 / 757 / 75D(H)/ 75X:
Domestic 757's are referenced below. Discussion on the non-PTV 752's - LINK.
737-900ER / 739
  • dl.com: 737-900ER / 739
    C+ is rows 10-13 ABC and 11-13 DEF.
  • IFE:
    This a/c has PTVs and power.
  • Legroom:
    The general feedback is 10C and 11D may be the best seats. Overall feedback is not great.
  • Related Threads and Posts:
    twnwz's experience on the 739: LINK
    Best seat on 737-900ER?

737-800 / 738 / 73H:
  • 737-800 / 738:
    • dl.com:
    • 737-800 / 738
      C+ is rows 10-15
    • IFE:
      This a/c has overhead video.
    • Legroom:
      Row 10 has standard bulkhead legroom for an economy bulkhead, making it challenging to get out from the window seat.
    • Related Threads and Posts:
      T.J. Bender's negative feedback on the 737 Row 10 - LINK
      cardood's thoughts on the 737 Row 10 - LINK
      CBear's comments on using a rear facing car seat - LINK
      lhitchner's feedback on the 737 Row 10 - LINK
  • 737-800 / 73H:
    • dl.com: 737-800 - 73H
      C+ is rows 10-12.
    • IFE:
      This a/c has PTVs.
    • Legroom:
      Row 10 has standard bulkhead legroom for an economy bulkhead, making it challenging to get out from the window seat.
    • Related Threads and Comments:
      None

737-700 / 73W:
  • dl.com: 737-700 / 73W
    C+ is rows 10-12.
  • IFE:
    This a/c has PTVs.
  • Legroom:
    Row 10 has good legroom. It is directly behind the F cabin and there is no fixed bulkhead, allowing pax in row 10 to store items underneath row 3.
  • Related Threads and Posts:
    rwoman's pics of the 73W Row 10 - LINK

MD-88 / M88:
  • dl.com: MD-88 / M88
    C+ is rows 10-14
  • IFE:
    None
  • Legroom:
    Row 10 has very good legroom.
  • Related Threads and Posts:
    javabytes' post on row 11 - LINK
    Bicostal's feedback on row 10 - LINK
    rwoman's pics of row 10 - LINK

MD-90 / M90
717:
A321-200:
  • dl.com: A321
    C+ is rows 10-14
  • IFE:
    PTVs and Delta Studio via wifi
  • Legroom:
    RaflW's post on the 321 C+ cabin
  • Related threads and posts:
    None

A320-200 / 32R:
  • dl.com: A320/32R
    C+ is rows 4-6
  • IFE:
    None
  • Legroom:
    No additional comments

A320-200/32K
  • dl.com: A320 / 32K
    C+ is rows 10-12
  • IFE:
    None
  • Legroom:
    No additional comments
  • Related threads and posts:
    None

A319-100/319
  • dl.com: A319 / 319
    C+ is rows 4-6
  • IFE:
    None
  • Legroom:
    No additional comments
  • Related Threads and posts:
    akonrandi's comments on A319/A320 seats - LINK.

A319-100/31J
  • dl.com: A319 / 31J
    C+ is rows 10-12
  • IFE:
    This a/c is equipped with AVOD
  • Legroom:
    No additional comments
  • Related Threads and posts:
    None

************************************************** ***********

Flying to Hawaii in C+:
- From DL's C+ page: 3-4" (7-10 cm) extra legroom/ Up to 50% more recline on select routes (JFK to/from SFO or LAX, and ATL/MSP/or JFK to/from HNL).

Related threads and posts:
http://www.flyertalk.com/forum/delta...767-300er.html

C+ and Priority Boarding/Baggage Allowance:
Passengers in C+ get Sky Priority boarding unless their elite status provides a higher boarding zonemu access. There is no additional baggage allowance unless elite status or fare class provide it.

Related threads and posts:
jamersteroh's comments on zone 1: LINK
jamersteroh's comments on baggage: LINK

Status Changes:
There have been a couple of questions regarding C+ when a member's status drops down after January 31. Typically, seats will hold unless there is an equipment change. If there's a change, the passenger(s) will most likely be seated in regular economy. There are reports of some success contacting @delta to get reseated in C+.

Related threads:
http://www.flyertalk.com/forum/delta...-ec-seats.html
http://www.flyertalk.com/forum/delta...op-silver.html

Threads/posts that may be useful for non-C+ information:
http://www.flyertalk.com/forum/delta...-aircraft.html
Delta Preferred seating: LINK

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KLM - Economy Comfort

klm.com: LINK
Related FT Threads:
KLM New no Economy Comfort on DL-coded before check-in
DL.com won't let me select seats on KLM flight
KLM Seating, Including Economy Comfort
Delta.com Says KLM Economy Comfort is Free for Delta PMs, But it's Not True
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FAQ: Comfort+ Seating

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Old Jan 29, 2016, 8:30 pm
  #2371  
 
Join Date: May 2011
Location: NYC
Programs: DL PM. 1MM
Posts: 2,045
Where in Y+ on 76Z version 2?

Flying AMS-EWR this summer and looking at Delta Comfort seats...

Y+ is rows 12 through 16..

Seatguru has not great things to say about most of the seats on this config.
http://www.seatguru.com/airlines/Del...-300ER_76Z.php

It's a day flight so i'm thinking 13B might be the best option. I would like a window so row 12 is out. Any other recommendations?

Thanks
mridley2 is offline  
Old Jan 29, 2016, 9:00 pm
  #2372  
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Posts: 12,159
Originally Posted by PV_Premier
My PM status expires in 2 days and after that I will drop to GM (nominated by a DM)

If I book some tickets today or tomorrow for travel in August, and there are no schedule changes/ticket is not reissued, will my complimentary C+ seat assignments stick? Or does DL run intermittent sweeps for status and we might get swept back to C-?

If there is a significant chance we get swept, I would like to just buy an F fare.
C+ will stick if nothing happens. If there's a schedule change that involves moving seats around (whether or not that's actually necessary), it might not stick.
sethb is offline  
Old Jan 31, 2016, 10:10 pm
  #2373  
 
Join Date: Oct 2015
Posts: 14
Many thanks for your efforts.

I am a skyteam E+ how do I get complimentary Delta C+ as i have a flight LAX-JFK with delta.

Thanks.
Soft is offline  
Old Feb 1, 2016, 11:25 am
  #2374  
 
Join Date: Nov 2014
Location: KUL/BOS
Programs: AZ FA+, BA & UA Gold
Posts: 342
Originally Posted by Soft
Many thanks for your efforts.

I am a skyteam E+ how do I get complimentary Delta C+ as i have a flight LAX-JFK with delta.

Thanks.
C+ should open up 3 days before check-in, if available (even for JFK-LAX/SFO).
Not sure if this will still apply after the C+ changes mid-year.
Enhancements is offline  
Old Feb 3, 2016, 4:37 pm
  #2375  
 
Join Date: Jan 2016
Posts: 2
Angry Delta makes bad move with Diamond Medallion customers

Interesting that Delta is rationalizing their Comfort seating policy change as an accommodation for disabled passengers. In reality, it's a revenue play. High mileage travelers formerly were able to select these seats at booking, but now Delta is offering the same seats as a fare class upgrade at considerably higher prices. I guess Delta's sympathetic accommodation for disabled passengers conveniently coincides with price gouging. I spoke to an agent today when trying to book another trip. She explained to me Delta had "spoiled" Diamond Medallion customers like me with the Comfort seating option, and this was a new accommodation for people recovering from knee surgeries or similar mobility problems. I booked with another airline and will continue doing so.
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Old Feb 4, 2016, 11:06 am
  #2376  
 
Join Date: Nov 2014
Location: DTW
Programs: DL DM, 3.3 MM Miler, Lifetime Hilton Diamond VIP, United, American, National ExecElite
Posts: 201
Originally Posted by cbinkc
High mileage travelers formerly were able to select these seats at booking, but now Delta is offering the same seats as a fare class upgrade at considerably higher prices. I guess Delta's sympathetic accommodation for disabled passengers conveniently coincides with price gouging. I spoke to an agent today when trying to book another trip. She explained to me Delta had "spoiled" Diamond Medallion customers like me with the Comfort seating option, and this was a new accommodation for people recovering from knee surgeries or similar mobility problems. I booked with another airline and will continue doing so.
I'm a DM and just booked a trip in June DTW-SFO and while I wasn't able to immediately select a C+ seat, once booking was complete I received an email a minute later confirming that I had been "upgraded" to C+ and I went in and selected the seat I wanted. I'm not quite sure why they are making DM and PM jump through this extra hoop. I also did have to check a box that I wanted a C+ seat. Maybe Delta thinks someone would miss that step? Not likely.
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Old Feb 6, 2016, 7:48 am
  #2377  
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Originally Posted by cbinkc
Interesting that Delta is rationalizing their Comfort seating policy change as an accommodation for disabled passengers.
That's BS and likely something that agent was making up because he/she either doesn't understand or doesn't want to say out loud that it's purely a money grab.

DL blocks off the first row of Y for disabled pax, has done so for years, and still does the exact same thing even with these changes. If anything, monetizing C+ to the fullest would include selling those desirable first-row seats (like the two-seat side of Row 10 on M90/M88s), which makes them less available to pax with disabilities.

I don't blame DL for trying to make $ off their C+ product, even though as a pax I'm worse off for it. I just wish they'd own up to the fact that it's a revenue play, plain and simple. (I know they'll never actually do this as publicly revealing a desire to increase profits is a PR disaster for any large business delivering mass consumer products, because why are they so evil and they should just give everything away for free.)
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Old Feb 6, 2016, 8:11 pm
  #2378  
 
Join Date: Jan 2000
Posts: 369
Refundability in IRROPS

I realize that C+ seat fees are generally non-refundable, but what happens in the event:
  1. a weather related waiver program is in effect, waiving cancellation fees or allowing refunds?
  2. My outbound flight is delayed and I cancel and get a fare refund as a "trip in vain"?
  3. I wish to change my flight and bear the change fee on the fare; does the C+ seat fee travel with the changed ticket?

[Thanks; I did try a search....]
EWR-6785 is offline  
Old Feb 6, 2016, 8:18 pm
  #2379  
urh
 
Join Date: Oct 2000
Location: Boston, MA
Programs: DL DM
Posts: 7
No EC upgrade traveling with companion

Just booked BOS ZRH for me (DM) and my wife (SM) for June 2016. There was no option to pick automatic upgrade. Called in and was told that, since companion was only SM, the upgrade would only become available once she became eligible. I can't even pay for hers and take my complimentary one unless we're on different itineraries. ...? So we've gone from a DM being able to "pull up" others to being "pulled down" by the lowest status member traveling.
They got to be kidding. (I tried changing the seat - it charges me $99 per leg). Maybe others have reported this before, but I'm so mad, I couldn't search for it.
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Old Feb 6, 2016, 10:14 pm
  #2380  
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Originally Posted by EWR-6785
I realize that C+ seat fees are generally non-refundable, but what happens in the event:
  1. a weather related waiver program is in effect, waiving cancellation fees or allowing refunds?
  2. My outbound flight is delayed and I cancel and get a fare refund as a "trip in vain"?
  3. I wish to change my flight and bear the change fee on the fare; does the C+ seat fee travel with the changed ticket?

[Thanks; I did try a search....]
If you cancel due to a weather waiver or delay and "trip in vain", you get a full refund.

If you voluntarily change flights, there's no refund; your purchase of C+ might apply to the new flights, if it's available there.
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Old Feb 7, 2016, 10:09 am
  #2381  
 
Join Date: Dec 2010
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Posts: 1,060
Originally Posted by urh
Just booked BOS ZRH for me (DM) and my wife (SM) for June 2016. There was no option to pick automatic upgrade. Called in and was told that, since companion was only SM, the upgrade would only become available once she became eligible. I can't even pay for hers and take my complimentary one unless we're on different itineraries. ...? So we've gone from a DM being able to "pull up" others to being "pulled down" by the lowest status member traveling.
They got to be kidding. (I tried changing the seat - it charges me $99 per leg). Maybe others have reported this before, but I'm so mad, I couldn't search for it.
They are not kidding (changes effective May 16th). Plenty of posts on this. People in your situation are unhappy and hope DL gives back one companion, but no movement at this time.
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Old Feb 7, 2016, 11:28 am
  #2382  
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Originally Posted by urh
Just booked BOS ZRH for me (DM) and my wife (SM) for June 2016. There was no option to pick automatic upgrade. Called in and was told that, since companion was only SM, the upgrade would only become available once she became eligible. I can't even pay for hers and take my complimentary one unless we're on different itineraries. ...? So we've gone from a DM being able to "pull up" others to being "pulled down" by the lowest status member traveling.
This is the same policy as has been used for comp upgrades to F, and yes it's obnoxious. I believe DL is the only airline that handles upgrades this way, and to think they are extending it to C+ is lunacy I agree. If I am interested in an upgrade when traveling with my wife, I basically do not book on DL for this reason. Even now, my travel with her on DL will be significantly curtailed now that C+ is subject to the same policy. We can fly on AA with our AS#'s and continue get MCE at booking for places that AS cannot take us themselves.
PV_Premier is offline  
Old Feb 7, 2016, 2:31 pm
  #2383  
 
Join Date: May 2015
Location: DCA
Programs: AA EXP, DL FO, Marriott Titanium
Posts: 6,712
Originally Posted by PV_Premier
This is the same policy as has been used for comp upgrades to F, and yes it's obnoxious. I believe DL is the only airline that handles upgrades this way, and to think they are extending it to C+ is lunacy I agree. If I am interested in an upgrade when traveling with my wife, I basically do not book on DL for this reason. Even now, my travel with her on DL will be significantly curtailed now that C+ is subject to the same policy. We can fly on AA with our AS#'s and continue get MCE at booking for places that AS cannot take us themselves.
It's even worse for award tickets. Delta uses the same rules for C+ as it does for first (i.e. companions are not upgrade eligible).

I see no signs that Delta plans give us a +1 at the very least, despite the universal dissatisfaction from elites and even many front line employees. It sucks to be the agent who has to explain to a DM why their spouse can't sit with them, or why they both have to sit in regular economy, even if there are empty C+ seats.

I'm glad that Delta isn't letting one person fill up C+ with nine family members anymore, but they went too far with this one.
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Old Feb 7, 2016, 11:05 pm
  #2384  
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Posts: 12,159
Originally Posted by WWads
It's even worse for award tickets. Delta uses the same rules for C+ as it does for first (i.e. companions are not upgrade eligible).

I see no signs that Delta plans give us a +1 at the very least, despite the universal dissatisfaction from elites and even many front line employees. It sucks to be the agent who has to explain to a DM why their spouse can't sit with them, or why they both have to sit in regular economy, even if there are empty C+ seats.

I'm glad that Delta isn't letting one person fill up C+ with nine family members anymore, but they went too far with this one.
There are no signs yet, but there are a lot of Delta employees pushing back on this because they hate the new policy too. (It affects their interactions with customers, and not in pleasant ways.)
sethb is offline  
Old Feb 8, 2016, 7:36 am
  #2385  
 
Join Date: May 2013
Location: RMS
Programs: DL Plat, UA Gold, Bonvoy Titanium, Hilton Credit Card Diamond
Posts: 8,789
Originally Posted by urh
Just booked BOS ZRH for me (DM) and my wife (SM) for June 2016. There was no option to pick automatic upgrade. Called in and was told that, since companion was only SM, the upgrade would only become available once she became eligible. I can't even pay for hers and take my complimentary one unless we're on different itineraries. ...? So we've gone from a DM being able to "pull up" others to being "pulled down" by the lowest status member traveling.
They got to be kidding. (I tried changing the seat - it charges me $99 per leg). Maybe others have reported this before, but I'm so mad, I couldn't search for it.
Originally Posted by PV_Premier
This is the same policy as has been used for comp upgrades to F, and yes it's obnoxious. I believe DL is the only airline that handles upgrades this way, and to think they are extending it to C+ is lunacy I agree. If I am interested in an upgrade when traveling with my wife, I basically do not book on DL for this reason. Even now, my travel with her on DL will be significantly curtailed now that C+ is subject to the same policy. We can fly on AA with our AS#'s and continue get MCE at booking for places that AS cannot take us themselves.
It's not quite the same policy on international. There are no "upgrades" to C+, and the selection windows (booking for DM/PM, 72 hours for GM, 24 hours for FO) haven't changed. The real devaluation is that after May 16, non-status companions can't get free C+ seats on international flights AT ALL even if they're available inside 24 hours. The other problem, as mentioned in the first post I quoted, is that even with this rule DL doesn't seem to have a way (at least without a phone agent pulling some magic) for a medallion to claim his/her free seat and pay for the companion's seat without splitting the PNR.
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