Apr 1, 2024, 8:53 am

FlyerTalk Forums Expert How-Tos and Guides

Last edit by: stewaran

Information kindly collated by SleepySynapse

Group 0 called before Group 1? (To post 1221)

AGP - mixed
No: 31st March (1059)
Yes: 2nd April (1166)

ALC - no
No: 1st April (1096)

AMS - mostly yes
Yes: 28th March (1038), 1st April (1106), 2nd April (1139)
No: 28th March (996)

ARN - yes
Yes: 27th March (923), 3rd April (1168)

ATH - no
No: 2nd April (1178)

ATL - yes
Yes: 28th March (1141)

BCN - yes
Yes: 29th Oct

BHD - no
No: 30th March (1044), 31st March (1082), 2nd April (1152)

BOM - no
No: 6th April (1216)

BOS - yes
Yes: 1st April (1084)

BRU - mixed
No: 1st April (1083)
Yes: 10th April (1312)

BSL - no
No: 30th March

BUD - mixed
Yes: 30th March (1043)
No: 30th March (1050)

CDG - mixed
No: 26th March (887), 2nd April (1175)
Yes: 28th March (987)

CUN - yes
Yes: 27th March (1030)

DOH - yes
No: 3rd April (1164)
Yes: 16th May (1882), 23rd May, 31st May (2040)

DUB - yes
Yes: 26th March (908), 27th March (951), 27th March (964), 29th March (1028), early April (1213), 15 May (1894)

EDI - yes
Yes: 26th March (919),27th March (912), 4th April (1185)

EFL - yes
Yes : 7th Sept

FNC - no
No: 31st March (1134)

GLA - yes
Yes: 26th March (895), 28th March (1035), 2nd April (1122), 2nd April (1139)

GOT - mixed
Yes: 28th March (975)
No: 1st April (1136)

GVA - yes
Yes: 28th March, 31st March (1137), 2nd April (1135)

HKG - yes
Yes: 2nd April (1163)

INN - no at bus gates
No: 28th March *bus gate* (968)

IST - no
No: 5th April (1197)

JER - mixed
No: (1039)
Yes: 3rd April (1174)
No (X2) Sep 24 (2815)

JFK - yes
Yes: 31st March (1087)
Yes: 24th June (2260)

LAS - yes
Yes: 22nd April (1495)

LCY - yes
Yes: 27th March (916), 27th March (970), 2nd April (1171) 26th April

LGW - mostly yes
Yes: 26th March (905), 27th March (917), 28th March (965), 28th March (989), 28th March (1016), 28th March (1106), 31st March (1052), late March (1132)
No: 28th March (1166), 29th March (1010), 30th March (1042), early April (1182)

LHR - mostly yes
Yes: 26th March (883), 26th March (884), 27th March (913), 27th March (942),27th March (960), 28th March (1027), 29th March (1030), 29th March (1031), 30th March *bus gate* (1040),31st March (1074), 31st March (1082), 31st March (1082), 31st March *T3* (1136), 1st April (1107), 2nd April *T3* (1126), 2nd April *bus* (1139), 2nd April (1175), 4th April *T3* (1186), 4th April (1191), early April (1192), early April *T3* (1210), 4th April *bus* (1212), 6th April (1211), 6th April (1219), 8th April 2024 (1312), 18 May (1894), 22 Oct2024 (269)
No: 26th March (857), 26th March (861), 26th March (873), 26th March (895), 26th March (904), 27th March (959), 28th March *bus gate* (990), 29th March *T3* (1026), 30th March (1044), 30th March (1044), 31st March (1061), 1st April (1088), early April (1192), 12th April *T3* (1334), 24 April JFK,

LPA - no
No: 3rd April (1183)

MAD - no
No: 1st April (1086)

MAN - yes
Yes: 27th March (937), 27th March (952), 29th March (1032), 11th April (1315)

MLA - no
No: 29th March (1036)

MLE - no
No: 28th March *bus* (1170)

MUC - no
No: 26th March (892)
Yes: 17 April (949)
Yes: 22 Oct 2024 (949)

NCE - mixed
No: 24 April
Yes: 30th April

NCL - not really, but generally straight on board
Not really: 1st April (1088), early April (1192)
No, when waiting in gate area: 3rd April (1211)

ORD - yes
Yes: 28th March (999), 28th March (1000)

OSL - yes
Yes: 3rd April (1160)

OTP - no
No: early April (1167)
No: 14th Sept (2779)

POS - no
No: 2nd April (1184)

PRG - yes
Yes: 5th April (1198)

PSA - yes
Yes: 15th April

RTM - no
No: 5th April (1201)

RUH - yes
Yes: 27th March (939)

SOF - no
No: 14th April (1359)

SCL - yes
Yes: 4th Apil (1187)

SIN - mixed
No: 31st March (1073)
Yes: 6th April (1221)

SYD - mixed
No: 31st March (1049)
Yes: 7th April (1217)

TIA - NO
Note - As TIA is an "offline" airport, you don't get any group numbers displayed on your BP. Besides, its a short walk to the aircraft.

TFS - no
No: early April (1182)

VIE - no
No: 6th April (1200)

ZRH - mixed
Yes: 26th March (958),31st March (1060), 1st April (1105)
No: 26th March (963), 5th April (1211)

__PRESENT

Group 0 boarding for GGL

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Mar 26, 2024 | 2:58 am

#871

ThatT1Feeling

Join Date: Jul 2005

Location: London, ARN, HEL, ..... or MAN

Programs: BA GGL / GFL, Mucci Diamond!, HH Diamond, Radisson Premium, IHG Gold, Hertz Gold

Posts: 6,185

Quote:

Originally Posted by bisonrav

The BP was from Heathrow though, other way round

I suspect contract staff might do this better because of contractual service level agreements. But then again no evidence of that so far.

I expect MAN will do it better - maybe others will report back before me, otherwise I’ll report back tomorrow.

GGL Flyer and Tobias-UK like this.

Mar 26, 2024 | 2:59 am

#872

ba_cityflyer

Join Date: Dec 2009

Programs: BA Gold Guest List, Concorde Room Card, Hilton Diamond

Posts: 738

Quote:

Originally Posted by ThatT1Feeling

Edit. It seems they couldn’t do it.

It’s like the gate staff had never heard of it, never been trained, seemed surprised when they saw my BP as they were handing out yellow tags.

I’m on your flight! Row 1, red shirt if you see this in time :-)

Mar 26, 2024 | 3:11 am

#873

IThink

Join Date: Aug 2003

Programs: BAEC GGL, LTG & CCR; IC RA; Hilton D (free from BA)

Posts: 438

Another day 1 fail

BA1498 gate 16/17 to Glasgow. Another fail. Just called group 1. I said to the lady ‘no group 0’. She replied yes you are … and I said but you didn’t call them. She just said oh we forgot that this time. Incidentally about 20 or 30 checked bags from group 4 to 9 and the cabin crew were great at turning them back at the door to go and leave them where they were meant to.

Tobias-UK, crazy8534 and flarmip like this.

Mar 26, 2024 | 3:23 am

#874

crazy8534

Original Poster

Join Date: Jun 2013

Location: UK

Programs: BA GGL, BA Amex Prem, Amex Plat, Hilton Diamond, Mucci

Posts: 4,902

Arrrggghhhh!

Excuse me while I die of NOT surprise....!

Dear BA,
Please fly some of your staff to JFK and DFW and let them spend a day watching AA staff board CKs/AA Elites/Normal boarding Groups.
Copy them.

MaxFlyer, atcer28, beamac and 7 others like this.

Mar 26, 2024 | 3:29 am

#875

hsmall

Join Date: Aug 2007

Location: London, United Kingdom

Programs: BA Lifetime Gold;BA GGL; hhonors lifetime diamond; Marriott lt Gold; IH Plat Amb; Amex Centurion

Posts: 4,781

Quote:

Originally Posted by Welcome On Board

Group 0 will roll out across the entire network from 26th March.

[.....] .

I am off to DUB later today from LCY. The BP says group 1.

Mar 26, 2024 | 3:32 am

#876

crazy8534

Original Poster

Join Date: Jun 2013

Location: UK

Programs: BA GGL, BA Amex Prem, Amex Plat, Hilton Diamond, Mucci

Posts: 4,902

Quote:

Originally Posted by hsmall

I am off to DUB later today from LCY. The BP says group 1.

Oh dear. (not that it sounds like it would matter anyway!

)
Was it a very recently booked flight, by any chance?

Mar 26, 2024 | 3:46 am

#877

ThatT1Feeling

Join Date: Jul 2005

Location: London, ARN, HEL, ..... or MAN

Programs: BA GGL / GFL, Mucci Diamond!, HH Diamond, Radisson Premium, IHG Gold, Hertz Gold

Posts: 6,185

Quote:

Originally Posted by ba_cityflyer

I’m on your flight! Row 1, red shirt if you see this in time :-)

Didn’t see you! To be fair I was on Teams calls from the moment we landed and at least we got the classic Manchester welcome, exiting through the rear doors .. 😀

ba_cityflyer likes this.

Mar 26, 2024 | 4:11 am

#878

hsmall

Join Date: Aug 2007

Location: London, United Kingdom

Programs: BA Lifetime Gold;BA GGL; hhonors lifetime diamond; Marriott lt Gold; IH Plat Amb; Amex Centurion

Posts: 4,781

Quote:

Originally Posted by crazy8534

Oh dear. (not that it sounds like it would matter anyway!

)
Was it a very recently booked flight, by any chance?

About two weeks ago.

crazy8534 likes this.

Mar 26, 2024 | 4:27 am

#879

Wozza2404

Join Date: Mar 2012

Location: BHX

Programs: BA GGL CCR GfL, Hyatt Glob, HH Diamond, Cafe Nero Loyalty Card (7 Stamps)

Posts: 7,494

So all in all it looks like it has been an absolute BAlls Up.

I am SHOCKED.

ThatT1Feeling, Tobias-UK, crazy8534 and 2 others like this.

Mar 26, 2024 | 4:40 am

#880

enemigo

Join Date: Feb 2020

Location: Europe

Posts: 201

I know this has been said, but please make sure to email GGL and tell them about any problems. Equally, feedback to any of the HVC team in the CCR.

IThink, MaxFlyer, rjn21 and 7 others like this.

Mar 26, 2024 | 6:12 am

#881

Pocalypse

Join Date: Nov 2015

Programs: BA Gold

Posts: 169

Former GGL, now gold. Received group 0 on my BP today, no idea why. LHR-DFW.
Didn't matter in the end, as groups 0-1 were boarded together, even on a mostly full A380.

Mar 26, 2024 | 6:33 am

#882

OnslowSW7

Join Date: Apr 2015

Location: London (sometimes!)

Programs: BA GGL/CCR, United 1K, Avis Presidents Club, Hilton Diamond, IHG Gold Elite

Posts: 170

Interestingly, today I got group 0 on my BP for LHR-BHD and I’m an exGGL now Gold. Not sure why (this happened before when travelling to JFK). Awaiting to see if the boarding process for short haul has improved…

Mar 26, 2024 | 6:42 am

#883

OnslowSW7

Join Date: Apr 2015

Location: London (sometimes!)

Programs: BA GGL/CCR, United 1K, Avis Presidents Club, Hilton Diamond, IHG Gold Elite

Posts: 170

Update. Boarding worked very well at gate 18. Clearly called group 0 and 5 people came forward. Now in the holding area with 30+ children, people needing assistance and people checking luggage 😂

ThatT1Feeling, Tobias-UK, crazy8534 and 3 others like this.

Mar 26, 2024 | 7:18 am

#884

Frequent_Flyer1

Join Date: Feb 2003

Location: Austria (Vbg)

Programs: LX SEN, BA Gfl/GGL, IC Dia, HH Dia, Hyatt LT GLOB

Posts: 1,593

Muc, ba954

Perfectly implemented today for BA954 from LHR to MUC. Group 0 was called early, separately and was enforced. Was let through and then was asked to wait in the preboarding area before the escalator. Group 1 was held before the self-scanning gates.

Update: people whose bags were checked in beforehand were told to board with group 3.

Football Fan, CTV, ThatT1Feeling and 12 others like this.

Mar 26, 2024 | 7:58 am

#885

ThatT1Feeling

Join Date: Jul 2005

Location: London, ARN, HEL, ..... or MAN

Programs: BA GGL / GFL, Mucci Diamond!, HH Diamond, Radisson Premium, IHG Gold, Hertz Gold

Posts: 6,185

Quote:

Originally Posted by Frequent_Flyer1

That sounds perfect and what I would have expected.

In fact, unless anyone has received an email I haven't received, BA hasn't actually officially told us what the process should be and where Group 0 fits into the order for boarding, so much of this expectation and feedback is based on how AA and LX do it for CK and HON.

Indeed, BA's own GGL page has changed from saying Group 0 will be "first to board" to saying "one of the first to board", so it suggests that they may not know themselves how it should work. This may explain why it's playing out like it is.