I'm in. No tricks. Followed the instructions again, and it worked this time.

No problems here. They sent the temporary password within 15 seconds and I was back on. Not all of these problems are Hyatt related, as some may suggest. Good, proactive, response from Gold Passport.

The two password that they sent did not work, 3rd time it work. Has to be one of the most frustrating websites in the industry, Hyatt seems to have a lack of care in regards to their customer time and frustration. Really hurts your brand to have such a poor website.

I rag on the website like everyone else, but all the issues are things that I can work around. The fact remains that I choose to stay at Hyatts based on the quality of facilities and service of the hotels, not the quality of the website.

If the website issues weed out the thin-skinned, then to me, the reduced competition for rooms is worth more than a flawless web experience.

+1 - but website issues have long been a known issue - witness this sticky was requested by GP Concierge in 2010 - you would think that issues could be straightened out in 5 years.

Exactly Peter. It's not like they don't know how horrible their IT dept is. We know Hyatt reads FT and our small sampling should give them a clue just how bad it is.

Yet they continue to ignore it and roll out useless, and non-helpful website "upgrades."

Could not disagree more. In a rush to make or cancel a reservation? There is more than a 50% chance that the website will malfunction. When that happens the phone lines often involve a wait. If this means that the res cannot be canceled prior to the cancellation deadline, even if waiting to the last 60 seconds, then Hyatt is liable.

When you accept the T&C of Hyatt.com Hyatt.com also implicitly accepts the liability and their responsibility for 24-hr accessibility is legally binding.

There is no excuse for incompetence of this magnitude.

Well said. The website just put me back to blank (twice) trying to do this same thing.

That does sound like hyperbole. My experience is closer to 5% than 50. And how often is one really in a "rush" to cancel a reservation?

Not to excuse the very real issues with the website, but labelling them a dealbreaker is akin to condemning a breakfast with excellent omelets over some subpar orange juice...priorities that I just can't relate to.

And let's be fair and talk about the improvements as well: a cute little "number of nights" label on the calendar, and fares showing up as HUGE RED TEXT!

EDIT: Ooh, when you click the huge red text, a little window pops up showing all the additional fees you will have to pay!

Tried to book Chicago in early May online at Hyatt
Apparently the NFL has booked out a number of hotels
The whole site /thing just shuts down and turns white
Whatever happened to just no rooms available coming up sigh
Hyatt should just close the whole site and start over again
Its really an attractive lemon
That's the short story
Booked at Hilton

No hyperbole. Whenever I try to check a rate or sign in, there is about a 50% chance of failure on the first try. Whether it is "certificate invalid", "timed out", "we're expecting technical difficulties", etc.

A good portion of those are successful on the second try and most by the third. Maybe the 5% you refer to is a total failure to be able to do anything online, requiring a phone call or pm to Hyatt concierge.

I cancel at least 20 to 30 reservations a year due to weather, often at the last minute and just before I need to leave for the day, so yes, if it takes more than 10 minutes to cancel it is a significant inconvenience.

Minor improvements in visibility do not make up for serious failings in basic connectivity.

Need to make a reservation next month for OMA, but receiving this error each day I check for availability.

I often see that. Just back up and try again, it usually works on the second or third try (the electronic version of HUCA)

The www.hyatt.com top page is broken!