Hyatt.com/GP.com---Website Issues
Dec 4, 2015 | 5:41 pm
#1216
FlyerTalk Evangelist, Ambassador: World of Hyatt
Join Date: Jul 2001
Location: New Jersey
Programs: Hyatt Globalist, Fairmont Lifetime Plat, UA Silver, dirt elsewhere
Posts: 47,407
I've posted it before, but it's probably lost in the masses of posts...
Down for maintenance = it's broke and we're trying to fix it.
Most companies adivse users of downtime in advance, or do it on a weekend and overnight.
Down for maintenance = it's broke and we're trying to fix it.
Most companies adivse users of downtime in advance, or do it on a weekend and overnight.
Dec 4, 2015 | 6:12 pm
#1217
Join Date: Feb 2013
Programs: Hilton Diamond, Delta Gold
Posts: 5,924
Both the website and smartphone ap is down which is ridiculous, its not anywhere near late enough to do systemwide maintenance. Prime time for people to be traveling et al this time of the week/evening.
Dec 4, 2015 | 6:13 pm
#1218
Join Date: Sep 2005
Location: Columbia, SC
Programs: AA Plat, SPG/Marriot Gold, HHonors Diamond, Hyatt Expl
Posts: 2,363
Still down at 8:12pm EST.
Clearly this isn't scheduled maintenance time, something went awry.
Clearly this isn't scheduled maintenance time, something went awry.
Dec 4, 2015 | 6:33 pm
#1219
A FlyerTalk Posting Legend
Join Date: Jul 2000
Location: PHX and LIH
Programs: AA: 2 MM, HA, VS
Posts: 92,031
Dec 5, 2015 | 5:25 pm
#1220
Join Date: Jul 2013
Posts: 1,872
Hyatt mobile app is a total garbage! you can't book room there and the there are 1 star reviews only.
When you provide feedback, they respond like" send me the errors it gives"!
When you provide feedback, they respond like" send me the errors it gives"!
Dec 5, 2015 | 8:13 pm
#1221
FlyerTalk Evangelist
Join Date: May 2002
Location: Pittsburgh
Programs: MR LT Titanium, AA LT PLT, UA SLV, Avis PreferredPlus, HH Gold, Hertz PC, National Executive, etc.
Posts: 31,677
"Down for maintenance" after 10 minutes of uselessly trying to look for rooms.
I tried looking up properties when thinking about an SPG status match, and am now looking after it was approved. I've yet to get anything useful in two trips. something tells me I'm not going to be using my status much - first impressions are lasting, and this one is terrible.
I tried looking up properties when thinking about an SPG status match, and am now looking after it was approved. I've yet to get anything useful in two trips. something tells me I'm not going to be using my status much - first impressions are lasting, and this one is terrible.
Dec 5, 2015 | 10:29 pm
#1222
Join Date: Oct 2010
Programs: SPG Gold, Hyatt GP Platinum
Posts: 496
Not sure if this is considered a website issue, but I got an email that points were deducted from my account, even though I did not request for points redemption. When I logged into my account, there was no recent point activity... Error email?
Dec 6, 2015 | 8:30 am
#1223
Join Date: Feb 2013
Programs: Hilton Diamond, Delta Gold
Posts: 5,924
I got this email as well and when I logged in my account seemed fine, the points and activity were where they should be. Hope this is just an IT flub.
Dec 14, 2015 | 7:10 am
#1224
Join Date: Jul 2014
Posts: 35
The Hyatt website issues are massive right now. I am looking for availability in NYC. When you check off points options and also click the box for AAA, Promotional Award / Free Night comes up at most available NYC hotel including the Park Hyatt. Now put aside that none of these hotels are category 1-4, the bigger issue is that when you click on rate rules, it shows the AAA rate terms making it appear as if this is a AAA promotion for a free night. I'm terrible with technology (and have no idea how to insert an image) otherwise I'd attach the snapshot. Not sure this is directly related to the HP issues because you can view this without logging into your account.
Dec 14, 2015 | 1:44 pm
#1225
A FlyerTalk Posting Legend
Join Date: Jul 2000
Location: PHX and LIH
Programs: AA: 2 MM, HA, VS
Posts: 92,031
Still can't cancel reservations and can't make reservations unless I use a credit card other than the Hyatt Visa. With the latter, I continually get the message that I have an invalid credit card expiration date - which is not the case.
Dec 14, 2015 | 3:31 pm
#1226
Join Date: Jan 2010
Location: Helsinki & Austin
Programs: "But, I'm a GLOBALIST guest...."
Posts: 2,883
wrong thread
Last edited by austin_modern; Dec 14, 2015 at 3:32 pm Reason: wrong thread.
Dec 14, 2015 | 3:49 pm
#1227
Join Date: Jul 2013
Posts: 1,872
called the reservation toll free line to book3 nights stay in Nepal. The agent was like " Why Hyatt and why Hyatt in Kathmandu? I told her why are you even asking me this question, she responds, the reservation has to be for business or pleasure. I told her its the later but I ain't booking with you cos you are way out of the line. She says she asks that to all guests for stays at any Hyatt anywhere.
Dec 14, 2015 | 6:59 pm
#1228
FlyerTalk Evangelist
Join Date: Jul 2011
Programs: SEIBU PRINCE CLUB Platinum, Marriott Platinum
Posts: 21,780
called the reservation toll free line to book3 nights stay in Nepal. The agent was like " Why Hyatt and why Hyatt in Kathmandu? I told her why are you even asking me this question, she responds, the reservation has to be for business or pleasure. I told her its the later but I ain't booking with you cos you are way out of the line. She says she asks that to all guests for stays at any Hyatt anywhere.
Dec 14, 2015 | 7:29 pm
#1229
FlyerTalk Evangelist
Join Date: Mar 2013
Location: Parts Unknown
Posts: 11,321
called the reservation toll free line to book3 nights stay in Nepal. The agent was like " Why Hyatt and why Hyatt in Kathmandu? I told her why are you even asking me this question, she responds, the reservation has to be for business or pleasure. I told her its the later but I ain't booking with you cos you are way out of the line. She says she asks that to all guests for stays at any Hyatt anywhere.
Dec 14, 2015 | 8:11 pm
#1230
Join Date: Jul 2013
Posts: 1,872
I asked for her info during the call and she says she is Kerry. That's it and no ID or anything. Sound's like guy's name. I called the Guest Relation later and complained about her but the rep says there could be many in that name and without additional info, it is hard to know who or track who that was but said sorry. She said they can ask nicely if the reservation was for business or pleasure and it is actually to know if there will be conference and to see if there will be corporate rates discounts. But she told me the first agent was way out of the line with " Why the Hyatt? When asked why does it matter, responds back with " it has to be business or pleasure ONLY!
Last edited by Blueskyheaven; Dec 14, 2015 at 8:19 pm