Hyatt.com/GP.com---Website Issues
Jan 15, 2016 | 11:33 am
#1291
Join Date: Apr 2005
Programs: DL DM MM, Hyatt LT Globalist, SPG LT Gold, Marriott LT Gold, Hertz PC
Posts: 2,156
Only the Hyatt Daily Rate is showing up during searches- I cannot get the site to display AAA, Costco, or promotions. Anyone else having this issue?
Jan 15, 2016 | 11:26 pm
#1292
Join Date: Jul 2015
Posts: 28
Anyone know when Diamond Suite Upgrades are posted? I've been using upgrades to use up the ones I earned in '15 (expire Feb 29, 2016), but they haven't been going down. It could be a good thing, but I don't want to see on Mar 1 that they've been applying the ones that expire in 2017 instead. Is the website just wonky?
Jan 15, 2016 | 11:56 pm
#1293
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AA EXP; UA 1MM & PP; Marriott AMB; Hyatt Globalist; Hilton Diamond (Aspire)
Posts: 62,372
Jan 16, 2016 | 7:59 am
#1294
FlyerTalk Evangelist
Join Date: Mar 2013
Location: Parts Unknown
Posts: 11,321
Cancel and change password? That's a bit scary.
Jan 16, 2016 | 1:22 pm
#1295
Join Date: Dec 2008
Location: San Diego
Programs: Hyatt Diamond, US Air Gold
Posts: 123
Unable to book anything on website today. I get this
Unexpected Error
Unfortunately our booking system was unable to process your reservation request. Please try again.
If you have any questions about your reservation, please call 1-800-633-7313 in the United States and Canada. For international contact information, select the Hyatt Contact Numbers link.
I love staying at Hyatts and love the hotels, but the technical issues are really taking their toll. I just don't understand how a major hotel chain can have such a terrible website
Unexpected Error
Unfortunately our booking system was unable to process your reservation request. Please try again.
If you have any questions about your reservation, please call 1-800-633-7313 in the United States and Canada. For international contact information, select the Hyatt Contact Numbers link.
I love staying at Hyatts and love the hotels, but the technical issues are really taking their toll. I just don't understand how a major hotel chain can have such a terrible website
Jan 19, 2016 | 7:15 pm
#1296
Join Date: Feb 2003
Location: SFO or OAK
Programs: AA 1MM GLD, Hertz #1 Gold, bunch of other programs w/no status
Posts: 1,755
Has anyone else noticed missing transactions in your account? I have several upcoming points reservations where the points were already deducted yet the deductions aren't showing up anymore. One was for 100K pts and I certainly don't want to be charged that when I complete the stay, but I have no proof the points were already deducted.
My concern stems from the fact that this "double debit" had happened to me last year, but luckily I could review the transaction list to prove it. Hyatt did reverse one of the debits.
My concern stems from the fact that this "double debit" had happened to me last year, but luckily I could review the transaction list to prove it. Hyatt did reverse one of the debits.
"I would like to inform you that you will be able to view only year till date details of your Hyatt Gold Passport account online".
I emailed back and told them this doesn't make sense as I can plainly see last year's transactions on my account, just not all of them. They replied with the same answer. I am dumbfounded.
Jan 19, 2016 | 10:12 pm
#1297
Join Date: Aug 2011
Programs: Marriott Bonvoy Titanium
Posts: 621
When I try to login, it says gold passport systems undergoing maintenance.
Jan 19, 2016 | 10:39 pm
#1298
Join Date: Dec 2012
Location: YVR, HNL
Programs: AS MVPG, UA peon, BA Bronze, Marriott Plat, HH Diamond, Fairmont Plat (RIP)
Posts: 8,447
Jan 22, 2016 | 10:26 pm
#1299
Suspended
Join Date: May 2013
Location: NYC
Programs: DL Diamond, AAdvantage EXP, Hyatt Explorist, HHonors Diamond, Avis First
Posts: 7,344
Hyatt is working my LAST nerve these days.....I'm stuck at the crappy Rosemont, IL property and there is no in-room dining menu....room service tells me to look it up on the TV which there is no room service menu.....call downstairs and told they will send a menu up....which never comes. I go downstairs and am told the chef is gone and no options......? This place is the worst.....then I go to Hyatt.com to let them know and even the website is down......it's like the AA of hotel chains now.
Jan 23, 2016 | 12:20 am
#1300
FlyerTalk Evangelist
Join Date: Mar 2013
Location: Parts Unknown
Posts: 11,321
Jan 27, 2016 | 12:01 am
#1301
FlyerTalk Evangelist
Join Date: Mar 2013
Location: Parts Unknown
Posts: 11,321
Just booked SPG because GP was down for maintenance again.
Jan 28, 2016 | 10:41 pm
#1302
Join Date: Jan 2011
Location: HKG/YVR
Programs: MPO, Aeroplan, SPG
Posts: 183
Not sure if classified as a website issue or IT issue:
I sent an email to hyatt inquiring about my Diamond kit with card and 2x lounge passes. I sent one email and have received 6 different confirmation emails stating thank you for my email and they will reply to me shortly. I've received 3 emails stating they will look into my account and tier status.
All since Jan 6th and from one simple email.
I sent an email to hyatt inquiring about my Diamond kit with card and 2x lounge passes. I sent one email and have received 6 different confirmation emails stating thank you for my email and they will reply to me shortly. I've received 3 emails stating they will look into my account and tier status.
All since Jan 6th and from one simple email.
Jan 29, 2016 | 2:25 pm
#1303
Join Date: Jul 1999
Location: Sacramento, CA
Programs: AA Exec Plat, Hyatt,Marriott,BA,AS
Posts: 4,535
Not sure if classified as a website issue or IT issue:
I sent an email to hyatt inquiring about my Diamond kit with card and 2x lounge passes. I sent one email and have received 6 different confirmation emails stating thank you for my email and they will reply to me shortly. I've received 3 emails stating they will look into my account and tier status.
All since Jan 6th and from one simple email.
I sent an email to hyatt inquiring about my Diamond kit with card and 2x lounge passes. I sent one email and have received 6 different confirmation emails stating thank you for my email and they will reply to me shortly. I've received 3 emails stating they will look into my account and tier status.
All since Jan 6th and from one simple email.
Jan 30, 2016 | 6:21 am
#1304
Join Date: Jan 2011
Location: HKG/YVR
Programs: MPO, Aeroplan, SPG
Posts: 183
What's going on? Three replies (out of the total of five) of the same automated response from the ONE email I sent enquiring about the Diamond Kit on January 20th. Crazy!
Thank you for your message!
We received your e-mail message on 1/21/16 09:15:46 AM PST. Our staff will respond to your e-mail inquiry as soon as possible.
If immediate assistance is needed, or if you are attempting to cancel or amend a reservation with an arrival date of within the next 5 days, please contact us via telephone.
From within the US and Canada, please call 1-888-591-1234. If you are located outside the US, please view our list of International numbers at:
http://www.hyatt.com/hyatt/customer-service/index.jsp
On behalf of Hyatt, we truly appreciate having the opportunity to serve you.
We respect your privacy and will only use your information in accordance with our Global Privacy Policy for Guests available at privacy.Hyatt.com. If you have questions or comments regarding this email, please contact us at [email protected]
--------------------------------------
Thank you for your message!
We received your e-mail message on 1/28/16 07:57:18 PM PST. Our staff will respond to your e-mail inquiry as soon as possible.
If immediate assistance is needed, or if you are attempting to cancel or amend a reservation with an arrival date of within the next 5 days, please contact us via telephone.
From within the US and Canada, please call 1-888-591-1234. If you are located outside the US, please view our list of International numbers at:
http://www.hyatt.com/hyatt/customer-service/index.jsp
On behalf of Hyatt, we truly appreciate having the opportunity to serve you.
We respect your privacy and will only use your information in accordance with our Global Privacy Policy for Guests available at privacy.Hyatt.com. If you have questions or comments regarding this email, please contact us at [email protected]
-----------------------
Thank you for your message!
We received your e-mail message on 1/30/16 02:00:13 AM PST. Our staff will respond to your e-mail inquiry as soon as possible.
If immediate assistance is needed, or if you are attempting to cancel or amend a reservation with an arrival date of within the next 5 days, please contact us via telephone.
From within the US and Canada, please call 1-888-591-1234. If you are located outside the US, please view our list of International numbers at:
http://www.hyatt.com/hyatt/customer-service/index.jsp
On behalf of Hyatt, we truly appreciate having the opportunity to serve you.
We respect your privacy and will only use your information in accordance with our Global Privacy Policy for Guests available at privacy.Hyatt.com. If you have questions or comments regarding this email, please contact us at [email protected]
We received your e-mail message on 1/21/16 09:15:46 AM PST. Our staff will respond to your e-mail inquiry as soon as possible.
If immediate assistance is needed, or if you are attempting to cancel or amend a reservation with an arrival date of within the next 5 days, please contact us via telephone.
From within the US and Canada, please call 1-888-591-1234. If you are located outside the US, please view our list of International numbers at:
http://www.hyatt.com/hyatt/customer-service/index.jsp
On behalf of Hyatt, we truly appreciate having the opportunity to serve you.
We respect your privacy and will only use your information in accordance with our Global Privacy Policy for Guests available at privacy.Hyatt.com. If you have questions or comments regarding this email, please contact us at [email protected]
--------------------------------------
Thank you for your message!
We received your e-mail message on 1/28/16 07:57:18 PM PST. Our staff will respond to your e-mail inquiry as soon as possible.
If immediate assistance is needed, or if you are attempting to cancel or amend a reservation with an arrival date of within the next 5 days, please contact us via telephone.
From within the US and Canada, please call 1-888-591-1234. If you are located outside the US, please view our list of International numbers at:
http://www.hyatt.com/hyatt/customer-service/index.jsp
On behalf of Hyatt, we truly appreciate having the opportunity to serve you.
We respect your privacy and will only use your information in accordance with our Global Privacy Policy for Guests available at privacy.Hyatt.com. If you have questions or comments regarding this email, please contact us at [email protected]
-----------------------
Thank you for your message!
We received your e-mail message on 1/30/16 02:00:13 AM PST. Our staff will respond to your e-mail inquiry as soon as possible.
If immediate assistance is needed, or if you are attempting to cancel or amend a reservation with an arrival date of within the next 5 days, please contact us via telephone.
From within the US and Canada, please call 1-888-591-1234. If you are located outside the US, please view our list of International numbers at:
http://www.hyatt.com/hyatt/customer-service/index.jsp
On behalf of Hyatt, we truly appreciate having the opportunity to serve you.
We respect your privacy and will only use your information in accordance with our Global Privacy Policy for Guests available at privacy.Hyatt.com. If you have questions or comments regarding this email, please contact us at [email protected]
Feb 2, 2016 | 2:29 pm
#1305
Join Date: Jan 2014
Location: NJ
Programs: United Silver, Hyatt, Marriott Gold, HHonors Gold, Amex Plat, Global Entry
Posts: 751
Is hyatt.com down?
I get this on Mozilla:
Internal Server Error - Read
The server encountered an internal error or misconfiguration and was unable to complete your request.
and this on IE:
The website cannot display the page
HTTP 500
Most likely causes:
•The website is under maintenance.
•The website has a programming error.
What you can try:
I get this on Mozilla:
Internal Server Error - Read
The server encountered an internal error or misconfiguration and was unable to complete your request.
and this on IE:
The website cannot display the page
HTTP 500
Most likely causes:
•The website is under maintenance.
•The website has a programming error.
What you can try: