Hyatt.com/GP.com---Website Issues
Dec 14, 2015 | 8:22 pm
#1231
FlyerTalk Evangelist
Join Date: Mar 2013
Location: Parts Unknown
Posts: 11,321
I asked for her info during the call and she says she is Kerry. That's it and no ID or anything. Sound's like guy's name. I called the Guest Relation later and complained about her but the rep says there could be many in that name and without additional info, it is hard to know who or track who that was but said sorry. She said they can ask nicely if the reservation was for business or pleasure and it is actually to know if there will be conference and to see if there will be corporate rates discounts. But she told me the first agent was way out of the line with " Why the Hyatt? When asked why does it matter, responds back with " it has to be business or pleasure ONLY!
Dec 15, 2015 | 12:27 am
#1232
FlyerTalk Evangelist
Join Date: Jul 2011
Programs: SEIBU PRINCE CLUB Platinum, Marriott Platinum
Posts: 21,780
I asked for her info during the call and she says she is Kerry. That's it and no ID or anything. Sound's like guy's name. I called the Guest Relation later and complained about her but the rep says there could be many in that name and without additional info, it is hard to know who or track who that was but said sorry. She said they can ask nicely if the reservation was for business or pleasure and it is actually to know if there will be conference and to see if there will be corporate rates discounts. But she told me the first agent was way out of the line with " Why the Hyatt? When asked why does it matter, responds back with " it has to be business or pleasure ONLY!
Dec 20, 2015 | 12:26 am
#1233
Join Date: May 2007
Location: Zurich
Programs: BA GfL, TK*G EL, KL P ELPL, HH DfL, Bonvoy PfL, ex AB P, ex LH/LX Sen, ex BA GGL
Posts: 1,703
The 15-18 December message has gone now ... but is replaced by a generic "system mainenance" message ... not good
Dec 20, 2015 | 11:30 am
#1235
Join Date: Jul 1999
Location: Sacramento, CA
Programs: AA Exec Plat, Hyatt,Marriott,BA,AS
Posts: 4,535
I've had no problem accessing my account twice this morning.
Dec 20, 2015 | 2:46 pm
#1236
FlyerTalk Evangelist
Join Date: Jul 2011
Programs: SEIBU PRINCE CLUB Platinum, Marriott Platinum
Posts: 21,780
Dec 20, 2015 | 8:27 pm
#1237
Join Date: Jan 2014
Programs: Amtrak Guest Rewards (SE), Virgin America Elevate, Hyatt Gold Passport (Platinum), VIA Preference
Posts: 3,642
I got this, too. HIGHLY annoying since I was looking to use a free night (one of the CC ones) next week. Ok, taking the system down was a mild pain...but now we're looking at a full week of the system being inaccessible right at Christmas time. No disrespect, but this is really no bueno.
Dec 20, 2015 | 10:11 pm
#1238
Join Date: Jul 1999
Location: Sacramento, CA
Programs: AA Exec Plat, Hyatt,Marriott,BA,AS
Posts: 4,535
Indeed it's not right, but others were complaining that they couldn't access the GP site at all, so that was what I was responding to. The site shows my correct number of nights which ensures Diamond again for 2016, so not to worry.
Dec 21, 2015 | 1:07 am
#1239
FlyerTalk Evangelist
Join Date: Mar 2013
Location: Parts Unknown
Posts: 11,321
Sane old, same old.
An unexpected error has occurred while attempting to process your request. Please try again later. For assistance, please contact Hyatt Gold Passport Customer Service at 1-800-30-HYATT or your nearest Worldwide Reservation Center.
Dec 21, 2015 | 5:35 pm
#1240
Join Date: Jul 2013
Location: Washington DC and Denver CO
Programs: UA 1K, Bonvoy Titanium/LT Plat->Hyatt
Posts: 382
Seems like they botched this fix, whatever it was..
Dec 21, 2015 | 6:28 pm
#1241
Join Date: Jul 1999
Location: Sacramento, CA
Programs: AA Exec Plat, Hyatt,Marriott,BA,AS
Posts: 4,535
Well, mine doesn't - I'm missing two stays that happened during the "outage", which is exactly how far short of diamond I am counting a stay I have next week. I called in and they told me NO new activity would be posted until 12/28, including activity up until 12/28. Which of course makes me nervous about my renewal.
Seems like they botched this fix, whatever it was..
Seems like they botched this fix, whatever it was..
Dec 21, 2015 | 6:35 pm
#1242
FlyerTalk Evangelist
Join Date: Jul 2011
Programs: SEIBU PRINCE CLUB Platinum, Marriott Platinum
Posts: 21,780
Dec 21, 2015 | 7:04 pm
#1243
Join Date: Jul 1999
Location: Sacramento, CA
Programs: AA Exec Plat, Hyatt,Marriott,BA,AS
Posts: 4,535
Dec 21, 2015 | 7:52 pm
#1244
Suspended
Join Date: Aug 2014
Posts: 20
Hyatt diamond here...still getting an error.
An unexpected error has occurred while attempting to process your request. Please try again later. For assistance, please contact Hyatt Gold Passport Customer Service at 1-800-30-HYATT or your nearest Worldwide Reservation Center.
An unexpected error has occurred while attempting to process your request. Please try again later. For assistance, please contact Hyatt Gold Passport Customer Service at 1-800-30-HYATT or your nearest Worldwide Reservation Center.
Dec 22, 2015 | 3:44 am
#1245
Join Date: Sep 2009
Location: Europe
Posts: 2,632
I can't access Hyatt.com - at all.