Hyatt.com/GP.com---Website Issues
May 11, 2015 | 11:58 pm
#1081
FlyerTalk Evangelist
Join Date: Nov 2009
Location: Northeast Kansas | Colorado Native
Programs: Amex Gold/Plat, UA *G, Hyatt Globalist, IHG Plat Marriott LT Gold, NEXUS, TSA Disparager Unobtanium
Posts: 22,651
The www.hyatt.com top page is broken!
May 12, 2015 | 7:17 am
#1082
Moderator: LGBTQ+ Travel & Hyatt Gold Passport
Join Date: Jan 2000
Location: CVG
Posts: 15,301
Keep getting the message "too much traffic" when checking to make a reservation a few minutes ago.
May 13, 2015 | 7:53 am
#1083
FlyerTalk Evangelist
Join Date: Mar 2013
Location: Parts Unknown
Posts: 11,321
Internal Server Error - Write
The server encountered an internal error or misconfiguration and was unable to complete your request.
Reference #4.9d2b5dcc.1431525076.7420038
The server encountered an internal error or misconfiguration and was unable to complete your request.
Reference #4.9d2b5dcc.1431525076.7420038
May 13, 2015 | 9:17 pm
#1084
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AA EXP; UA 1MM & PP; Marriott AMB; Hyatt Globalist; Hilton Diamond (Aspire)
Posts: 62,368
I'm trying to book Grand Hyatt SF and website is completely dysfunctional. Error message or the endless search loop.
Same thing happened last week (same property) so I called. This time I'll probably just book somewhere else.
Same thing happened last week (same property) so I called. This time I'll probably just book somewhere else.
May 14, 2015 | 9:47 am
#1085
Join Date: Apr 2013
Posts: 352
Why do the bills that you view from the website have a JSP extension? Any way to convert this to PDF?
May 16, 2015 | 11:40 pm
#1086
FlyerTalk Evangelist
Join Date: Jul 2011
Programs: SEIBU PRINCE CLUB Platinum, Marriott Platinum
Posts: 21,780
The Hyatt Gold Passport system is undergoing maintenance at this time.
Learn More
Usually they don't bother saying anything. Big changess afoot?
Learn More
Usually they don't bother saying anything. Big changess afoot?
May 17, 2015 | 10:41 am
#1087
FlyerTalk Evangelist
Join Date: Mar 2013
Location: Parts Unknown
Posts: 11,321
Maybe they finally got around to finding all the Hyatt Gremlins.
May 17, 2015 | 10:51 am
#1088
Join Date: Jul 2002
Location: coastal Croatia
Programs: BAEC Gold, M&M FQTV
Posts: 2,323
trying to look for an award and it short circuits the website. Everything goes gray and it won't let me see anything. very problematic--had to come here to discover that apparently the site is undergoing some maintenance issues.
May 19, 2015 | 8:24 pm
#1089
FlyerTalk Evangelist
Join Date: Mar 2013
Location: Parts Unknown
Posts: 11,321
SIGN-IN
An unexpected error has occurred while attempting to process your request. Please try again later. For assistance, please contact Hyatt Gold Passport Customer Service at 1-800-30-HYATT or your nearest Worldwide Reservation Center.
An unexpected error has occurred while attempting to process your request. Please try again later. For assistance, please contact Hyatt Gold Passport Customer Service at 1-800-30-HYATT or your nearest Worldwide Reservation Center.
May 19, 2015 | 9:33 pm
#1090
Join Date: Dec 2004
Location: BOS<>NYC<>BKK
Programs: UA 4.6MM LT-GS; AA1MM; Amtrak SE; MAR LT TITAN; PC Plat; HIL DIA; DL GLD, HYA GLOB
Posts: 4,924
May 19, 2015 | 9:43 pm
#1091
Join Date: Jul 2012
Location: San Francisco, CA
Programs: Jose Cuervo Gold, Bud Light Platinum, Schwab 401K, VW Bug 2MM
Posts: 1,147
May 19, 2015 | 9:57 pm
#1092
FlyerTalk Evangelist
Join Date: Mar 2013
Location: Parts Unknown
Posts: 11,321
Still not working for me. 2 hours later.
May 20, 2015 | 8:39 am
#1093
A FlyerTalk Posting Legend
Join Date: Jul 2002
Location: MCI
Programs: AA Gold 1MM, AS MVP, UA Silver, WN A-List, Marriott LT Titanium, HH Diamond
Posts: 53,012
I just completed four reservations on the website, and all four eventually generated confirmation numbers, confirmation emails, and correctly debited certificates and points from my account, but there were error messages all along the way.
I got done what I needed to get done...eventually...but it's clear that this website has major, major problems that most other top-tier travel brands aren't having in fifteen years into the 21st century.
Some of the error messages looked like things I would have generated myself when I was horsing around with web design in the late 90's.
Oh, and whenever I get an email from Hyatt with a link to log into my account, I always get the "forbidden" message. I always have to type in the Goldpassport.com URL into my browser. Not a huge deal, but still...it's amateur hour. Not a professional look.
I got done what I needed to get done...eventually...but it's clear that this website has major, major problems that most other top-tier travel brands aren't having in fifteen years into the 21st century.
Some of the error messages looked like things I would have generated myself when I was horsing around with web design in the late 90's.
Oh, and whenever I get an email from Hyatt with a link to log into my account, I always get the "forbidden" message. I always have to type in the Goldpassport.com URL into my browser. Not a huge deal, but still...it's amateur hour. Not a professional look.
May 20, 2015 | 12:48 pm
#1094
Join Date: Feb 2003
Location: USA & UK -- AA EXP 3.5MM, Hyatt Diamond, SPG Plat, Avis President's Club
Posts: 6,411
I know of at least one professional IT consultant who recently offered to go to Chicago and fix the problems for 'em. But they probably don't think I'm serious about it. 
I just completed four reservations on the website, and all four eventually generated confirmation numbers, confirmation emails, and correctly debited certificates and points from my account, but there were error messages all along the way.
I got done what I needed to get done...eventually...but it's clear that this website has major, major problems that most other top-tier travel brands aren't having in fifteen years into the 21st century.
Some of the error messages looked like things I would have generated myself when I was horsing around with web design in the late 90's.
Oh, and whenever I get an email from Hyatt with a link to log into my account, I always get the "forbidden" message. I always have to type in the Goldpassport.com URL into my browser. Not a huge deal, but still...it's amateur hour. Not a professional look.
I got done what I needed to get done...eventually...but it's clear that this website has major, major problems that most other top-tier travel brands aren't having in fifteen years into the 21st century.
Some of the error messages looked like things I would have generated myself when I was horsing around with web design in the late 90's.
Oh, and whenever I get an email from Hyatt with a link to log into my account, I always get the "forbidden" message. I always have to type in the Goldpassport.com URL into my browser. Not a huge deal, but still...it's amateur hour. Not a professional look.
May 21, 2015 | 12:03 am
#1095
Join Date: Jan 2012
Location: Osaka
Programs: Hyatt Explorist, Hilton Gold, UA
Posts: 3,203
Down again. No access to GP account. Not capable of checking rates or making reservations.
It almost seems like something is wrong at least half the time.
And the RoomKey popups are incredibly aggravating. In Safari they popup in the background and after checking a few dates and a number of different properties I have a dozen or so RoomKey windows to close. In Firefox they popup and block the Hyatt site and I have to close it each time in order to see the Hyatt site
Sometimes it almost feels that Hyatt is trying to tell me to take my business elsewhere. Not that I'm actually tempted to do that, but it is quite frustrating.
It almost seems like something is wrong at least half the time.
And the RoomKey popups are incredibly aggravating. In Safari they popup in the background and after checking a few dates and a number of different properties I have a dozen or so RoomKey windows to close. In Firefox they popup and block the Hyatt site and I have to close it each time in order to see the Hyatt site
Sometimes it almost feels that Hyatt is trying to tell me to take my business elsewhere. Not that I'm actually tempted to do that, but it is quite frustrating.