Hyatt.com/GP.com---Website Issues
Jun 17, 2015 | 2:19 am
#1126
FlyerTalk Evangelist
Join Date: Mar 2013
Location: Parts Unknown
Posts: 11,321
Unexpected Error
Unfortunately our booking system was unable to process your reservation request. Please try again.
If you have any questions about your reservation, please call 1-800-633-7313 in the United States and Canada. For international contact information, select the Hyatt Contact Numbers link.
HYATT CONTACT NUMBERS
For more information on Hyatt Hotels and Resorts, please visit Hyatt.com.
Unfortunately our booking system was unable to process your reservation request. Please try again.
If you have any questions about your reservation, please call 1-800-633-7313 in the United States and Canada. For international contact information, select the Hyatt Contact Numbers link.
HYATT CONTACT NUMBERS
For more information on Hyatt Hotels and Resorts, please visit Hyatt.com.
Jun 22, 2015 | 9:14 pm
#1127
Original Poster
No longer used by Hyatt; use World of Hyatt Concierge
Join Date: Jul 1999
Posts: 1,628
Hello Flyertalkers!
In response to the issue reported by Coathanger and m0hamed, our mobile team has identified and fixed the problem that is causing the Hyatt app to display blank text on the home page. The latest app version introduced an issue where the app does not handle some cases correctly when the device is not set to one of Hyatts supported languages. This scenario includes when the device is set to variations of English, such as English (UK).
A fix is being submitted to the App Store, however, this is subject to Apple approval, and generally takes 1-2 weeks. In the interim, you may bypass this issue by setting your device to English or, you may always book/view reservations using our mobile website.
Thanks for bringing this issue to our attention.
In response to the issue reported by Coathanger and m0hamed, our mobile team has identified and fixed the problem that is causing the Hyatt app to display blank text on the home page. The latest app version introduced an issue where the app does not handle some cases correctly when the device is not set to one of Hyatts supported languages. This scenario includes when the device is set to variations of English, such as English (UK).
A fix is being submitted to the App Store, however, this is subject to Apple approval, and generally takes 1-2 weeks. In the interim, you may bypass this issue by setting your device to English or, you may always book/view reservations using our mobile website.
Thanks for bringing this issue to our attention.
Jun 22, 2015 | 9:39 pm
#1128
Join Date: Aug 2009
Location: SYD
Programs: QF WP (OWE), VA PLAT, EY GLD, SPG PLAT, Hyatt DIA, Hilton DIA, Hertz PC
Posts: 8,664
Hello Flyertalkers!
In response to the issue reported by Coathanger and m0hamed, our mobile team has identified and fixed the problem that is causing the Hyatt app to display blank text on the home page. The latest app version introduced an issue where the app does not handle some cases correctly when the device is not set to one of Hyatts supported languages. This scenario includes when the device is set to variations of English, such as English (UK).
A fix is being submitted to the App Store, however, this is subject to Apple approval, and generally takes 1-2 weeks. In the interim, you may bypass this issue by setting your device to English or, you may always book/view reservations using our mobile website.
Thanks for bringing this issue to our attention.
In response to the issue reported by Coathanger and m0hamed, our mobile team has identified and fixed the problem that is causing the Hyatt app to display blank text on the home page. The latest app version introduced an issue where the app does not handle some cases correctly when the device is not set to one of Hyatts supported languages. This scenario includes when the device is set to variations of English, such as English (UK).
A fix is being submitted to the App Store, however, this is subject to Apple approval, and generally takes 1-2 weeks. In the interim, you may bypass this issue by setting your device to English or, you may always book/view reservations using our mobile website.
Thanks for bringing this issue to our attention.
Jun 23, 2015 | 9:51 am
#1129
FlyerTalk Evangelist
Join Date: Mar 2013
Location: Parts Unknown
Posts: 11,321
Hello Flyertalkers!
In response to the issue reported by Coathanger and m0hamed, our mobile team has identified and fixed the problem that is causing the Hyatt app to display blank text on the home page. The latest app version introduced an issue where the app does not handle some cases correctly when the device is not set to one of Hyatts supported languages. This scenario includes when the device is set to variations of English, such as English (UK).
A fix is being submitted to the App Store, however, this is subject to Apple approval, and generally takes 1-2 weeks. In the interim, you may bypass this issue by setting your device to English or, you may always book/view reservations using our mobile website.
Thanks for bringing this issue to our attention.
In response to the issue reported by Coathanger and m0hamed, our mobile team has identified and fixed the problem that is causing the Hyatt app to display blank text on the home page. The latest app version introduced an issue where the app does not handle some cases correctly when the device is not set to one of Hyatts supported languages. This scenario includes when the device is set to variations of English, such as English (UK).
A fix is being submitted to the App Store, however, this is subject to Apple approval, and generally takes 1-2 weeks. In the interim, you may bypass this issue by setting your device to English or, you may always book/view reservations using our mobile website.
Thanks for bringing this issue to our attention.
Jul 8, 2015 | 10:29 am
#1130
Join Date: Dec 2001
Location: SPG Lifetime Plat, Hyatt Diamond, Hilton Gold:AA Plat, Now retired but previous NWA PLAT 2 Million +, United 1K plus etc etc
Posts: 541
To: Whoever runs the Hyatt IT Department please take note. This is how you do a network outage instead of just always taking your network down with no advance notice and no timeframe for when it will be up again.
Guess you never thought of this, well now you know!
From Flyertalk...announced days in advance..at the top of the page for everyone to see.
Notices
OUTAGE ALERT: FlyerTalk will be down for maintenance for up to 15 minutes beginning at 9am PT on Thursday July 9. Please plan your site use accordingly, and thank you for your understanding.
Guess you never thought of this, well now you know!
From Flyertalk...announced days in advance..at the top of the page for everyone to see.
Notices
OUTAGE ALERT: FlyerTalk will be down for maintenance for up to 15 minutes beginning at 9am PT on Thursday July 9. Please plan your site use accordingly, and thank you for your understanding.
Jul 10, 2015 | 9:23 pm
#1131
Join Date: Mar 2012
Posts: 1,001
Not sure if anyone else encountered this. My wife received two options for the latest summer promo. One for 10 nights 20k points and another for 20 nights 50k. I am 100% certain that I registered her for the 20 nights promo back in June but received an email today reminding her to stay 10 nights for 20k points. A subsequent call to Hyatt confirmed that she somehow was registered for the 10 nights promo. Could this be an IT glitch? Again, I was the one that registered her and am 100% sure that I choose the 20 nights option.
Jul 15, 2015 | 11:46 am
#1132
FlyerTalk Evangelist
Join Date: Aug 2008
Location: LAX
Programs: AA-PLT Pro 1.95 MM, Hyatt-Explorer, Marriott-Gold, Super 8--Formica
Posts: 17,399
Today's glitch: I was booking a room, and selected the rate for the third tab from the left. I selected the room type, and it defaulted back to the rate that was the first tab from the left. I am glad I noticed that, as the rate I ended up with was higher than the one I wanted.
I booked via telephone and showed the telephone agent the problem -- he had the same issue. This is probably something to watch when given the choice of multiple rate types.
I booked via telephone and showed the telephone agent the problem -- he had the same issue. This is probably something to watch when given the choice of multiple rate types.
Jul 16, 2015 | 4:04 am
#1133
FlyerTalk Evangelist
Join Date: Mar 2013
Location: Parts Unknown
Posts: 11,321
To: Whoever runs the Hyatt IT Department please take note. This is how you do a network outage instead of just always taking your network down with no advance notice and no timeframe for when it will be up again.
Guess you never thought of this, well now you know!
From Flyertalk...announced days in advance..at the top of the page for everyone to see.
Notices
OUTAGE ALERT: FlyerTalk will be down for maintenance for up to 15 minutes beginning at 9am PT on Thursday July 9. Please plan your site use accordingly, and thank you for your understanding.
Guess you never thought of this, well now you know!
From Flyertalk...announced days in advance..at the top of the page for everyone to see.
Notices
OUTAGE ALERT: FlyerTalk will be down for maintenance for up to 15 minutes beginning at 9am PT on Thursday July 9. Please plan your site use accordingly, and thank you for your understanding.
Jul 18, 2015 | 8:46 am
#1134
Join Date: Feb 2003
Location: USA & UK -- AA EXP 3.5MM, Hyatt Diamond, SPG Plat, Avis President's Club
Posts: 6,411
Is anyone else missing some data in "Account Details"? The screen shows no activity at all between June 11 and June 24, inclusive, yet in fact I was on the road (and staying at Hyatts) almost constantly during that time. Is some of your history also absent?
Edited to add: temporary phenomenon ... all is well in Points-Land.
Edited to add: temporary phenomenon ... all is well in Points-Land.
Last edited by CloudCoder; Jul 18, 2015 at 2:18 pm Reason: Updated to show that all points are accounted for
Jul 18, 2015 | 8:48 am
#1135
Join Date: Jul 1999
Location: Sacramento, CA
Programs: AA Exec Plat, Hyatt,Marriott,BA,AS
Posts: 4,535
No- everything looks fine- just checked.
Jul 18, 2015 | 12:50 pm
#1136
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Intermountain West
Programs: Too many to list
Posts: 12,745
big problem for me
Help! For a number of days I've been having an issue with choosing a hotel on Hyatt.com. I search FLL, for example, and I get a number of hotels to pick from. But when I click on the "Select" button nothing happens. Same when I click on "map" or "Hotel features...". My pointer does turn into a hand, like it should, but nothing happens. But when I click on "View photos" they do appear. None of the other clickable links work though. This happens in Firefox and Chrome. But, it doesn't happen with any other hotel or airline sites. 
Jul 18, 2015 | 2:56 pm
#1137
Join Date: Jul 1999
Location: Sacramento, CA
Programs: AA Exec Plat, Hyatt,Marriott,BA,AS
Posts: 4,535
Help! For a number of days I've been having an issue with choosing a hotel on Hyatt.com. I search FLL, for example, and I get a number of hotels to pick from. But when I click on the "Select" button nothing happens. Same when I click on "map" or "Hotel features...". My pointer does turn into a hand, like it should, but nothing happens. But when I click on "View photos" they do appear. None of the other clickable links work though. This happens in Firefox and Chrome. But, it doesn't happen with any other hotel or airline sites.
Jul 18, 2015 | 6:07 pm
#1138
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Intermountain West
Programs: Too many to list
Posts: 12,745
[Edit: "Clickable" problem now gone. All is right with the world.]
Last edited by philemer; Jul 18, 2015 at 6:19 pm
Jul 18, 2015 | 6:19 pm
#1139
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AA EXP; UA 1MM & PP; Marriott AMB; Hyatt Globalist; Hilton Diamond (Aspire)
Posts: 62,343
Help! For a number of days I've been having an issue with choosing a hotel on Hyatt.com. I search FLL, for example, and I get a number of hotels to pick from. But when I click on the "Select" button nothing happens. Same when I click on "map" or "Hotel features...". My pointer does turn into a hand, like it should, but nothing happens. But when I click on "View photos" they do appear. None of the other clickable links work though. This happens in Firefox and Chrome. But, it doesn't happen with any other hotel or airline sites.
This seems to be related to the dreaded "Room key" pop-up. Apparently Hyatt would rather sell hits to Room key than actually allow its customers to book rooms on their website
Last edited by Kacee; Jul 18, 2015 at 6:25 pm
Jul 22, 2015 | 7:11 am
#1140
FlyerTalk Evangelist
Join Date: Mar 2013
Location: Parts Unknown
Posts: 11,321
SESSION TIMEOUT
Too much time has passed since your last selection and your session has timed out. To continue booking a room, please restart the reservation process by selecting the MAKE A RESERVATION link. If you entered from a special offer, please click the HYATT SPECIAL OFFERS link.
Too much time has passed since your last selection and your session has timed out. To continue booking a room, please restart the reservation process by selecting the MAKE A RESERVATION link. If you entered from a special offer, please click the HYATT SPECIAL OFFERS link.