Hyatt.com/GP.com---Website Issues
Jun 1, 2015 | 10:53 am
#1111
Join Date: Dec 2001
Location: SPG Lifetime Plat, Hyatt Diamond, Hilton Gold:AA Plat, Now retired but previous NWA PLAT 2 Million +, United 1K plus etc etc
Posts: 541
This is really becoming an annoying problem. I can't book, change or research hotels for this week. I'm not in a position to call right now.
Hyatt you need to get your IT act together soon. 99% of companies announce in advance the day/time their web site will be down for maintenance. If these are all truly last second emergencies you can't announce in advance you need to fire everyone in your IT department and start fresh. This is unacceptable and it happens every week.
Hyatt.com, GoldPassport.com, HyattPlace.com, HyattHouse.com, Andaz.com and HyattResidenceClub.com are currently down for maintenance.
During this maintenance period, please click on the link below to contact our call center to book or modify a reservation.
Hyatt you need to get your IT act together soon. 99% of companies announce in advance the day/time their web site will be down for maintenance. If these are all truly last second emergencies you can't announce in advance you need to fire everyone in your IT department and start fresh. This is unacceptable and it happens every week.
Hyatt.com, GoldPassport.com, HyattPlace.com, HyattHouse.com, Andaz.com and HyattResidenceClub.com are currently down for maintenance.
During this maintenance period, please click on the link below to contact our call center to book or modify a reservation.
Jun 1, 2015 | 12:35 pm
#1112
Join Date: Dec 2009
Programs: DL PM, Hyatt Plat, SPG Gold
Posts: 1,083
My calendar that is used to input dates when booking has gone away. The date has to be entered manually. Even though it calls for mmm/dd/yyyy the mo/da/yr format works well.
edit: The calendar just came back. Don't know what caused the absence or the return.
edit: The calendar just came back. Don't know what caused the absence or the return.
Last edited by cottonpatch; Jun 1, 2015 at 12:42 pm
Jun 2, 2015 | 6:12 am
#1113
FlyerTalk Evangelist
Join Date: Mar 2013
Location: Parts Unknown
Posts: 11,321
Screenshot and contact Gold passport concierge on here or Twitter. I'm sure they'll make it right.
Jun 2, 2015 | 6:15 am
#1114
Join Date: May 2002
Location: Moreland Hills (CLE)
Programs: Over-entitled UA 1.3MM Gold, AA Gold, Hilton Diamond, Marriott L-T Plat, Hertz PC
Posts: 5,526
Hacked
My account was hacked.
Someone tried to use my Chase Hyatt card (only used at Hyatt hotels and in my profile) to buy a $18 pizza in Sao Paulo Brazil.
I hope the dirtbag paid $25 or more for the stolen card.
Someone tried to use my Chase Hyatt card (only used at Hyatt hotels and in my profile) to buy a $18 pizza in Sao Paulo Brazil.
I hope the dirtbag paid $25 or more for the stolen card.
Jun 2, 2015 | 6:16 am
#1115
Join Date: Aug 2009
Location: SYD
Programs: QF WP (OWE), VA PLAT, EY GLD, SPG PLAT, Hyatt DIA, Hilton DIA, Hertz PC
Posts: 8,665
Ditto. Uninstalled the app from my iPhone including deleting its additional files but it's still the same.
Jun 3, 2015 | 3:41 am
#1116
FlyerTalk Evangelist
Join Date: Mar 2013
Location: Parts Unknown
Posts: 11,321
Jun 7, 2015 | 8:27 pm
#1117
Join Date: Dec 2009
Programs: DL PM, Hyatt Plat, SPG Gold
Posts: 1,083
My iPhone app has ceased functioning. Can't sign on for the last two days.
Jun 7, 2015 | 8:51 pm
#1118
Join Date: Aug 2009
Location: SYD
Programs: QF WP (OWE), VA PLAT, EY GLD, SPG PLAT, Hyatt DIA, Hilton DIA, Hertz PC
Posts: 8,665
Where is GPConcierge?
Jun 7, 2015 | 9:01 pm
#1119
Suspended
Join Date: Jan 2007
Programs: AA EXP,MR PP,Hyatt Diam, SPG Plat,PC Plat, HH Gold, National EE
Posts: 791
My android app has been out all day. Worked fine yesterday. Uninstalled and installed again and same problem but different errors
Jun 7, 2015 | 10:07 pm
#1120
Original Poster
No longer used by Hyatt; use World of Hyatt Concierge
Join Date: Jul 1999
Posts: 1,628
Jun 7, 2015 | 10:12 pm
#1121
Join Date: Aug 2009
Location: SYD
Programs: QF WP (OWE), VA PLAT, EY GLD, SPG PLAT, Hyatt DIA, Hilton DIA, Hertz PC
Posts: 8,665
Ummm, look up thread where we have highlighted that the app no longer works on iPhone6 with screenshots. Surely you can pass this onto your IT dept?
Jun 7, 2015 | 10:57 pm
#1122
Join Date: Feb 2003
Location: USA & UK -- AA EXP 3.5MM, Hyatt Diamond, SPG Plat, Avis President's Club
Posts: 6,411
My Android app shows that I have no reservations when in fact I have several.
Jun 10, 2015 | 8:35 am
#1123
Join Date: Mar 2011
Programs: AA, UA, DL, AS, LH, BA, VS, HHonors, Hyatt, Club Carlson, IHG, Marriott
Posts: 833
The Hyatt website seems to be currently down. I get the message:
"Forbidden
You don't have permission to access / on this server."
"Forbidden
You don't have permission to access / on this server."
Jun 11, 2015 | 7:47 pm
#1124
Join Date: Jan 2010
Location: Helsinki & Austin
Programs: "But, I'm a GLOBALIST guest...."
Posts: 2,884
"The Hyatt Gold Passport system is undergoing maintenance at this time."
Of course it is.
Of course it is.
Jun 11, 2015 | 11:39 pm
#1125
FlyerTalk Evangelist
Join Date: Mar 2013
Location: Parts Unknown
Posts: 11,321
Works for once during the Seoul time afternoon!