Hyatt.com/GP.com---Website Issues
Dec 27, 2015 | 2:47 am
#1261
FlyerTalk Evangelist
Join Date: Mar 2013
Location: Parts Unknown
Posts: 11,321
Dec 29, 2015 | 10:02 pm
#1262
Join Date: Feb 2005
Location: So Cal
Programs: UA 1K/0.828MM, WN ALP, Hyatt Diamond, MR Gold, Hertz PC, National Exec, Avis PC,AA Gold
Posts: 5,666
Booked a room at the HR ORD/Rosemont with points using the app in anticipation of bad weather this week without an issue. Subsequently cancelled the reservation using the app and had the points back almost instantly. IMO, the app seems to work better than the website. It can be a little quirky at times, but still seems better than the website.
Jan 1, 2016 | 5:17 pm
#1263
Suspended
Join Date: Aug 2013
Location: Southern California, USA
Programs: Marriott Ambassador and LTT, UA Plat/LT Gold, AA Gold
Posts: 8,764
Hyatt.com PATHETIC...from newly matched Diamond
Geez, newly matched Diamond here. Tried logging into hyatt.com and it either doesn't let me...or after several tries, lets me log in and then the moment I try to look up anything, it logs me out again and/or indicates "Session Timeout" for no good reason.
Unbelievable. I can't make any new reservation or reivew any of my existing reservations.
Not exactly a ringing endorsement. Reading the comments here, I can see this isn't a new phenomenon. The fact that Hyatt.com was down for 3 full days in Dec 2015 isn't reassuring, either.
Unbelievable. I can't make any new reservation or reivew any of my existing reservations.
Not exactly a ringing endorsement. Reading the comments here, I can see this isn't a new phenomenon. The fact that Hyatt.com was down for 3 full days in Dec 2015 isn't reassuring, either.
Jan 1, 2016 | 7:25 pm
#1264
Suspended
Join Date: Nov 2010
Posts: 1,677
Pathetic? Dysfunctional? Total debacle? I am a lowly Plat that begged and begged to get the free Diamond and was told (not in these words) to go to hades. But that's another story...
I've been locked out for weeks. And I am just biting my nails waiting for the updates http://www.hyatt.com/protectingourcustomers/
I've been locked out for weeks. And I am just biting my nails waiting for the updates http://www.hyatt.com/protectingourcustomers/
Jan 2, 2016 | 7:59 pm
#1265
FlyerTalk Evangelist
Join Date: Jul 2011
Programs: SEIBU PRINCE CLUB Platinum, Marriott Platinum
Posts: 21,780
I've been locked out for weeks. And I am just biting my nails waiting for the updates http://www.hyatt.com/protectingourcustomers/
Jan 3, 2016 | 5:45 pm
#1266
Join Date: Jul 1999
Location: Sacramento, CA
Programs: AA Exec Plat, Hyatt,Marriott,BA,AS
Posts: 4,536
Pathetic? Dysfunctional? Total debacle? I am a lowly Plat that begged and begged to get the free Diamond and was told (not in these words) to go to hades. But that's another story...
I've been locked out for weeks. And I am just biting my nails waiting for the updates http://www.hyatt.com/protectingourcustomers/
I've been locked out for weeks. And I am just biting my nails waiting for the updates http://www.hyatt.com/protectingourcustomers/
Jan 3, 2016 | 6:37 pm
#1267
Join Date: Mar 2005
Location: Los Angeles
Programs: More than I care to have, but never the ones I need.
Posts: 291
Is anyone able to re-link their GP and mLife accounts right now? The link seems to expire on Jan 1st. When I try to relink from the www.hyatt.com/mlife the "optin" url has "partner_token=undefined" in it (yes, I'm signed in). If I go to https://www.mlife.com/pages/preferred_partners.html and click the "unlock" it takes me to a Hyatt page (where the url has a proper "partner_token"), but when I click "Opt-in", I get an error that says:
I called Hyatt GP - the agent said she could manually link it. She put me on hold for about 10 minutes and said it was done, but mLife still shows as Pearl.
I remember this being pretty wonky last year too - I tried 3 different browsers before I finally got it to work. When it worked, the new mLife status was reflected immediately.
Is this broken for anyone else? Anyone have any ideas to get it to work?
An unexpected error has occurred while attempting to process your request. Please try again later. For assistance, please contact Hyatt Gold Passport Customer Service at 1-800-30-HYATT or your nearest Worldwide Reservation Center.
I remember this being pretty wonky last year too - I tried 3 different browsers before I finally got it to work. When it worked, the new mLife status was reflected immediately.
Is this broken for anyone else? Anyone have any ideas to get it to work?
Jan 4, 2016 | 11:26 am
#1268
FlyerTalk Evangelist
Join Date: Aug 2008
Location: LAX
Programs: AA-PLT Pro 1.95 MM, Hyatt-Explorer, Marriott-Gold, Super 8--Formica
Posts: 17,399
Website is slow today, and I have gotten timeout errors when trying to book a room. Happy New Year, I guess.
Jan 4, 2016 | 12:19 pm
#1269
A FlyerTalk Posting Legend
Join Date: Jul 2000
Location: PHX and LIH
Programs: AA: 2 MM, HA, VS
Posts: 92,072
Jan 4, 2016 | 2:58 pm
#1270
Join Date: Mar 2005
Location: Los Angeles
Programs: More than I care to have, but never the ones I need.
Posts: 291
For anyone else having this issue call mLife Member Services at 866.761.7111, option 5 (partners), option 1 (Hyatt). Give them your mLife#, your Hyatt#, and wait about 2 minutes.
Jan 5, 2016 | 12:36 pm
#1271
Join Date: Feb 2013
Location: CMH, West Coast
Programs: AA Executive Platinum, oneworld emerald
Posts: 2,741
Seems to be totally down here.
Jan 5, 2016 | 1:49 pm
#1272
Join Date: Sep 2013
Location: SFO/CLE
Programs: DL PM 0.6MM, Hyatt Globalist, HHonors Gold, Marriott Gold, Avis PC, National EE, Hertz PC
Posts: 2,007
Site still down? Can't check my account...
Jan 6, 2016 | 12:07 am
#1273
Join Date: Nov 2014
Posts: 7
Can anyone see cash & points option online?
Jan 6, 2016 | 12:30 am
#1274
Join Date: Jul 2010
Location: Between AMS and BRU
Posts: 8,854
yes, I see them....
Jan 6, 2016 | 6:46 pm
#1275
Join Date: Jul 1999
Location: Sacramento, CA
Programs: AA Exec Plat, Hyatt,Marriott,BA,AS
Posts: 4,536