Originally Posted by BillyBaloney

Pathetic? Dysfunctional? Total debacle? I am a lowly Plat that begged and begged to get the free Diamond and was told (not in these words) to go to hades. But that's another story...

I've been locked out for weeks. And I am just biting my nails waiting for the updates http://www.hyatt.com/protectingourcustomers/