Hyatt.com/GP.com---Website Issues
Feb 17, 2016 | 3:27 am
#1351
FlyerTalk Evangelist
Join Date: Jul 2011
Programs: SEIBU PRINCE CLUB Platinum, Marriott Platinum
Posts: 21,780
Interestingly, the promo does seem to be February specific looking at the URL:
https://buy.points.com/PointsPartner...FFFEB16_220216
30OFFFEB16_220216
It's just not been coded correctly.
https://buy.points.com/PointsPartner...FFFEB16_220216
30OFFFEB16_220216
It's just not been coded correctly.
http://www.flyertalk.com/forum/hyatt...ase-bonus.html
Feb 17, 2016 | 3:40 am
#1352
Join Date: Nov 2014
Location: lounge next door
Programs: *A G / ST E+ / OWS / HH D. / MR T. / Hyatt Glob. / IHG Diam. / SL Jade / GHA Tit.
Posts: 1,660
Website and app are down... AGAIN... impossible to log in (error : org.xml.sax.SAXParseException : premature end of file).
Congrats to Hyatt IT... you guys really rock!
Congrats to Hyatt IT... you guys really rock!
Feb 17, 2016 | 4:51 am
#1353
Join Date: Sep 2004
Location: Southern Bavaria, Germany
Programs: LH Blue, BA Blue, Hyatt Gold
Posts: 1,517
Seems the website is online. But the problem of pricing of some hotels remain. Even Deutsche Bahn (!!!!) quotes a lower price for a destination in Germany than the Hyatt website itself.
Feb 17, 2016 | 6:13 am
#1354
Join Date: Nov 2014
Location: lounge next door
Programs: *A G / ST E+ / OWS / HH D. / MR T. / Hyatt Glob. / IHG Diam. / SL Jade / GHA Tit.
Posts: 1,660
and got some hotels with no availability, never... when i call there is... they really have to fix all this mess, seriously.
Feb 17, 2016 | 11:11 am
#1355
Join Date: Feb 2013
Location: CMH, West Coast
Programs: AA Executive Platinum, oneworld emerald
Posts: 2,741
I am absolutely baffled by Hyatt at the moment. Their website is complete junk, as evinced by this thread. We had the downtime debacle, where nothing was apparently fixed, and even more problems were created. Hyatt hasn't fixed these new issues, and hasn't even acknowledged since 2015 that the obviously broken site is still not wholly functional. Hyatt, do you even care about selling rooms right now? Because it really doesn't seem like it.
Feb 17, 2016 | 12:07 pm
#1356
Join Date: Nov 2014
Location: lounge next door
Programs: *A G / ST E+ / OWS / HH D. / MR T. / Hyatt Glob. / IHG Diam. / SL Jade / GHA Tit.
Posts: 1,660
after 10s of issues and calls and emails... i think they don't care... they treat the things in the new hyatt way : if you don't make scandals, they treat you like .... (or are silence). If you make scandal they have a look and most of the time don't have answer, fix nothing and apologize. The level 0 of the management / customer service and commitment. #shame
Feb 18, 2016 | 5:55 am
#1357
Join Date: Sep 2013
Location: London, UK
Programs: Ronin - churn and burn
Posts: 701
Day 3 now and still no change in the purchase points screen to reflect the 30% bonus.
Just spoke to a Diamond line agent who said the extra points would show at the end of the transaction. I asked her if that meant I had to input all my card details and click pay, with everything on the screen indicating no bonus and then just believe that the bonus points would drop in.
She said yes
Also, of 4 DSUs I've used this year, 3 have caused the room rate to completely change. I've had to call back each of those times to get it put back again.
The one that worked correctly was booked by the European call centre, which the Diamond line re-directs to out of US hours.
Just spoke to a Diamond line agent who said the extra points would show at the end of the transaction. I asked her if that meant I had to input all my card details and click pay, with everything on the screen indicating no bonus and then just believe that the bonus points would drop in.
She said yes
Also, of 4 DSUs I've used this year, 3 have caused the room rate to completely change. I've had to call back each of those times to get it put back again.
The one that worked correctly was booked by the European call centre, which the Diamond line re-directs to out of US hours.
Feb 18, 2016 | 7:12 am
#1358
Join Date: Jul 2010
Location: Between AMS and BRU
Posts: 8,854
That's a new one for me.... are you sure it's not a private line number you used. When I call (from Europe) I simply get a message that the (US) callcenter is closed.
Feb 18, 2016 | 8:45 am
#1359
Join Date: Nov 2014
Location: lounge next door
Programs: *A G / ST E+ / OWS / HH D. / MR T. / Hyatt Glob. / IHG Diam. / SL Jade / GHA Tit.
Posts: 1,660
Hyatt Bug : promotion 30% point bonus not working
Someone knows where we can get access to this promo they promote on their homepage... the link is not working well (no 30% discount) :
https://buy.points.com/PointsPartner...FFFEB16_220216
https://buy.points.com/PointsPartner...FFFEB16_220216
Feb 18, 2016 | 8:52 am
#1360
FlyerTalk Evangelist, Ambassador: World of Hyatt
Join Date: Jul 2001
Location: New Jersey
Programs: Hyatt Globalist, Fairmont Lifetime Plat, UA Silver, dirt elsewhere
Posts: 47,408
I was on the page earlier today and did not see a point promo. Just went back to double check and it's not there.
I also haven't seen an email about it. Where did you find the link?
I also haven't seen an email about it. Where did you find the link?
Feb 18, 2016 | 9:29 am
#1361
Join Date: Nov 2014
Location: lounge next door
Programs: *A G / ST E+ / OWS / HH D. / MR T. / Hyatt Glob. / IHG Diam. / SL Jade / GHA Tit.
Posts: 1,660
on hyatt.com home page (in the slider it's the first slide).
screenshot :
http://s11.postimg.cc/ajogp39mr/Scr...8_17_27_08.png
screenshot :
http://s11.postimg.cc/ajogp39mr/Scr...8_17_27_08.png
Feb 18, 2016 | 9:32 am
#1362
FlyerTalk Evangelist, Ambassador: World of Hyatt
Join Date: Jul 2001
Location: New Jersey
Programs: Hyatt Globalist, Fairmont Lifetime Plat, UA Silver, dirt elsewhere
Posts: 47,408
It's not there for me, and looking at the screenshot, it has 4 screens to scroll through. Mine has 6 different screens.
I also looked at the Gold passport page, and it's not there either. I'm also curious as to the url you're using. Can you include that in the screenshot?
Are you sure you're not picking up this promo from another website, as well as the link? The promo existed a while ago, but it has now expired.
I also looked at the Gold passport page, and it's not there either. I'm also curious as to the url you're using. Can you include that in the screenshot?
Are you sure you're not picking up this promo from another website, as well as the link? The promo existed a while ago, but it has now expired.
Feb 18, 2016 | 10:21 am
#1363
Join Date: Nov 2014
Location: lounge next door
Programs: *A G / ST E+ / OWS / HH D. / MR T. / Hyatt Glob. / IHG Diam. / SL Jade / GHA Tit.
Posts: 1,660
It's not there for me, and looking at the screenshot, it has 4 screens to scroll through. Mine has 6 different screens.
I also looked at the Gold passport page, and it's not there either. I'm also curious as to the url you're using. Can you include that in the screenshot?
Are you sure you're not picking up this promo from another website, as well as the link? The promo existed a while ago, but it has now expired.
I also looked at the Gold passport page, and it's not there either. I'm also curious as to the url you're using. Can you include that in the screenshot?
Are you sure you're not picking up this promo from another website, as well as the link? The promo existed a while ago, but it has now expired.
URL : www.hyatt.com
Another Hyatt IT mystery....
Feb 18, 2016 | 10:52 am
#1364
Join Date: Nov 2014
Location: lounge next door
Programs: *A G / ST E+ / OWS / HH D. / MR T. / Hyatt Glob. / IHG Diam. / SL Jade / GHA Tit.
Posts: 1,660
Day 3 now and still no change in the purchase points screen to reflect the 30% bonus.
Just spoke to a Diamond line agent who said the extra points would show at the end of the transaction. I asked her if that meant I had to input all my card details and click pay, with everything on the screen indicating no bonus and then just believe that the bonus points would drop in.
She said yes
Also, of 4 DSUs I've used this year, 3 have caused the room rate to completely change. I've had to call back each of those times to get it put back again.
The one that worked correctly was booked by the European call centre, which the Diamond line re-directs to out of US hours.
Just spoke to a Diamond line agent who said the extra points would show at the end of the transaction. I asked her if that meant I had to input all my card details and click pay, with everything on the screen indicating no bonus and then just believe that the bonus points would drop in.
She said yes
Also, of 4 DSUs I've used this year, 3 have caused the room rate to completely change. I've had to call back each of those times to get it put back again.
The one that worked correctly was booked by the European call centre, which the Diamond line re-directs to out of US hours.
Ok, got the answer, will not buy points ... waiting for bug fix (they are aware of the bug, but nothing is changed... crazy). No trust anymore with everything related to IT, payments and money related stuff with hyatt, better to avoid this kind of possible nightmare if the bonus is not posted as "promised by the operator"... You made my day
Feb 18, 2016 | 11:28 am
#1365
FlyerTalk Evangelist, Ambassador: World of Hyatt
Join Date: Jul 2001
Location: New Jersey
Programs: Hyatt Globalist, Fairmont Lifetime Plat, UA Silver, dirt elsewhere
Posts: 47,408
Very strange. Perhaps it's a targeted offer.