Hyatt.com/GP.com---Website Issues
Oct 16, 2015 | 9:50 pm
#1171
FlyerTalk Evangelist
Join Date: Mar 2013
Location: Parts Unknown
Posts: 11,321
SORRY, WE'RE EXPERIENCING TECHNICAL DIFFICULTIES AND WERE UNABLE TO COMPLETE YOUR REQUEST.
We apologize for any inconvenience this error may have caused. Our system has automatically logged this error, but if you want to give us some more details, please visit our website feedback form.
You can try hitting the back button and refreshing the screen to see if that gets you back on track or contact our reservation center to make a reservation.
Hyatt Hotels & Resorts
1-888-591-1234
[email protected]
Outside North America Assistance
We apologize for any inconvenience this error may have caused. Our system has automatically logged this error, but if you want to give us some more details, please visit our website feedback form.
You can try hitting the back button and refreshing the screen to see if that gets you back on track or contact our reservation center to make a reservation.
Hyatt Hotels & Resorts
1-888-591-1234
[email protected]
Outside North America Assistance
Oct 23, 2015 | 8:13 pm
#1172
FlyerTalk Evangelist
Join Date: Mar 2013
Location: Parts Unknown
Posts: 11,321
Down again this morning from 9am KST to now.
An unexpected error has occurred while attempting to process your request. Please try again later. For assistance, please contact Hyatt Gold Passport Customer Service at 1-800-30-HYATT or your nearest Worldwide Reservation Center.
Oct 25, 2015 | 5:54 am
#1173
Join Date: Dec 2011
Location: Melbourne, Australia
Programs: SPG Platinum, Hilton Gold, RA, QF Gold, UA 1K
Posts: 308
Hyatt.com/GP.com---Website Issues
Website is still down... I wonder when it is going to be back... And the Australia reservation centre is closed on weekends...
Oct 25, 2015 | 10:22 pm
#1174
Join Date: Jul 2009
Location: DFW
Programs: AS, BA, AA
Posts: 3,670
If you're taking suggestions:
1. I would like to be able to enter an airport code and do a search based on that. Like MCO for Orlando or ORD for Chicago. Being able to sort by distance from the airport would be even better.
2. I would like to be able to check Cash and Points availability on the website.
1. I would like to be able to enter an airport code and do a search based on that. Like MCO for Orlando or ORD for Chicago. Being able to sort by distance from the airport would be even better.
2. I would like to be able to check Cash and Points availability on the website.
Oct 28, 2015 | 7:51 pm
#1175
Join Date: Jul 2012
Location: LAX
Posts: 383
I have 2 award nights from Chase's cc bonus. They show up on the Awards page. Yesterday I went on the page to check for room availability and everything went fine. Today I checked and I see that the "Reserve" button is missing. Has this happened to anyone else before? I really don't want to call CS to search availability in a city and spend a lot of time on the phone. Thanks
Oct 28, 2015 | 8:10 pm
#1176
Join Date: Jul 1999
Location: Sacramento, CA
Programs: AA Exec Plat, Hyatt,Marriott,BA,AS
Posts: 4,535
I have 2 award nights from Chase's cc bonus. They show up on the Awards page. Yesterday I went on the page to check for room availability and everything went fine. Today I checked and I see that the "Reserve" button is missing. Has this happened to anyone else before? I really don't want to call CS to search availability in a city and spend a lot of time on the phone. Thanks
Oct 28, 2015 | 8:26 pm
#1177
FlyerTalk Evangelist
Join Date: Jul 2011
Programs: SEIBU PRINCE CLUB Platinum, Marriott Platinum
Posts: 21,780
There's no IT problem that integrating in another thousand Starwood properties won't make worse fix.
Oct 29, 2015 | 7:29 am
#1178
Join Date: Jul 2012
Location: LAX
Posts: 383
I have occasionally had this happen with both Hyatt and a number of other websites. I usually can resolve it by first closing and reopening the browser and trying again, trying a different browser (for me IE instead of Firefox) or by shutting down and rebooting the computer. Hope this helps.
Oct 31, 2015 | 8:32 am
#1179
FlyerTalk Evangelist
Join Date: Mar 2013
Location: Parts Unknown
Posts: 11,321
SESSION TIMEOUT
Too much time has passed since your last selection and your session has timed out. To continue booking a room, please restart the reservation process by selecting the MAKE A RESERVATION link. If you entered from a special offer, please click the HYATT SPECIAL OFFERS link.
Too much time has passed since your last selection and your session has timed out. To continue booking a room, please restart the reservation process by selecting the MAKE A RESERVATION link. If you entered from a special offer, please click the HYATT SPECIAL OFFERS link.
Nov 2, 2015 | 1:55 pm
#1180
Join Date: Jan 2009
Location: TUL
Programs: AA EXP 2MM; Marriott Titanium; Hyatt Explorist; MVC Chairman
Posts: 6,181
Old email address in profile
I used the Hyatt app this morning to make a reservation. When it came to the review reservation page, an email address that hasn't been used for over three years (former employer) was shown as my email address. I've had over a dozen Hyatt stays this year and have never encountered this issue as my correct email address was shown.
When I attempted to change the old email address in my profile to the correct email address, I receive an error message that the email address is already in use.
When I attempted to change the old email address in my profile to the correct email address, I receive an error message that the email address is already in use.
Nov 2, 2015 | 9:18 pm
#1181
Join Date: Feb 2005
Location: So Cal
Programs: UA 1K/0.828MM, WN ALP, Hyatt Diamond, MR Gold, Hertz PC, National Exec, Avis PC,AA Gold
Posts: 5,666
After doing a search I can't actually hit any of the "Select" buttons to see the rates available. Just another day on hyatt.com.....
Nov 4, 2015 | 8:55 am
#1182
A FlyerTalk Posting Legend
Join Date: Apr 2013
Location: PHX
Programs: AA EXP; UA 1MM & PP; Marriott AMB; Hyatt Globalist; Hilton Diamond (Aspire)
Posts: 62,368
Ability to search for and book awards online has been removed. 
Nov 4, 2015 | 11:34 am
#1183
Join Date: Feb 2007
Location: DEN / Bay Area
Programs: UA Plat. Ex: DL PM, AA EXP, VX Gold,
Posts: 212
Nov 4, 2015 | 8:21 pm
#1184
Join Date: Feb 2005
Location: So Cal
Programs: UA 1K/0.828MM, WN ALP, Hyatt Diamond, MR Gold, Hertz PC, National Exec, Avis PC,AA Gold
Posts: 5,666
Nov 12, 2015 | 8:20 am
#1185
Join Date: Apr 2006
Location: RDU
Programs: free agent
Posts: 98
Promotional night at PH Sydney?
I am putting this here because I am guessing it is a website glitch, but it appears that I am able to select the PH Sydney to use my free Chase Visa night. At least that is what I am guessing it is, as I don't know of another free night award that I have. I was able to click through to the checkout page as normal, but did NOT try to actually reserve it. Just curious if anyone else is seeing this.
