Hyatt.com/GP.com---Website Issues
Dec 9, 2011 | 9:56 am
#421
Join Date: Sep 2007
Location: SNA/LAX
Programs: Hertz PC, Hilton DMD, IHG Spire Amb, Bonvoy Titanium Elite & WoH Globalist
Posts: 8,132
The Hyatt website is down now ...
Hyatt.com, GoldPassport.com, HyattPlace.com, HyattSummerfieldSuites.com, Andaz.com and HyattVacationClub.com are currently down for maintenance.
We apologize for the inconvenience. To make a reservation, please contact us using the link below.
Contact Us
We apologize for the inconvenience. To make a reservation, please contact us using the link below.
Contact Us
Dec 9, 2011 | 2:09 pm
#422
Join Date: Jan 2006
Location: FAT
Programs: AA mm, Hilton Dime, Hyatt Xpl.& PC Plat, Miracle Fruit-su club
Posts: 1,694
Still down?
Dec 9, 2011 | 8:26 pm
#423
Join Date: Jun 2006
Programs: Hyatt Diamond, Hilton Gold,IHG Plat Amb, CC Gold, Kimpton IC, United, AA, BA, Amtrak G.R.
Posts: 446
website is not working properly all day- it is quite ridiculous at this point
Dec 14, 2011 | 8:42 am
#424
Join Date: May 2003
Location: New York, NY
Programs: Hyatt Diamond, AA Platinum
Posts: 932
Now I can't log into my gold passport account:
"An unexpected error has occurred while attempting to process your request. Please try again later. For assistance, please contact Hyatt Gold Passport Customer Service at 1-800-30-HYATT or your nearest Worldwide Reservation Center"
"An unexpected error has occurred while attempting to process your request. Please try again later. For assistance, please contact Hyatt Gold Passport Customer Service at 1-800-30-HYATT or your nearest Worldwide Reservation Center"
Dec 14, 2011 | 10:58 am
#425
Join Date: Feb 2007
Location: New York, NY
Posts: 2,057
The new (dec 13) change to the website is a dis-service to customers
While hyatt.com never had an ease of use and functionality to display various rates in several properties comparable to marriott or spg, since yesterday one has to click at least 3 times before seeing the rates. Before yesterday, I could compare rates across the properties in New York after filling in location and dates on home page, now the website returns the hotels without rates with the note: "Given the volume of hotels located in the area you searched, we are unable to provide rates and availability for every property. To view rates and availability, please select one property or further refine your search by entering a city location in the search box."
After that you have to choose one property, and confirm the dates with the third click just to see the rates.
I hope this is a temporary glitch and not an "enhancement" and will be corrected as soon as possible
After that you have to choose one property, and confirm the dates with the third click just to see the rates.
I hope this is a temporary glitch and not an "enhancement" and will be corrected as soon as possible
Last edited by LilZeppelin; Dec 14, 2011 at 11:06 am Reason: PS The rates are still returned when entering LGA or EWR as location, but not JFK, or "New York, NY"
Dec 15, 2011 | 3:10 pm
#426
Company Representative - Hyatt e-Commerce
Join Date: Jan 2005
Posts: 74
Bill from E-Commerce here. We now have so many properties in the NYC area (21 within 50 miles of NYC), that we're running into this limitation. This is the only market where this happens and we're working to resolve this. Sorry for the inconvenience.
Dec 16, 2011 | 12:36 pm
#427
Company Representative - Hyatt e-Commerce
Join Date: Jan 2005
Posts: 74
While hyatt.com never had an ease of use and functionality to display various rates in several properties comparable to marriott or spg, since yesterday one has to click at least 3 times before seeing the rates. Before yesterday, I could compare rates across the properties in New York after filling in location and dates on home page, now the website returns the hotels without rates with the note: "Given the volume of hotels located in the area you searched, we are unable to provide rates and availability for every property. To view rates and availability, please select one property or further refine your search by entering a city location in the search box."
After that you have to choose one property, and confirm the dates with the third click just to see the rates.
I hope this is a temporary glitch and not an "enhancement" and will be corrected as soon as possible
After that you have to choose one property, and confirm the dates with the third click just to see the rates.
I hope this is a temporary glitch and not an "enhancement" and will be corrected as soon as possible
Dec 18, 2011 | 2:21 am
#428
Join Date: Jun 2009
Location: Ho Chi Minh City, Vietnam
Programs: CX Diamond / Hyatt Courtesy C./ Hertz
Posts: 254
All my reservation gone from the web site!!!!!
All my booking have disappeared from my account. Happened to anyone else?
Dec 18, 2011 | 2:50 am
#429
FlyerTalk Evangelist
Join Date: Nov 2002
Location: All over
Programs: Most
Posts: 10,839
Dec 18, 2011 | 4:27 am
#430
Join Date: Jun 2009
Location: Ho Chi Minh City, Vietnam
Programs: CX Diamond / Hyatt Courtesy C./ Hertz
Posts: 254
I usually have a bunch of booking in the system and I have never seen them erased on Sunday morning!
Do I have to rebook? First one is for this coming tuesday.
Dec 18, 2011 | 8:08 pm
#431
Suspended
Join Date: Sep 2009
Location: Monte Sereno, California
Programs: Hyatt Globalist, AA EXP, 2 mm, Marriott Gold
Posts: 1,405
... Welcome to Hyatt... Why do we put up with this crappy website and downgraded program...
Jan 6, 2012 | 7:42 pm
#432
Join Date: Feb 2007
Location: New York, NY
Posts: 2,057
Bill from IT, are you gonna deal with "New York" at all or is it beyond you?
Jan 11, 2012 | 12:53 pm
#433
Join Date: Jul 2001
Location: NYC
Programs: AA ExecPlat; UA gold; Hyatt L. Globalist; Marriott gold; Hilton gold; FB silver; National EE
Posts: 6,439
New York searching is still a real problem
I just want to search across multiple New York, NY properties. I don't really care about properties in NJ, Long Island, Connecticut or upstate. Not even Hoboken/Jersey City across the water. Those are different markets. Please could you tell us when you are going to fix this?
Jan 17, 2012 | 8:50 am
#434
Join Date: Jun 2007
Programs: UA, AA, LH, Hyatt, Hilton, Marriott, Hertz
Posts: 1,762
Hyatt web site is currently unable to locate any properties in the New York State area and it won't let me access my account.
Jan 20, 2012 | 11:33 am
#435
Company Representative - Hyatt e-Commerce
Join Date: Jan 2005
Posts: 74
Bill from E-Commerce here. My new years resolution is to visit here more consistently.
Re the problem with NYC saying there are too many hotels, I thought we fixed this. I just sent a note to the team to see what is up.
Re the problem with NYC saying there are too many hotels, I thought we fixed this. I just sent a note to the team to see what is up.
Last edited by bbernahl; Jan 22, 2012 at 10:44 am