Hyatt.com/GP.com---Website Issues
Oct 10, 2011 | 10:22 am
#391
Ambassador: Alaska Airlines
Join Date: Jul 2009
Location: Seattle
Programs: AS MVP Gold
Posts: 2,733
Very brave of you to show up here, but we're glad to have you! Thanks for the update.
Oct 10, 2011 | 10:50 am
#392
Join Date: May 2006
Location: BOS and ...
Programs: UA 2MM; AA 1.5MM; DL .5MM; Hyatt GP 1M; HH Gold; CP/Rad. Gold; Miracle Fruit-su Club
Posts: 9,961
Hi Bill. You give another bright example of Hyatt being one of the most responsive in FlyerTalk, and to customers in general. Thank you very much.
^^^^^
^^^^^
Last edited by Firewind; Oct 11, 2011 at 8:17 am
Oct 10, 2011 | 11:21 am
#393
Company Representative - Hyatt e-Commerce
Join Date: Jan 2005
Posts: 74
Bill from E-commerce here again. The reservation system is back up and Hyatt.com is now back in service. Again, sorry for the interruption.
Oct 10, 2011 | 12:00 pm
#394
Join Date: Apr 2010
Location: LAX
Programs: Hyatt Glob
Posts: 369
Our online reservation system is currently unavailable. Please try your request again later.
To speak with a Hyatt Representative from within the US and Canada, please call 1-800-633-7313. To view our list of contact numbers available in other countries please click here.
To reach us electronically, click here.
Oct 10, 2011 | 12:45 pm
#395
Company Representative - Hyatt e-Commerce
Join Date: Jan 2005
Posts: 74
The site is back up, but reservations are down...again.
Our online reservation system is currently unavailable. Please try your request again later.
To speak with a Hyatt Representative from within the US and Canada, please call 1-800-633-7313. To view our list of contact numbers available in other countries please click here.
To reach us electronically, click here.
Our online reservation system is currently unavailable. Please try your request again later.
To speak with a Hyatt Representative from within the US and Canada, please call 1-800-633-7313. To view our list of contact numbers available in other countries please click here.
To reach us electronically, click here.
Oct 10, 2011 | 1:52 pm
#396
Ambassador: Alaska Airlines
Join Date: Jul 2009
Location: Seattle
Programs: AS MVP Gold
Posts: 2,733
1) The team believes it is providing an acceptable level of service, blissfully unaware of the poor performance exhibited.
2) The team is aware of most outages and is working to provide a much higher standard of service.
Basically, should we be reporting incidents where we find downtime, unexplained errors, missing reservations, or unacceptable performance to help provide better service?
Oct 10, 2011 | 10:51 pm
#397
Company Representative - Hyatt e-Commerce
Join Date: Jan 2005
Posts: 74
Bill, thanks again for dropping by here to keep us informed. Do you believe that the hyatt.com team understands its current level of (under)performance? Given the large amount of errors and downtime I see on hyatt.com, I'm not sure which of the following is occurring:
1) The team believes it is providing an acceptable level of service, blissfully unaware of the poor performance exhibited.
2) The team is aware of most outages and is working to provide a much higher standard of service.
Basically, should we be reporting incidents where we find downtime, unexplained errors, missing reservations, or unacceptable performance to help provide better service?
1) The team believes it is providing an acceptable level of service, blissfully unaware of the poor performance exhibited.
2) The team is aware of most outages and is working to provide a much higher standard of service.
Basically, should we be reporting incidents where we find downtime, unexplained errors, missing reservations, or unacceptable performance to help provide better service?
IBM found an issue with an update that was made over the weekend to the reservation system. IT is rolling back the change made over the weekend this morning between 2am and 6am Central. The reservation system and Hyatt.com will be unavailable during this period (they hope to not need the entire maintenance window).
Baliktad, we do look at performance very closely and have done a lot to improve both performance and availability. While this instant isn't really the best time to make this point, we now have one of the fastest sites in lodging for general performance based on third party measurement (http://bit.ly/pxLgvC) and usually achieve or come very close to our goal of 99.9% availability measured over the internet. We're working to similarly improve search performance and GP login performance. When the site has issues we are immediately alerted and working to restore service. Reporting these types of issues on flyertalk doesn't help much since we already know.
I am very interested in errors and issues when the site is running normally - things like unexplained errors and missing reservations, should you encounter these. I've been thinking we should set up a thread to solicit comments on ways we could improve the site.
I really appreciate the passion for Hyatt one sees on this forum and do apologize for the inconvenience associated with service interruptions.
Oct 11, 2011 | 5:00 am
#398
Ambassador: World of Hyatt
Join Date: Mar 2002
Location: UK - the nearest airport is named after a motorway !
Posts: 4,275
Bill
I see the res system and hyatt.com are up and running in good time before the close of your 6am window... any idea when GP login will be working again?
thanks
I see the res system and hyatt.com are up and running in good time before the close of your 6am window... any idea when GP login will be working again?
thanks
Oct 11, 2011 | 8:10 am
#399
Company Representative - Hyatt e-Commerce
Join Date: Jan 2005
Posts: 74
GP Login was restored at 6:27am central. Everything is back to normal now and looks stable.
Oct 11, 2011 | 8:47 am
#400
Original Member
Join Date: May 1998
Location: los angeles
Programs: Hyatt Courtesy card. Delta 2MM Diamond. AA EXP 6MM
Posts: 1,930
Any chance hyatt.com will allow reservations more than 365 days out?
Nov 2, 2011 | 11:34 am
#401
Join Date: Jun 2008
Programs: Hyatt LIFETIME Globalist
Posts: 666
DOWN AGAIN GRRRRR
Nov 3, 2011 | 4:36 am
#402
Join Date: Nov 2010
Location: Jakarta, Indonesia
Programs: Krisflyer (SQ) Gold Membership, Hyatt Diamond, SPG Platinum, Accor Platinum and Hilton HHonors Gold
Posts: 327
Nov 6, 2011 | 3:27 am
#403
Join Date: May 2003
Location: New York, NY
Programs: Hyatt Diamond, AA Platinum
Posts: 932
Just got this message:
I wonder how much business is lost because of the poorly performing website.
Hyatt.com, GoldPassport.com, HyattPlace.com, HyattSummerfieldSuites.com, Andaz.com and HyattVacationClub.com are currently down for maintenance.
We apologize for the inconvenience. To make a reservation, please contact us using the link below.
Contact Us
We apologize for the inconvenience. To make a reservation, please contact us using the link below.
Contact Us
I wonder how much business is lost because of the poorly performing website.
Nov 6, 2011 | 4:00 am
#404
FlyerTalk Evangelist
Join Date: Nov 2002
Location: All over
Programs: Most
Posts: 10,839
Just got this message:
I wonder how much business is lost because of the poorly performing website.
Hyatt.com, GoldPassport.com, HyattPlace.com, HyattSummerfieldSuites.com, Andaz.com and HyattVacationClub.com are currently down for maintenance.
We apologize for the inconvenience. To make a reservation, please contact us using the link below.
Contact Us
We apologize for the inconvenience. To make a reservation, please contact us using the link below.
Contact Us
I wonder how much business is lost because of the poorly performing website.
Nov 6, 2011 | 4:03 am
#405
FlyerTalk Evangelist
Join Date: Nov 2002
Location: All over
Programs: Most
Posts: 10,839
The best in class website is at it again?
HTTP Status 404 - /hyatt/index.jsp
type Status report
message /hyatt/index.jsp
description The requested resource (/hyatt/index.jsp) is not available.
JBossWeb/2.0.0.GA_CP
HTTP Status 404 - /hyatt/index.jsp
type Status report
message /hyatt/index.jsp
description The requested resource (/hyatt/index.jsp) is not available.
JBossWeb/2.0.0.GA_CP