Hyatt.com/GP.com---Website Issues
Mar 26, 2012 | 9:26 am
#481
Company Representative - Hyatt e-Commerce
Join Date: Jan 2005
Posts: 74
Thanks, Bill
Mar 26, 2012 | 9:27 am
#483
Company Representative - Hyatt e-Commerce
Join Date: Jan 2005
Posts: 74
Does anyone else experience problems when trying to purchase gift certificates? When getting to the step 3 "payment information", I always get the error message that the payment module from "secure.paymentsmodule.com" is not responding in a timely manner 
Any ideas or any other way I can purchase them? Would really need them for friends...
Any ideas or any other way I can purchase them? Would really need them for friends...
Mar 26, 2012 | 9:32 am
#484
FlyerTalk Evangelist
Join Date: Nov 2002
Location: All over
Programs: Most
Posts: 10,839
Mar 29, 2012 | 4:17 pm
#485
Join Date: Jun 2006
Programs: Hyatt Diamond, Hilton Gold,IHG Plat Amb, CC Gold, Kimpton IC, United, AA, BA, Amtrak G.R.
Posts: 446
now- website not working again -why can't hyatt invest the proper resources
into getting a reliable website???
into getting a reliable website???
Mar 29, 2012 | 4:51 pm
#486
Moderator: LGBTQ+ Travel & Hyatt Gold Passport
Join Date: Jan 2000
Location: CVG
Posts: 15,301
Still down 
Mar 29, 2012 | 5:03 pm
#487
Join Date: Jun 2008
Programs: Hyatt LIFETIME Globalist
Posts: 666
Still down.
Last edited by Maui4me1; Mar 29, 2012 at 5:04 pm Reason: spelling
Mar 29, 2012 | 5:22 pm
#488
Formerly known as kkr
Join Date: Oct 2011
Location: LAX
Programs: AA EXP, VX Gold, SPG Platinum Ambassador, Hyatt Diamond
Posts: 111
Funny how both Hyatt and SPG are down...
Mar 29, 2012 | 5:31 pm
#489
Join Date: Mar 2005
Location: YVR
Programs: AC 75K, BA Gold, Marriott Platinum, National EE, Sixt Platinum, Hertz PC, AVIS PC
Posts: 2,021
Mar 29, 2012 | 7:39 pm
#490
Join Date: Oct 2006
Location: BNE
Programs: QF WP (LTG), AA, SPG Gold, IC Plat Amb, Hyatt Plat, HH Gold.
Posts: 805
The alarming message I get when trying to log in to the website is "The account number you are using is no longer active", which is more of a worry that "Server Down" would be - I hope that my account and point details are still there and will return.
Anyone else getting this message?
Anyone else getting this message?
Mar 30, 2012 | 8:37 am
#491
Join Date: Jan 2012
Location: Osaka
Programs: Hyatt Explorist, Hilton Gold, UA
Posts: 3,202
The alarming message I get when trying to log in to the website is "The account number you are using is no longer active", which is more of a worry that "Server Down" would be - I hope that my account and point details are still there and will return.
Anyone else getting this message?
Anyone else getting this message?
My local (Tokyo) reservations center could not access my account either. I e-mailed gold passport, but no response yet other than the auto-reply. If the problem is system-wide, customer service is probably swamped.
Mar 30, 2012 | 9:36 pm
#492
Join Date: Oct 2006
Location: BNE
Programs: QF WP (LTG), AA, SPG Gold, IC Plat Amb, Hyatt Plat, HH Gold.
Posts: 805
Gets stranger......
I contacted GP service on the website form and got the reply
I am sorry for the inconvenience that you have experienced. Recently,
you received a Platinum Extra Certificate with incorrect member
information. In an effort to ensure the security of your Hyatt Gold
Passport account, we have placed your membership account on hold and
will be providing you with a new account number. We will ensure all
your information and membership activity are unaffected by this changed.
But I haven't had or used a Platinum Extra Certificate anytime recently; and it makes no sense saying I need a new account number!
I emailed back to ask when and how this might be fixed, so will see....
So much for making any more Hyatt reservations this week as I was planning though!
Any thoughts, Bill ?
I contacted GP service on the website form and got the reply
I am sorry for the inconvenience that you have experienced. Recently,
you received a Platinum Extra Certificate with incorrect member
information. In an effort to ensure the security of your Hyatt Gold
Passport account, we have placed your membership account on hold and
will be providing you with a new account number. We will ensure all
your information and membership activity are unaffected by this changed.
But I haven't had or used a Platinum Extra Certificate anytime recently; and it makes no sense saying I need a new account number!
I emailed back to ask when and how this might be fixed, so will see....
So much for making any more Hyatt reservations this week as I was planning though!
Any thoughts, Bill ?
Apr 2, 2012 | 8:57 am
#493
Join Date: Jan 2012
Location: Osaka
Programs: Hyatt Explorist, Hilton Gold, UA
Posts: 3,202
Gets stranger......
I contacted GP service on the website form and got the reply
I am sorry for the inconvenience that you have experienced. Recently,
you received a Platinum Extra Certificate with incorrect member
information. In an effort to ensure the security of your Hyatt Gold
Passport account, we have placed your membership account on hold and
will be providing you with a new account number. We will ensure all
your information and membership activity are unaffected by this changed.
But I haven't had or used a Platinum Extra Certificate anytime recently; and it makes no sense saying I need a new account number!
I emailed back to ask when and how this might be fixed, so will see....
So much for making any more Hyatt reservations this week as I was planning though!
Any thoughts, Bill ?
I contacted GP service on the website form and got the reply
I am sorry for the inconvenience that you have experienced. Recently,
you received a Platinum Extra Certificate with incorrect member
information. In an effort to ensure the security of your Hyatt Gold
Passport account, we have placed your membership account on hold and
will be providing you with a new account number. We will ensure all
your information and membership activity are unaffected by this changed.
But I haven't had or used a Platinum Extra Certificate anytime recently; and it makes no sense saying I need a new account number!
I emailed back to ask when and how this might be fixed, so will see....
So much for making any more Hyatt reservations this week as I was planning though!
Any thoughts, Bill ?
Apr 2, 2012 | 9:00 am
#494
Join Date: Jan 2012
Location: Osaka
Programs: Hyatt Explorist, Hilton Gold, UA
Posts: 3,202
The form letter also said to check my inbox for a temporary password to access my new account number, but nothing yet, so I'm still completely shut out from the account
account number, but nothing yet, so I'm still completely shut out from the account
Apr 6, 2012 | 7:12 pm
#495
Join Date: Oct 2006
Location: BNE
Programs: QF WP (LTG), AA, SPG Gold, IC Plat Amb, Hyatt Plat, HH Gold.
Posts: 805
Resolved
I was emails by a Hyatt Gold Passport Customer Service Manager, with a new account number, and password was forwarded. Now just waiting for a new card to be mailed out. But I can get back into my account, and all is as I left it! 