Originally Posted by
mattm199
The alarming message I get when trying to log in to the website is "The account number you are using is no longer active", which is more of a worry that "Server Down" would be - I hope that my account and point details are still there and will return.
Anyone else getting this message?
Yes I'm getting the same message, mostly on the second try to login rather than the first, which simply returns to blank. I'm relieved to here that it definitely seems like a system problem rather than a problem with my account alone. I hope it does not mess up the reservation I have for tomorrow.
My local (Tokyo) reservations center could not access my account either. I e-mailed gold passport, but no response yet other than the auto-reply. If the problem is system-wide, customer service is probably swamped.