Hyatt.com/GP.com---Website Issues
Feb 28, 2012 | 9:44 pm
#466
Join Date: Jun 2006
Programs: Hyatt Diamond, Hilton Gold,IHG Plat Amb, CC Gold, Kimpton IC, United, AA, BA, Amtrak G.R.
Posts: 446
Feb 28, 2012 | 10:46 pm
#467
Join Date: Feb 2005
Location: PEK
Programs: Alas, the Gravy Train Hath Ended...just happy to be an OW Sapphire and a ST Ivory...whatever
Posts: 4,389
Yep - website is down... thanks for the heads-up Hyatt. 
Guess I will head on over to spg.com for tomorrow's reservation....
Guess I will head on over to spg.com for tomorrow's reservation....
Feb 29, 2012 | 6:36 pm
#468
Suspended
Join Date: Sep 2009
Programs: Gold, plat, diamond and more
Posts: 3,360
Cant see award categories, and numerous other things. Is there a trick to get this to work!? (allowing pop-ups/clearing cookies/adding as secure site etc?)
Today I just get pop ups from roomkey.com
Today I just get pop ups from roomkey.com
Mar 5, 2012 | 9:09 am
#469
Join Date: Jan 2002
Location: Seattle, WA
Programs: AS MVPG, Hyatt Discoverist, Hilton Gold
Posts: 3,399
Looks like the website is down again at 8:10am PST March 5th.
Sorry, we're experiencing technical difficulties....
Edit: This message is displayed when logging into your account.
Sorry, we're experiencing technical difficulties....
Edit: This message is displayed when logging into your account.
Last edited by Jeeves; Mar 5, 2012 at 9:39 am
Mar 5, 2012 | 11:54 pm
#470
Join Date: Jun 2006
Location: SF BayArea
Programs: Nothing worth mentioning
Posts: 2,223
Down most of this afternoon & evening. Finally just gave up trying to check account & book rez. Honestly Hyatt, FIX YOUR SITE.
Mar 8, 2012 | 2:20 pm
#471
Join Date: Jan 2010
Location: Boston, MA
Posts: 54
Trying to register a new Gold Passport account so I can book my first stay at Hyatt, but it won't let me make an account. Every time I fill out the form, it brings me to the email preferences page, I set that up (unclick all emails, click on agree to T&C), then it brings me to a page where it tells me it's reformatted my address (fine), then when I click go, it brings me back to the form telling me something's wrong. Every time, either the password box or address box is empty, even though it was filled in when I clicked through the previous time. This keeps going in circles (both IE & Firefox). Is this a common problem?
Mar 8, 2012 | 11:03 pm
#472
FlyerTalk Evangelist
Join Date: Nov 2002
Location: All over
Programs: Most
Posts: 10,839
BTW Hyatt has lost all my upcoming reservations and they have now been gone for more than a month. These are for some stays later in the year.
Mar 8, 2012 | 11:03 pm
#473
FlyerTalk Evangelist
Join Date: Nov 2009
Location: Northeast Kansas | Colorado Native
Programs: Amex Gold/Plat, UA *G, Hyatt Globalist, IHG Plat Marriott LT Gold, NEXUS, TSA Disparager Unobtanium
Posts: 22,651
Mar 8, 2012 | 11:10 pm
#474
FlyerTalk Evangelist
Join Date: Nov 2002
Location: All over
Programs: Most
Posts: 10,839
Mar 10, 2012 | 5:32 pm
#475
Join Date: Jul 2010
Location: Houston, TX
Programs: UA, US, AA, Hyatt Platinum, Hilton Gold, & PC
Posts: 289
Mar 10, 2012 | 9:14 pm
#476
Join Date: Dec 2009
Programs: DL PM, Hyatt Plat, SPG Gold
Posts: 1,083
I just checked my accounts - all of my 10-12 upcoming reservations have disappeared. Hopefully they'll show up by tomorrow eve.
Mar 11, 2012 | 1:46 am
#477
Join Date: Feb 2003
Location: Austria (Vbg)
Programs: LX SEN, BA Gfl/GGL, IC Dia, HH Dia, Hyatt LT GLOB
Posts: 1,605
Purchasing Hyatt gift certificates
Does anyone else experience problems when trying to purchase gift certificates? When getting to the step 3 "payment information", I always get the error message that the payment module from "secure.paymentsmodule.com" is not responding in a timely manner 
Any ideas or any other way I can purchase them? Would really need them for friends...
Any ideas or any other way I can purchase them? Would really need them for friends...
Mar 15, 2012 | 10:48 am
#478
Join Date: May 2007
Posts: 204
I keep trying to get a price quote on a room, but no luck. My error message:
Service Temporarily Unavailable
The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.
Has been this way for almost 30 minutes.
Service Temporarily Unavailable
The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.
Has been this way for almost 30 minutes.
Mar 16, 2012 | 12:51 pm
#479
Join Date: Feb 2005
Location: PEK
Programs: Alas, the Gravy Train Hath Ended...just happy to be an OW Sapphire and a ST Ivory...whatever
Posts: 4,389
C'mon Hyatt - two of the largest airlines in the world just combined their systems and they have had about 10% of the downtime that your website has had in the past 2 weeks. Who does maintenance on their website on a weekday??
Needless to say, the very Hilton-esque website of Hyatt is experiencing difficulties AGAIN...
Who does maintenance on their website on a weekday?? Needless to say, the very Hilton-esque website of Hyatt is experiencing difficulties AGAIN...
Mar 18, 2012 | 2:14 pm
#480
Join Date: Apr 2005
Location: North Bay, California
Programs: UA 2MM, AA MM, SPG Lifetime Plat, Marriott Plat, Hyatt Diamond, Natl Exec Elite
Posts: 1,526
Bill from E-Commerce here
TO ALL WHOSE RESERVATIONS WERE MISSING
I spoke too soon last time. I was told they found the problem and had corrected it. That was true, but apparently they hadn't corrected the underllying problem and the situation with the inability to see existing reservations on multiple channels came back. The IT team reports they found the cause, fixed it, and have released the fix to production. Sorry for the inconvenience.
TO ALL WHOSE RESERVATIONS WERE MISSING
I spoke too soon last time. I was told they found the problem and had corrected it. That was true, but apparently they hadn't corrected the underllying problem and the situation with the inability to see existing reservations on multiple channels came back. The IT team reports they found the cause, fixed it, and have released the fix to production. Sorry for the inconvenience.
How do we confirm that the reservations didn't actually go away?