Hyatt.com/GP.com---Website Issues
Jul 14, 2011 | 8:25 am
#376
FlyerTalk Evangelist
Join Date: Mar 2009
Location: EWR
Programs: UAPlat; *Gold; Hyatt Diam; SPG Plat; PWP goddess
Posts: 16,579
This is very annoying. I tried to cancel an award reservation that was booked online and got this message EVERY TIME:
Due to the special conditions associated with this reservation you may view, but not change it within this website. Please return to where the reservation was originally confirmed to make modifications or cancellations.
If you are trying to modify or cancel a Gold Passport Award reservation please call 1-800-30-HYATT.
Why? It's only a simple cancellation that is within the cancellation period.
Due to the special conditions associated with this reservation you may view, but not change it within this website. Please return to where the reservation was originally confirmed to make modifications or cancellations.
If you are trying to modify or cancel a Gold Passport Award reservation please call 1-800-30-HYATT.
Why? It's only a simple cancellation that is within the cancellation period.
Jul 18, 2011 | 7:26 am
#377
Ambassador: World of Hyatt
Join Date: Mar 2002
Location: UK - the nearest airport is named after a motorway !
Posts: 4,275
screwy res amend problem
Have an existing res which I made last week, one night, using client corp code for 10% off Hyatt rate of 190 eur = 171 eur.
Rechecking today, see that Hyatt rate is now 170 eur, so check that I can still get corp rate (now 153) - fine. Go into res, select amend, choose room and find that now only the grand twin is available at 153, the grand king is still 171.
Go back to fresh booking, yes both grand and twin are available at 153. Oh well, decide to just amend existing booking and call that morning to ask for king, go back to amend, choose grand twin @ 153, confirm, get conf page, check 'my res' and it's still showing the original booking @ 171.
Try again, same response.
V weird. Ended up booking a new room and cancelling the old one.
Hyatt IT really is piss-poor. Thankfully unlike the hotels
Rechecking today, see that Hyatt rate is now 170 eur, so check that I can still get corp rate (now 153) - fine. Go into res, select amend, choose room and find that now only the grand twin is available at 153, the grand king is still 171.
Go back to fresh booking, yes both grand and twin are available at 153. Oh well, decide to just amend existing booking and call that morning to ask for king, go back to amend, choose grand twin @ 153, confirm, get conf page, check 'my res' and it's still showing the original booking @ 171.
Try again, same response.V weird. Ended up booking a new room and cancelling the old one.
Hyatt IT really is piss-poor. Thankfully unlike the hotels
Aug 12, 2011 | 10:43 am
#378
Join Date: Jan 2010
Location: ORD & Southwest Michigan
Programs: UA Premier Gold, Hyatt Diamond, HHonors Gold
Posts: 47
Pretty much the entire site seems to be down including the Global Home Page... It's completely shocking how much downtime there is on this site. Imagine how much they loose every minute because of it yet doesn't seem worth their while to deliver something more reliable/accurate.
"Service Temporarily Unavailable: The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later."
Could we also please update the web check-out for Diamond to now have a 4pm option? Been two weeks since the policy change and the site does not reflect this.
Agreed with the above posting, we used to be able to at least cancel award/gift certificate reservations online - why the loss of that functionality? I book all my gift certificate reservations online so telling me that I have to cancel it through the means I booked it doesn't make sense.... Gift Certs are not gold passport awards.
"Service Temporarily Unavailable: The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later."
Could we also please update the web check-out for Diamond to now have a 4pm option? Been two weeks since the policy change and the site does not reflect this.
Agreed with the above posting, we used to be able to at least cancel award/gift certificate reservations online - why the loss of that functionality? I book all my gift certificate reservations online so telling me that I have to cancel it through the means I booked it doesn't make sense.... Gift Certs are not gold passport awards.
Last edited by linuxchick; Aug 12, 2011 at 10:50 am Reason: clarity
Aug 14, 2011 | 6:59 pm
#379
Moderator: Luxury Hotels and FlyerTalk Evangelist
Join Date: Sep 2002
Location: Palo Alto, California,USA
Posts: 18,252
Hiya Linuxchick --love the nick! Am currently into Ubuntu.
Anyhow, the site is working now, at least for me. BTW, I always thought that the reason so many commercial websites are down so often is that good software people won't work on them as the work is are too boring.
Anyhow, the site is working now, at least for me. BTW, I always thought that the reason so many commercial websites are down so often is that good software people won't work on them as the work is are too boring.
Aug 22, 2011 | 5:20 pm
#380
A FlyerTalk Posting Legend
Join Date: Dec 2000
Location: Potomac Falls, VA
Programs: AA Plat 2MM, MR Gold, Avis Pref
Posts: 41,109
Sorry, we're experiencing technical difficulties and were unable to complete your request.Hyatt Home Page
Find a Hotel
Make a Reservation
Hyatt Gold Passport
Hyatt Vacation Club
Customer Service
We apologize for any inconvenience this error may have caused. Our system has automatically logged this error, but if you want to give us some more details, please visit our website feedback form.
You can try hitting the back button and refreshing the screen to see if that gets you back on track or contact our reservation center to make a reservation.
Hyatt Hotels & Resorts
1-888-591-1234
[email protected]
What the he11 is wrong with these monkeys, this is the error I get 95%+ of the time when I search for an award (domestic no less)
its ridiculous
then they don't answer when i write to them
...?
Find a Hotel
Make a Reservation
Hyatt Gold Passport
Hyatt Vacation Club
Customer Service
We apologize for any inconvenience this error may have caused. Our system has automatically logged this error, but if you want to give us some more details, please visit our website feedback form.
You can try hitting the back button and refreshing the screen to see if that gets you back on track or contact our reservation center to make a reservation.
Hyatt Hotels & Resorts
1-888-591-1234
[email protected]
What the he11 is wrong with these monkeys, this is the error I get 95%+ of the time when I search for an award (domestic no less)
its ridiculous
then they don't answer when i write to them
...?
Aug 23, 2011 | 2:03 am
#381
Join Date: Jul 2004
Posts: 2,635
I can't make any award reservation right now.
When I type a destination city, I got:
Sorry, no matches found for """"
and it brought me back to sign-in page.
I can't believe how incompetent the people running Hyatt website truly are.
When I type a destination city, I got:
Sorry, no matches found for """"
and it brought me back to sign-in page.
I can't believe how incompetent the people running Hyatt website truly are.
Sep 7, 2011 | 2:20 pm
#382
FlyerTalk Evangelist
Join Date: Nov 2009
Location: Northeast Kansas | Colorado Native
Programs: Amex Gold/Plat, UA *G, Hyatt Globalist, IHG Plat Marriott LT Gold, NEXUS, TSA Disparager Unobtanium
Posts: 22,651
Surprise, surprise...
Sorry, we're experiencing technical difficulties and were unable to complete your request.
* Hyatt Home Page
* Find a Hotel
* Make a Reservation
* Hyatt Gold Passport
* Hyatt Vacation Club
* Customer Service
We apologize for any inconvenience this error may have caused. Our system has automatically logged this error, but if you want to give us some more details, please visit our website feedback form.
You can try hitting the back button and refreshing the screen to see if that gets you back on track or contact our reservation center to make a reservation.
Hyatt Hotels & Resorts
1-888-591-1234
[email protected]
Outside North America Assistance
* Hyatt Home Page
* Find a Hotel
* Make a Reservation
* Hyatt Gold Passport
* Hyatt Vacation Club
* Customer Service
We apologize for any inconvenience this error may have caused. Our system has automatically logged this error, but if you want to give us some more details, please visit our website feedback form.
You can try hitting the back button and refreshing the screen to see if that gets you back on track or contact our reservation center to make a reservation.
Hyatt Hotels & Resorts
1-888-591-1234
[email protected]
Outside North America Assistance
Sep 14, 2011 | 2:39 pm
#383
FlyerTalk Evangelist
Join Date: Nov 2009
Location: Northeast Kansas | Colorado Native
Programs: Amex Gold/Plat, UA *G, Hyatt Globalist, IHG Plat Marriott LT Gold, NEXUS, TSA Disparager Unobtanium
Posts: 22,651
Also got a message that all Hyatt sites are down.
Sep 14, 2011 | 2:56 pm
#384
Join Date: Nov 2000
Location: Upcountry Maui, HI
Posts: 13,712
I submitted a missing stay request, then I hit the back button and it went down. 
The redirected home page http://216.205.86.51/ still has EQ info from Japan.
-David
The redirected home page http://216.205.86.51/ still has EQ info from Japan.
Statement on Earthquake in Japan
Updated 18 March 2011
...
Updated 18 March 2011
...
Sep 14, 2011 | 2:57 pm
#385
Join Date: Mar 2005
Location: St. Petersburg, FL
Programs: UA 1K, 3 Million Miler, Hyatt GP Diamond
Posts: 413
Down aagain
Hyatt.com, GoldPassport.com, HyattPlace.com, HyattSummerfieldSuites.com, Andaz.com and HyattVacationClub.com are currently down for maintenance.
We apologize for the inconvenience. To make a reservation, please contact us using the link below.
Contact Us
We apologize for the inconvenience. To make a reservation, please contact us using the link below.
Contact Us
Sep 15, 2011 | 12:15 am
#386
Join Date: Nov 2004
Location: Manhattan Beach, California
Programs: BMI Diamond Club Gold forever
Posts: 6,892
I am still unable to sign in and do anything... a long outage...
Sep 27, 2011 | 4:24 pm
#387
FlyerTalk Evangelist
Join Date: Nov 2002
Location: All over
Programs: Most
Posts: 10,839
Service Temporarily Unavailable
The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.
The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.
Sep 27, 2011 | 4:34 pm
#388
FlyerTalk Evangelist
Join Date: Nov 2002
Location: All over
Programs: Most
Posts: 10,839
Maybe they are getting this wonderful website up again at some point with which all the Hyatt people are so happy with...
HTTP Status 404 - /hyatt/index.jsp
type Status report
message /hyatt/index.jsp
description The requested resource (/hyatt/index.jsp) is not available.
JBossWeb/2.0.0.GA_CP
HTTP Status 404 - /hyatt/index.jsp
type Status report
message /hyatt/index.jsp
description The requested resource (/hyatt/index.jsp) is not available.
JBossWeb/2.0.0.GA_CP
Oct 10, 2011 | 9:49 am
#389
Join Date: Jun 2008
Programs: Hyatt LIFETIME Globalist
Posts: 666
Maybe they are getting this wonderful website up again at some point with which all the Hyatt people are so happy with...
HTTP Status 404 - /hyatt/index.jsp
type Status report
message /hyatt/index.jsp
description The requested resource (/hyatt/index.jsp) is not available.
JBossWeb/2.0.0.GA_CP
HTTP Status 404 - /hyatt/index.jsp
type Status report
message /hyatt/index.jsp
description The requested resource (/hyatt/index.jsp) is not available.
JBossWeb/2.0.0.GA_CP
Oct 10, 2011 | 9:58 am
#390
Company Representative - Hyatt e-Commerce
Join Date: Jan 2005
Posts: 74
Bill from Hyatt E-Commerce here. There is an issue with the central reservation system impacting all channels including Hyatt.com. We anticipate having service restored quickly. Sorry for the inconvenience. Just wanted to let you know what was happening.