Hyatt.com/GP.com---Website Issues
Feb 25, 2011 | 8:38 pm
#301
Join Date: Jul 2000
Location: Sydney
Posts: 5,775
hyatt.com has been super slow for days and days
this is rediculous!!!
I cant do anything whilst in the site at all
then it freezes up the whole computers( yes i have tried all 4 I have here)
now its completely crashed
this is rediculous!!!
I cant do anything whilst in the site at all
then it freezes up the whole computers( yes i have tried all 4 I have here)
now its completely crashed
Last edited by tinkybelle; Feb 26, 2011 at 11:59 pm Reason: website crashed
Feb 28, 2011 | 11:51 am
#302
Join Date: Jul 2009
Posts: 848
Feb 28, 2011 | 2:14 pm
#303
Join Date: Sep 2009
Location: Houston
Programs: United 1K, Marriott Lifetime Platinum; Hyatt Diamond/GLOB
Posts: 740
Website - I must really, really love Hyatt
My tolerance for a horribly spotty website is evidence of how well the Hyatt loyalty program works.
I do not think there is any other service I would use that has this unreliable a website.
There are competitors with 100 times faster, better, and more reliable websites, and yet I still book Hyatt (and then wander to FT to vent about it).
That is true love.
I do not think there is any other service I would use that has this unreliable a website.
There are competitors with 100 times faster, better, and more reliable websites, and yet I still book Hyatt (and then wander to FT to vent about it).
That is true love.
Feb 28, 2011 | 2:24 pm
#304
In Memoriam
Join Date: Jan 2000
Location: Washington, DC
Programs: UA 1K-3.5MM; AA Exec. Plat.; Hyatt Diamond; Marriott Platinum
Posts: 356
Glad I am not the only one who has seen it crash--terrible web site. Back to the old days of phoning in requests to the diamond line.
Feb 28, 2011 | 2:48 pm
#305
FlyerTalk Evangelist
Join Date: Oct 2001
Location: check swarm
Programs: DL DM & 2MM, AS Gold, SPG LT Titanium, Hyatt Globalist, Cava Sun member
Posts: 14,439
Hyatt asked me to do a survey on the website the other day. Wow, I ripped into them for such a crappy website that is in stark comparison to the great service their hotels provide.
Feb 28, 2011 | 3:10 pm
#306
Join Date: Jul 2010
Location: Washington, DC
Programs: SPG Gold, Marriott Gold, United 1K
Posts: 115
just like the love of our lives we take the good AND the bad, eh? If they can beef up their web strategy the same way they have flourished with their Twitter service, the company will be unbeatable.
Feb 28, 2011 | 3:27 pm
#307
Suspended
Join Date: Mar 2010
Programs: Migros Cumulus Platinum Hero
Posts: 1,628
My tolerance for a horribly spotty website is evidence of how well the Hyatt loyalty program works.
I do not think there is any other service I would use that has this unreliable a website.
There are competitors with 100 times faster, better, and more reliable websites, and yet I still book Hyatt (and then wander to FT to vent about it).
That is true love.
I do not think there is any other service I would use that has this unreliable a website.
There are competitors with 100 times faster, better, and more reliable websites, and yet I still book Hyatt (and then wander to FT to vent about it).
That is true love.
Hyatt's webiste is sh****! With the German version it is even worse: Most of the time I need to manually enter my data despite the fact that I am logged in!
Feb 28, 2011 | 3:29 pm
#308
Join Date: Nov 1999
Location: Monterey, California
Programs: Affiliated with all, participate in some
Posts: 2,194
Friday night February 18th the website was down and the phone line was down.
Feb 28, 2011 | 5:04 pm
#309
Join Date: Feb 2010
Location: IAD
Posts: 418
The website is terrible. I was matched last May, to Diamond. The rep said that I could have it til Feb 2012, and the website reflected that. One day, I logged on, and bam. Status til 2011. Today is my last day of Diamond. However, I still love the Hyatt program and am staying with them. I just think it was a little ridiculous that they wouldn't hold for their mistake. Oh well.
Feb 28, 2011 | 8:27 pm
#310
Join Date: Mar 2003
Posts: 415
The last time I took the website survey, a year or two ago, it didn't even provide that opportunity to make free-form comments. It seemed like all the questions and responses were designed to put the site in a good light. Since then, I have declined those occasional requests to take the survey.
Mar 1, 2011 | 4:59 am
#311
Join Date: Nov 2005
Location: Savannah, GA
Programs: DL-Plat/MM; UA-Gold/MM; Hilton-Diamond; Marriott-Life TitaniumElite; IHG-Plat
Posts: 554
My tolerance for a horribly spotty website is evidence of how well the Hyatt loyalty program works.
I do not think there is any other service I would use that has this unreliable a website.
There are competitors with 100 times faster, better, and more reliable websites, and yet I still book Hyatt (and then wander to FT to vent about it).
That is true love.
I do not think there is any other service I would use that has this unreliable a website.
There are competitors with 100 times faster, better, and more reliable websites, and yet I still book Hyatt (and then wander to FT to vent about it).
That is true love.
Mar 1, 2011 | 9:43 am
#312
Suspended
Join Date: Aug 2008
Programs: Everything is refundable
Posts: 3,727
My tolerance for a horribly spotty website is evidence of how well the Hyatt loyalty program works.
I do not think there is any other service I would use that has this unreliable a website.
There are competitors with 100 times faster, better, and more reliable websites, and yet I still book Hyatt (and then wander to FT to vent about it).
That is true love.
I do not think there is any other service I would use that has this unreliable a website.
There are competitors with 100 times faster, better, and more reliable websites, and yet I still book Hyatt (and then wander to FT to vent about it).
That is true love.
Could not agree more.
Braniff in the early 1980's probably had a better website...
Mar 1, 2011 | 1:25 pm
#313
Join Date: Jan 2011
Programs: DL Diamond 4MM, Hyatt CC, Marriott PP/LT Plat, AA ExPlat, Amex Centurion
Posts: 50
My tolerance for a horribly spotty website is evidence of how well the Hyatt loyalty program works.
I do not think there is any other service I would use that has this unreliable a website.
There are competitors with 100 times faster, better, and more reliable websites, and yet I still book Hyatt (and then wander to FT to vent about it).
That is true love.
I do not think there is any other service I would use that has this unreliable a website.
There are competitors with 100 times faster, better, and more reliable websites, and yet I still book Hyatt (and then wander to FT to vent about it).
That is true love.
It is hard to fathom that a company, that does so many things right, can have an IT function this bad. But I am hooked on Hyatt as well. Have 8-10 reservations on the books right now...and about half of those took a website struggle to get done.
Mar 3, 2011 | 1:29 am
#314
Join Date: May 2003
Location: New York, NY
Programs: Hyatt Diamond, AA Platinum
Posts: 932
The saga of Hyatt's terrible website continues as I can't make a reservation now. This is the message I get:
"Our online reservation system is currently unavailable. Please try your request again later."
"Our online reservation system is currently unavailable. Please try your request again later."
Mar 4, 2011 | 12:11 am
#315
Join Date: Feb 2011
Location: 90210
Programs: Hyatt Diamond, SPG Plat
Posts: 121
As of right now i get this error trying to log into the GP site.
"An unexpected error has occurred while attempting to process your request. Please try again later."
"An unexpected error has occurred while attempting to process your request. Please try again later."