Originally Posted by
HoustonConsultant
My tolerance for a horribly spotty website is evidence of how well the Hyatt loyalty program works.
I do not think there is any other service I would use that has this unreliable a website.
There are competitors with 100 times faster, better, and more reliable websites, and yet I still book Hyatt (and then wander to FT to vent about it).
That is true love.
+1
It is hard to fathom that a company, that does so many things right, can have an IT function this bad. But I am hooked on Hyatt as well. Have 8-10 reservations on the books right now...and about half of those took a website struggle to get done.