Hyatt.com/GP.com---Website Issues
Feb 1, 2011 | 8:30 pm
#271
Moderator: LGBTQ+ Travel & Hyatt Gold Passport
Join Date: Jan 2000
Location: CVG
Posts: 15,301
Feb 2, 2011 | 9:33 am
#272
Join Date: May 2003
Location: New York, NY
Programs: Hyatt Diamond, AA Platinum
Posts: 932
Feb 5, 2011 | 8:04 pm
#273
Join Date: May 2006
Location: BOS and ...
Programs: UA 2MM; AA 1.5MM; DL .5MM; Hyatt GP 1M; HH Gold; CP/Rad. Gold; Miracle Fruit-su Club
Posts: 9,961
Point balance recalculation when changing award reservations can be a real challenge -- with uncredited, delayed or simply very incorrect new balances showing - especially when many irons are in the fire at once. But the right balance usually shows up after several days. In several instances, I've called and painstakingly worked through the correction. Then recently, I didn't have the time to call for about a week, and the adjusted, correct balance showed up on its own -- a first for me. This problem really shouldn't happen.
Word to the wise: Write down the starting balance somewhere when making a number of potentially changing (or canceling) award reservations. (Which would be all the time. Non?)
Don't know if this issue belongs in this thread, or on its own. And apologies if it does and already has shown up here...
NB: In fairness (?), I had the same problem several times years ago with Mileage Plus -- canceled award travel but the miles didn't automatically show up in the balance. All the more intense a nuisance for extreme travelers.
Word to the wise: Write down the starting balance somewhere when making a number of potentially changing (or canceling) award reservations. (Which would be all the time. Non?)
Don't know if this issue belongs in this thread, or on its own. And apologies if it does and already has shown up here...
NB: In fairness (?), I had the same problem several times years ago with Mileage Plus -- canceled award travel but the miles didn't automatically show up in the balance. All the more intense a nuisance for extreme travelers.
Feb 6, 2011 | 9:16 am
#274
Join Date: May 2003
Location: New York, NY
Programs: Hyatt Diamond, AA Platinum
Posts: 932
Looks like website is down again
Feb 8, 2011 | 10:01 am
#275
Join Date: May 2003
Location: New York, NY
Programs: Hyatt Diamond, AA Platinum
Posts: 932
I've actually noticed that while making a reservation that if I leave the browser or browser tab and do something else on the computer, the hyatt.com site will return a "Technical Error" upon return to Hyatt.com.
Feb 8, 2011 | 9:54 pm
#276
FlyerTalk Evangelist
Join Date: Nov 2009
Location: Northeast Kansas | Colorado Native
Programs: Amex Gold/Plat, UA *G, Hyatt Globalist, IHG Plat Marriott LT Gold, NEXUS, TSA Disparager Unobtanium
Posts: 22,652
Feb 11, 2011 | 9:16 am
#277
Join Date: Jan 2010
Location: Sugar Land, TX
Programs: AA LT Gold, UA Gold, Hyatt Plat, HHonors Gold, Priority Club Gold, Marriott Silver
Posts: 316
Looks like the site is having problems, I'm not able to log-in to my GP account. Not that I'm surprised, there seem to be issues on the site every other day.
Feb 16, 2011 | 9:16 am
#278
Join Date: Jul 2009
Posts: 848
Best Available Rate Search
I find it frustrating when doing a search for rates and reservations by destination that the list of results will not show AAA or other affiliation rates, even if that rate type is selected before doing the search. Since the AAA promos sometimes vary by property, I end up having to check multiple hotels individually to see which offers the best rate options. If the affinity rate option is provided at the time of the search, those rates really should be included in the results list.
Feb 16, 2011 | 3:13 pm
#279
Join Date: Apr 2009
Location: LUX
Programs: LH SEN, BA GOLD, FB GOLD, HH DIA, SPG PLAT
Posts: 166
website down again ? somehow it is not working for me to log in...
Feb 16, 2011 | 3:56 pm
#280
FlyerTalk Evangelist
Join Date: Nov 2009
Location: Northeast Kansas | Colorado Native
Programs: Amex Gold/Plat, UA *G, Hyatt Globalist, IHG Plat Marriott LT Gold, NEXUS, TSA Disparager Unobtanium
Posts: 22,652
Feb 19, 2011 | 1:15 am
#281
Join Date: Apr 2009
Location: LUX
Programs: LH SEN, BA GOLD, FB GOLD, HH DIA, SPG PLAT
Posts: 166
Funny thing: Right now I am at the Hyatt CDG and connected to their network. However as it seems it is not possible to connect to Hyatt.com...
The following error was encountered:
* Connection to 216.205.86.51 Failed
The system returned:
(110) Connection timed out
The remote host or network may be down. Please try the request again.
Your cache administrator is webmaster.
The following error was encountered:
* Connection to 216.205.86.51 Failed
The system returned:
(110) Connection timed out
The remote host or network may be down. Please try the request again.
Your cache administrator is webmaster.
Feb 19, 2011 | 9:10 am
#282
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS Plat, AA EP, Bonvoy Plat, Hilton Dia, Hyatt Glob, IHG Plat, ...
Posts: 21,545
Code:
HTTP 500 error type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception java.lang.NullPointerException atg.filter.dspjsp.PageFilter.doFilter(Unknown Source) org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:96) note The full stack trace of the root cause is available in the JBossWeb/2.0.0.GA_CP logs.
Feb 19, 2011 | 10:48 am
#283
Join Date: Feb 2009
Location: United Kingdom
Programs: Hyatt Diamond, HH Diamond, SPG Gold, Marriott Gold, Amex Platinum
Posts: 1,223
Yet again unavailable and I've had 2 different errors the past 2 times I tried to book some rooms, this time on Saturday EVENING here in the UK because I already know that there is no way I will be able to book a room on Sunday since the reservation system is always down due to maintenance. Ok, that's bad enough, but now Saturday as well????
I've never before come across such as highly regarded company with such an unprofessional website.
I've never before come across such as highly regarded company with such an unprofessional website.
Feb 19, 2011 | 10:55 am
#284
FlyerTalk Evangelist
Join Date: Nov 2009
Location: Northeast Kansas | Colorado Native
Programs: Amex Gold/Plat, UA *G, Hyatt Globalist, IHG Plat Marriott LT Gold, NEXUS, TSA Disparager Unobtanium
Posts: 22,652
Code:
HTTP 500 error type Exception report message description The server encountered an internal error () that prevented it from fulfilling this request. exception java.lang.NullPointerException atg.filter.dspjsp.PageFilter.doFilter(Unknown Source) org.jboss.web.tomcat.filters.ReplyHeaderFilter.doFilter(ReplyHeaderFilter.java:96) note The full stack trace of the root cause is available in the JBossWeb/2.0.0.GA_CP logs.
Looks like it is working, now.. If only it would stay online, 24/7!
Feb 21, 2011 | 10:04 am
#285
Join Date: Jun 2006
Location: DFW
Programs: UA MM, QF Plat, Hilton, Hyatt, Marriott
Posts: 2,570
And Hyatt.com is not working again. Just getting a blank page when I try to log into my account.
Can their website be any more pathetic?
HTTP Status 503 - This application is not currently available
type Status report
message This application is not currently available
description The requested service (This application is not currently available) is not currently available.
JBossWeb/2.0.0.GA_CP
Can their website be any more pathetic?
HTTP Status 503 - This application is not currently available
type Status report
message This application is not currently available
description The requested service (This application is not currently available) is not currently available.
JBossWeb/2.0.0.GA_CP