Hyatt.com/GP.com---Website Issues
Sep 15, 2010 | 4:45 pm
#121
Join Date: Jan 2006
Location: FAT
Programs: AA mm, Hilton Dime, Hyatt Xpl.& PC Plat, Miracle Fruit-su club
Posts: 1,694
Hmm 45 seconds to login now. I'm showing Anthony Bourdain as well 
(been hanging out too long in the Mileage deals thread!)
(been hanging out too long in the Mileage deals thread!)
Sep 15, 2010 | 5:05 pm
#122
Ambassador: Alaska Airlines
Join Date: Jul 2009
Location: Seattle
Programs: AS MVP Gold
Posts: 2,733
The Diamond Line has a recording that answers with:
"We are currently experiencing technical difficulties with our reservations system. We request that you contact us in approximately 1 hour."
At least they are aware of the situation.
"We are currently experiencing technical difficulties with our reservations system. We request that you contact us in approximately 1 hour."
At least they are aware of the situation.
Sep 16, 2010 | 9:08 pm
#123
Join Date: Sep 2010
Location: DFW
Programs: AA EXP, AVIS President's Club, Hilton Diamond
Posts: 50
Hyatt.com is doing everything to drive AWAY customers
Dear <>:
I apologize for any inconvenience this matter has caused. I look forward to a future opportunity to assist you. Thank you for choosing Hyatt.
Please allow me to sincerely apologize for any inconvenience this matter has caused. Your message has been forwarded to the appropriate department for consideration, and we thank you for your feedback on this matter.
Original Message Follows:
------------------------
Your company is doing nothing to fix the website issues.
Your company doesn't even have a website help desk.
It is 9:45pm CST 9/16/2010 and I get this error
Sorry, we're experiencing technical difficulties and were unable to complete your request.
We apologize for any inconvenience this error may have caused. Our system has automatically logged this error, but if you want to give us some more details, please visit our website feedback form.
You can try hitting the back button and refreshing the screen to see if that gets you back on track or contact our reservation center to make a reservation.
I apologize for any inconvenience this matter has caused. I look forward to a future opportunity to assist you. Thank you for choosing Hyatt.
Please allow me to sincerely apologize for any inconvenience this matter has caused. Your message has been forwarded to the appropriate department for consideration, and we thank you for your feedback on this matter.
Original Message Follows:
------------------------
Your company is doing nothing to fix the website issues.
Your company doesn't even have a website help desk.
It is 9:45pm CST 9/16/2010 and I get this error
Sorry, we're experiencing technical difficulties and were unable to complete your request.
We apologize for any inconvenience this error may have caused. Our system has automatically logged this error, but if you want to give us some more details, please visit our website feedback form.
You can try hitting the back button and refreshing the screen to see if that gets you back on track or contact our reservation center to make a reservation.
Last edited by flytastic; Sep 16, 2010 at 9:40 pm
Sep 16, 2010 | 9:10 pm
#124
Join Date: Sep 2010
Location: DFW
Programs: AA EXP, AVIS President's Club, Hilton Diamond
Posts: 50
"No active reservations found" is totally FALSE
From: "[email protected]" <[email protected]>
Sent: Thu, September 16, 2010 11:15:42 AM
Dear <>:
Please be assured it Gold Passport number is listed on your reservations.
Original Message Follows:
------------------------
Gold Passport Customer Service
Comments:
Your company has a terrible website. I just logged in to see my reservations and it says
"Find all your future Hyatt Hotels & Resorts reservation(s) that include your Hyatt Gold Passport account number. No active reservations found."
which is FALSE because I have many reservations.
Sent: Thu, September 16, 2010 11:15:42 AM
Dear <>:
Please be assured it Gold Passport number is listed on your reservations.
Original Message Follows:
------------------------
Gold Passport Customer Service
Comments:
Your company has a terrible website. I just logged in to see my reservations and it says
"Find all your future Hyatt Hotels & Resorts reservation(s) that include your Hyatt Gold Passport account number. No active reservations found."
which is FALSE because I have many reservations.
Last edited by flytastic; Sep 16, 2010 at 9:41 pm
Sep 19, 2010 | 8:49 am
#125
Join Date: Sep 2002
Posts: 1,743
I am finding that my online account statement has become intractable--despite reconciling to a specific date, changes to the balance have occurred and it has become impossible to determine the origin or nature of those changes. This is dismal--lots of unnecessary lost time on the part of GP members and Cus.Svc. reps.
Sep 28, 2010 | 11:25 am
#126
Join Date: Dec 2000
Location: Charleston, SC, USA
Programs: Avis Pref+, Hyatt Explorist, Marriott Life Gold, Honors Silver, IHG Plat via MC.
Posts: 6,789
Since the Visa Free Nights have shown up in my account, when I try to book online, I get an Unavailable message even when the nights & hotel are readily available by phone!
Sep 28, 2010 | 3:40 pm
#127
Join Date: Jan 2006
Location: FAT
Programs: AA mm, Hilton Dime, Hyatt Xpl.& PC Plat, Miracle Fruit-su club
Posts: 1,694
Government rates not bookable?
...not that I would EVER check them, me not being a gov't employee and all...
Doing a search from the main reservations page just returns to the same page with all fields blank.
EDIT - working fine now, 20 minutes later. Wow - THAT'S responsive!
Doing a search from the main reservations page just returns to the same page with all fields blank.
EDIT - working fine now, 20 minutes later. Wow - THAT'S responsive!
Last edited by jumpdogjump; Sep 28, 2010 at 4:06 pm
Sep 30, 2010 | 12:28 am
#128
Join Date: May 2003
Location: New York, NY
Programs: Hyatt Diamond, AA Platinum
Posts: 932
It's been down for the past 3 hours for me.
Has anyone else noticed hyatt.com being down a lot lately?
Has anyone else noticed hyatt.com being down a lot lately?
Sep 30, 2010 | 12:50 am
#129
Join Date: Feb 2009
Location: United Kingdom
Programs: Hyatt Diamond, HH Diamond, SPG Gold, Marriott Gold, Amex Platinum
Posts: 1,223
Still down - I hope they're not planning another website make over like last time.
Sep 30, 2010 | 8:52 am
#130
Join Date: Sep 2007
Location: HKG/YVR/NYC
Programs: AC 75K, A3*G, AS MVPG, AA LT Gold 1MM, JL/JGC (OWS) , Marriott Titanium, Hertz 5*, Avis PC
Posts: 3,703
The stupid GP website makeover is showing up again, anyone else seeing this?
Sep 30, 2010 | 8:58 am
#131
Join Date: Aug 2009
Programs: Hyatt Gold Passport, Shangri-la Golden Circle
Posts: 302
Oh goodness! The stupid website IS back~!
Sep 30, 2010 | 10:48 pm
#132
Join Date: Aug 2009
Programs: Hyatt Gold Passport, Shangri-la Golden Circle
Posts: 302
I tried to search for special offers in China using the new Hyatt website. Apparently, Grand Hyatt Shenzhen does not exist on the list. I tried searching under "China" and "Shenzhen".
Very stupid website indeed.
Very stupid website indeed.
Oct 1, 2010 | 6:55 am
#133
Join Date: Sep 2010
Location: chicago
Programs: Gold Passport, AA Advantage, Mileage Plus
Posts: 22
I just searched special offers with and without specific dates for China and Shenzhen and got back 96 and 4 offers respectively. Can you provide more details on what happened so we can try to reproduce it?
Thanks and we'll take a look at it.
Anyone else having a problem with special offers search?
Oct 1, 2010 | 9:30 am
#134
Join Date: Mar 2001
Location: Philly, Madrid
Programs: Alaska MVP Gold
Posts: 2,592
It seems that the website has changed since I last booked a room. Can someone tell me where to find the list of G bonuses? I used to see that link on the right of the GP page, but it is very different now.
Oct 1, 2010 | 9:31 am
#135
FlyerTalk Evangelist
Join Date: Nov 2009
Location: Northeast Kansas | Colorado Native
Programs: Amex Gold/Plat, UA *G, Hyatt Globalist, IHG Plat Marriott LT Gold, NEXUS, TSA Disparager Unobtanium
Posts: 22,651
