From: "[email protected]" <[email protected]>
Sent: Thu, September 16, 2010 11:15:42 AM

Dear <>:

Please be assured it Gold Passport number is listed on your reservations.


Original Message Follows:
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Gold Passport Customer Service

Comments:
Your company has a terrible website. I just logged in to see my reservations and it says
"Find all your future Hyatt Hotels & Resorts reservation(s) that include your Hyatt Gold Passport account number. No active reservations found."

which is FALSE because I have many reservations.