Hyatt.com/GP.com---Website Issues
Jun 10, 2010 | 3:56 pm
#46
FlyerTalk Evangelist
Join Date: Mar 2009
Location: EWR
Programs: UAPlat; *Gold; Hyatt Diam; SPG Plat; PWP goddess
Posts: 16,579
Reservation system is down!
Eek! Can't believe that the system is down! ('503 Service Temporarily Unavailable')! On top of that I agreed to do the on-line survey!
Jun 10, 2010 | 4:43 pm
#47
Join Date: Jul 2007
Posts: 567
All my reservations are vanished into thin air.
Jun 10, 2010 | 4:44 pm
#48
FlyerTalk Evangelist
Join Date: Mar 2009
Location: EWR
Programs: UAPlat; *Gold; Hyatt Diam; SPG Plat; PWP goddess
Posts: 16,579
Jun 10, 2010 | 5:33 pm
#50
Join Date: Jan 2006
Location: FAT
Programs: AA mm, Hilton Dime, Hyatt Xpl.& PC Plat, Miracle Fruit-su club
Posts: 1,694
Glad it's not just me this time. 
Jun 10, 2010 | 11:33 pm
#52
Ambassador: Alaska Airlines
Join Date: Jul 2009
Location: Seattle
Programs: AS MVP Gold
Posts: 2,733
I'm officially embarrassed for Hyatt. www.hyatt.com just comes up with a JBoss welcome page that exposes the underlying application server.
C'mon guys, at LEAST make an error page that's Hyatt branded, rather than exposing your underlying technical implementation. I understand some services are not 24/7 but this is really unacceptable for a multinational corporation.
C'mon guys, at LEAST make an error page that's Hyatt branded, rather than exposing your underlying technical implementation. I understand some services are not 24/7 but this is really unacceptable for a multinational corporation.
Jun 11, 2010 | 9:32 am
#53
Join Date: Jan 2008
Location: San Luis Obispo, CA
Programs: Military Space-A, UA Plat, AS MVP Gold 75K, Hyatt Globalist, Marriott Plat, IHG Plat, HHonors Gold
Posts: 1,250
Trying to see upcoming reservations:
Sorry, we're experiencing technical difficulties and were unable to complete your request.
* Hyatt Home Page
* Find a Hotel
* Make a Reservation
* Hyatt Gold Passport
* Hyatt Vacation Club
* Customer Service
We apologize for any inconvenience this error may have caused. Our system has automatically logged this error, but if you want to give us some more details, please visit our website feedback form.
You can try hitting the back button and refreshing the screen to see if that gets you back on track or contact our reservation center to make a reservation.
Hyatt Hotels & Resorts
1-888-591-1234
[email protected]
Outside North America Assistance
Sorry, we're experiencing technical difficulties and were unable to complete your request.
* Hyatt Home Page
* Find a Hotel
* Make a Reservation
* Hyatt Gold Passport
* Hyatt Vacation Club
* Customer Service
We apologize for any inconvenience this error may have caused. Our system has automatically logged this error, but if you want to give us some more details, please visit our website feedback form.
You can try hitting the back button and refreshing the screen to see if that gets you back on track or contact our reservation center to make a reservation.
Hyatt Hotels & Resorts
1-888-591-1234
[email protected]
Outside North America Assistance
Jun 14, 2010 | 8:47 am
#54
Original Poster
No longer used by Hyatt; use World of Hyatt Concierge
Join Date: Jul 1999
Posts: 1,628
I'm officially embarrassed for Hyatt. www.hyatt.com just comes up with a JBoss welcome page that exposes the underlying application server.
C'mon guys, at LEAST make an error page that's Hyatt branded, rather than exposing your underlying technical implementation. I understand some services are not 24/7 but this is really unacceptable for a multinational corporation.
C'mon guys, at LEAST make an error page that's Hyatt branded, rather than exposing your underlying technical implementation. I understand some services are not 24/7 but this is really unacceptable for a multinational corporation.
I am happy to report, that as of today we do indeed have a Hyatt branded technical difficulties page, I apologize for any inconvience and we do realize that this was long overdue.
Geoff B.
Jun 16, 2010 | 8:30 am
#55
Join Date: Jul 2009
Posts: 848
How does this happen?
I can't seem to paste a screen print of this, but while searching rates in Austin, I got a Hyatt Place background with the HR Lost Pines shown in the upper left corner but rates for Hyatt Place Austin/Arboretum.
Hyatt Place Home > Hotel Locations > Hyatt Regency Lost Pines Resort and Spa > Hotels > Rates
Reservation Summary
Hyatt Place Austin/Arboretum
Austin Texas USA
Hyatt Place Home > Hotel Locations > Hyatt Regency Lost Pines Resort and Spa > Hotels > Rates
Reservation Summary
Hyatt Place Austin/Arboretum
Austin Texas USA
Last edited by DealDetective; Jun 17, 2010 at 6:26 pm
Jun 17, 2010 | 2:35 pm
#56
Suspended
Join Date: Dec 2009
Location: WAS
Programs: UA 1k, SPG Plat, Hyatt Diamond, Hilton Diamond, PC Plat
Posts: 484
Just received the following email which might explain why I haven't been able to login with my username for a while...
I wanted to make you aware that our website experienced a system error that may have overridden your User Name with your Hyatt Gold Passport account number when you recently made a reservation online. You can continue to log in to your Hyatt Gold Passport account with your Hyatt Gold Passport number and password. However, if you would like to create a new User Name, please visit goldpassport.com, log in using your Hyatt Gold Passport number and password and update your profile. If you have any questions, please contact Hyatt Gold Passport Customer Service at 1-800-228-3360.
We sincerely apologize for the inconvenience.
Warmest regards,
Jeff Zidell
Vice President
Hyatt Gold Passport
We sincerely apologize for the inconvenience.
Warmest regards,
Jeff Zidell
Vice President
Hyatt Gold Passport
Jun 17, 2010 | 3:09 pm
#57
Join Date: Jul 2009
Posts: 848
I just got the same email. Interestingly, I have NOT had any trouble logging in with my user name.
Jun 17, 2010 | 3:23 pm
#58
Join Date: Aug 2005
Posts: 171
Good Day: for obvious safety reasons/concerns I would suggest and recommend nobody log in their accounts using the link provided in the above quoted "electronic" communication.
Jun 17, 2010 | 9:37 pm
#59
Join Date: Apr 2005
Location: Marylebone
Programs: BA/BD Gold, UA Silver
Posts: 1,873
Just now logged into my GP account, and can no longer see the number of BWB nights I've earned. Instead, there is a paragraph asking me if I would like to register for the BWB promotion.
Argh..
Argh..
Jun 18, 2010 | 8:19 am
#60
Original Poster
No longer used by Hyatt; use World of Hyatt Concierge
Join Date: Jul 1999
Posts: 1,628
If want to you can PM me your Gold Passport account number and name associated with the account, and I would be happy to look into this for you.
Best Regards
Geoff B.