Hyatt.com/GP.com---Website Issues
Nov 25, 2013 | 10:34 pm
#796
Join Date: Nov 2013
Posts: 13
I keep seeing this page when i try to access hyatt.com.
What gives?
Changing browser, deleting cookies, all don't work..
===
http://www.hyatt.com/hyatt/500.jsp
"Sorry, we're experiencing technical difficulties and were unable to complete your request."
What gives?
Changing browser, deleting cookies, all don't work..
===
http://www.hyatt.com/hyatt/500.jsp
"Sorry, we're experiencing technical difficulties and were unable to complete your request."
Nov 26, 2013 | 5:57 am
#797
Join Date: Jun 2011
Location: Switzerland
Programs: Bonvoy Titanium (LTG), IHG Amb, OW Sapphire
Posts: 1,675
Same here... trying to access the GP page but without luck all day....
How can they still suck at their website after such a long time?.....
How can they still suck at their website after such a long time?.....
Nov 27, 2013 | 9:29 pm
#798
Join Date: Mar 2007
Location: ABQ & SMF
Programs: AA EXP 4MM, Piper Dakota, Admirals Club, Hyatt Glob, Hilton Gold, Wyndham Diamond
Posts: 1,484
The website is still down, including the ability to make reservations online.
Nov 27, 2013 | 9:57 pm
#799
Join Date: Jul 1999
Location: Sacramento, CA
Programs: AA Exec Plat, Hyatt,Marriott,BA,AS
Posts: 4,535
I'm having no problems right now and I didn't a few hours ago.
Dec 12, 2013 | 8:13 am
#800
FlyerTalk Evangelist
Join Date: Jul 2011
Programs: SEIBU PRINCE CLUB Platinum, Marriott Platinum
Posts: 21,780
Dec 16, 2013 | 9:10 am
#801
Join Date: Feb 2005
Posts: 868
Hyatt Website Issues
I've been trying to book stays online at www.hyatt.com but I keep getting an error message. Tried using firefox, chrome and IE. All to no avail. Seems like there's some problem with the website.
I get the following message.
"SORRY, WE'RE EXPERIENCING TECHNICAL DIFFICULTIES AND WERE UNABLE TO COMPLETE YOUR REQUEST."
I get the following message.
"SORRY, WE'RE EXPERIENCING TECHNICAL DIFFICULTIES AND WERE UNABLE TO COMPLETE YOUR REQUEST."
Jan 6, 2014 | 8:11 pm
#802
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,077
the Goldpassport.com website says it is down for maintenance. Pretty lousy time for this given that we are on the eve of the announced devaluation of Hyatt points and people are trying to make bookings online.
The Hyatt Gold Passport system is undergoing maintenance at this time.
Jan 6, 2014 | 8:14 pm
#803
Join Date: Feb 2012
Location: LAX
Programs: AA, TY, UR, UA, US, WN, MR, SPG
Posts: 1,453
I was about to pull the trigger on an 81K point transfer from UR as soon as I got to the reservation started on HGP, and it does this. 1/7/14 is still 5 hours out...2 if you're ET, which I'd still accept. But if they're starting the switch now? Not cool
Jan 6, 2014 | 8:26 pm
#804
Join Date: Apr 2005
Programs: DL DM MM, Hyatt LT Globalist, SPG LT Gold, Marriott LT Gold, Hertz PC
Posts: 2,156
Jan 6, 2014 | 8:45 pm
#805
Join Date: May 2005
Location: ONT/NYC
Programs: DL GLD; AA GLD; CO GLD
Posts: 278
I saw the same thing. Called in and the rep couldnt even pull up my GP account but she made the reservation anyway and said theyd take the (old number of) points out of the account after maintenance was completed. Keeping my fingers crossed!
Jan 6, 2014 | 8:55 pm
#806
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,077
Seriously, yes. At least they can make bookings on the phone using points; however, point balances may appear messed up/stagnant in some cases to the GP reservation reps -- that means you'll need to calculate and keep track of your own balance and may need to be handed off to some kind of specialist to look into and/or fix the issue..
Jan 6, 2014 | 8:58 pm
#807
Join Date: Mar 2013
Posts: 274
This is unbelievable - also having trouble getting through by phone.
Jan 6, 2014 | 9:16 pm
#808
Join Date: Mar 2013
Location: Albany, NY
Programs: SPG LTP, Hyatt Globalist, HH Gold, IHGPlat, RadGold, Marriott Plat, BW Diamond
Posts: 172
Hyatt Gold Passport Website Down
I have been trying to sign into the Hyatt Gold Passport website for the past hour or two and keep getting a message that it is undergoing maintenance. This is not a great time to do maintenance as many of us are trying to book hotels at the old award rates before the changes occur tomorrow. I am very disappointed that I have been unable to book my last couple of award reservations! There should have been an earlier cut off time posted if Hyatt was going to do this!
Jan 6, 2014 | 9:19 pm
#809
Join Date: Feb 2012
Location: LAX
Programs: AA, TY, UR, UA, US, WN, MR, SPG
Posts: 1,453
I was able to transfer from UR and book by phone. Got the confirmation.
Jan 6, 2014 | 9:26 pm
#810
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,077
That is an issue. It may help to say the following to the AVCS prompt: "GoldPassport Customer Service". It will still involve a wait. Amusingly it seems hooked to saying the wait time will be longer than 3 minutes even when it ends up being way longer than that.