CloudCoder

All my future reservations are gone also.

Andaz5

The new website has got to be worse than the old website. For the past 24 hours I've been trying to plan my travels for next week... it's hit or miss if the search results will calculate... it keeps defaulting to the Modify / Cancel an existing Reservation screen!!!

REALLY LAME HYATT!

JackE

Thanks!

On another topic, I understand IT doesn't want to extend session time because of server resources, but could you at least enable all browsers to store username and password (I use Safari and it remembers nothing. Not a problem with any other site I use). Then one click would log us in. A check box could enable users to opt in or out.

Football Fan

The Hyatt IT people should look at this:

http://goodui.org/

Especially no. 14...so stupid to hide the selection for number of guests and corporate code...

Stewie Mac

couple of reservations for next week, when I select 'rate rules' within reservation details I am seeing a blank under 'rate description' - this is for one x paid, one x points stay

I am sure that I used to be able to select that and see the rate in currency or points, as applicable. Bug or 'enhancement'?

doss1

I don't know if this is a website issue, but I logged into my Gold Pass control panel and in my "account details" page I see at the bottom a table of my account activity. For the table row with the date of July 19, I see that I received an "award" which I'm assuming to be one of my annual free nights from my Hyatt card. However, when I click on my AWARDS page, I don't see the award listed. It's not a points award, so I'm not sure what else it could be. Anyone have any ideas? Should I contact Hyatt.com?

dw

I noticed this several weeks ago, and it is still affecting all my reservations. It's frustrating because it means I need to rely more on my confirmation emails than the web site to remember if I have rates booked that are inclusive of other things (like breakfast)

Gold Passport Concierge

Hi doss1,

Please PM your GP number to me. I'll be happy to look into this award.

Sincerely,

Nick B.

MDWCommuter

I'm relatively new to Hyatt and Hyatt's web site (ex-Starwood), but here's what I've noticed so far:

- I have 4 upcoming reservations and none of them provide details about the reservation under "Reservation Details" other than general hotel information and my confirmation number. Shouldn't it tell me what my room type booked is? The rate? Special requests, if any? You know, stuff that's specific to my reservation?

- I like using Passbook on my iPhone. It's handy to have all that stuff in one place, and kudos to Hyatt for making that a prominent feature online. Just a couple of notes about that: 1) it seems like the Passbook button in the confirmation email is missing one or more variables because if you have more than one email from Hyatt with the Passbook button in it, only the newest email will actually load the right hotel into Passbook. If you try to do that with a slightly older email from a different reservation, you still get the Passbook card for the newest email and hotel. Hope that makes sense. 2) I can't seem to find the Passbook button in my reservations within the Hyatt iOS app. Either I missed it or it isn't there, which would be a little eyebrow raising not to have iOS Passbook functionality built into your iOS app.

- When I search for Hyatts in Seoul, SK, seems like the results should include hotels at Incheon. I realize the airport is a fair distance away from central Seoul, but it still is Seoul's airport. I was initially shocked that there was no Hyatt property at the Seoul airport when searching on Hyatt.com. I ultimately found the property via a Google search.

Ancien Maestro

Don't know if this comment belongs here but I've been having major problems on my Hyatt phone app. My reservations are pullin up with incorrect dates , # of rooms, wrong rates, etc. even after receiving the latest iPhone app update.

seawolf

hyatt.bomb flaking out again. Seriously, why is keeping hyatt.com operating such a huge challenge?!?!?

Ancien Maestro

My app is inconsistent over all reservations with infinity # of rooms and infinity in fields where my rate goes and where the date goes.

Wish they had infinity where my points to so I can take a snapshot.

Plus I almost always have to manually sign in although I've got the in switched on for automatic sign on. Irritating to say the least.

Unfortunately, www.fairmont.com isn't any better at its problems neither or both website and app.

rambutan

I just want to second what others have pointed out about Passbook on the iPhone. It would be great if the Hyatt app would directly interface with it and create a reservation "ticket" in Passbook. (Similar to how the airlines push boarding passes to Passbook if you check in using their apps. It is handy.)

Of course the real win would be if I could check in and collect my room key quickly at a lobby kiosk using Passbook!!

I hope someone at Hyatt reads this board and they take these enhancement requests into consideration.

Ancien Maestro

Would be nice to pull up the barcode and checkin in as well.

Getting basic information to pull up would be the first baby steps on my to do list on a long list of wants.

Funny, I saw that the Hyatt app when I downloaded to be rated 4.5 out of 5. Was the app actually better in the past?

Plus having trouble pulling up my latest invoices on the web. Nice feature though.

AJLondon

I made 6 reservations for sept over the last few days. All of them have disappeared from the GP account!

However the earlier made 3 reservations for Oct and Nov are still there!