Originally Posted by doss1

I don't know if this is a website issue, but I logged into my Gold Pass control panel and in my "account details" page I see at the bottom a table of my account activity. For the table row with the date of July 19, I see that I received an "award" which I'm assuming to be one of my annual free nights from my Hyatt card. However, when I click on my AWARDS page, I don't see the award listed. It's not a points award, so I'm not sure what else it could be. Anyone have any ideas? Should I contact Hyatt.com?