Hyatt.com/GP.com---Website Issues
Jan 6, 2014 | 9:40 pm
#811
Join Date: Mar 2010
Location: SAN
Programs: Hyatt Globalist, American Air, National Car
Posts: 1,134
how many loyalty program customers do you think they have at any given time? The lack of stable IT system has been the ongoing situation for at least 5 years, doesn't seem like they feel it's worth the corporate investment
Jan 7, 2014 | 1:47 am
#812
Join Date: Jan 2012
Location: Osaka
Programs: Hyatt Explorist, Hilton Gold, UA
Posts: 3,203
Strangely, for a while I was getting the maintenance message if I tried to sign into my account to see my reservations or anything else, but when making a res I could sign in with no prob and complete the res (but then still could not access my info). When I could get in later, all of the 6 res I made this way were just fine.
Jan 14, 2014 | 6:34 pm
#813
Join Date: Feb 2005
Posts: 868
I'm still getting random problems assessing the website. How can I book a room with hyatt if I can't access the site? I don't think hyatt cares about their website. It seems like they have just given up.
Jan 15, 2014 | 6:45 am
#814
Join Date: Aug 2013
Posts: 224
I'm not sure if this is the right place to post this...
Is there a reason that I can't redeem my 2 free award nights (credited when I signed up for the Chase Hyatt Card) for a certain hotel in September? When searching for the hotel in regular reservations, there are standard rooms available for points. However, when searching for the hotel through the Award Nights search, I get the message:
The property or award you have selected is not available for the selected dates indicated. Please contact Gold Passport Customer Service at 1-866-557-6671 or your nearest Worldwide Reservation Center
Is there a reason for this?
Is there a reason that I can't redeem my 2 free award nights (credited when I signed up for the Chase Hyatt Card) for a certain hotel in September? When searching for the hotel in regular reservations, there are standard rooms available for points. However, when searching for the hotel through the Award Nights search, I get the message:
The property or award you have selected is not available for the selected dates indicated. Please contact Gold Passport Customer Service at 1-866-557-6671 or your nearest Worldwide Reservation Center
Is there a reason for this?
Jan 15, 2014 | 6:51 am
#815
FlyerTalk Evangelist, Ambassador: World of Hyatt
Join Date: Jul 2001
Location: New Jersey
Programs: Hyatt Globalist, Fairmont Lifetime Plat, UA Silver, dirt elsewhere
Posts: 47,408
Try one night at a time. If that doesn't work, call customer service.
Jan 15, 2014 | 9:05 am
#816
Ambassador: World of Hyatt
Join Date: Apr 2000
Location: San Diego,CA
Posts: 11,212
I'm not sure if this is the right place to post this...
Is there a reason that I can't redeem my 2 free award nights (credited when I signed up for the Chase Hyatt Card) for a certain hotel in September? When searching for the hotel in regular reservations, there are standard rooms available for points. However, when searching for the hotel through the Award Nights search, I get the message:
The property or award you have selected is not available for the selected dates indicated. Please contact Gold Passport Customer Service at 1-866-557-6671 or your nearest Worldwide Reservation Center
Is there a reason for this?
Is there a reason that I can't redeem my 2 free award nights (credited when I signed up for the Chase Hyatt Card) for a certain hotel in September? When searching for the hotel in regular reservations, there are standard rooms available for points. However, when searching for the hotel through the Award Nights search, I get the message:
The property or award you have selected is not available for the selected dates indicated. Please contact Gold Passport Customer Service at 1-866-557-6671 or your nearest Worldwide Reservation Center
Is there a reason for this?
The inventory for Chase awards is very similar but not exactly the same as points inventory from what Hyatt insiders have shared with me in the past
You may also have a simple system limitation
By calling customer service they may have a fix or many be able to call the hotel directly and see if they are able to confirm the award space of your choice
Good luck and let us know how you make out
Cheers
Jan 21, 2014 | 4:28 pm
#817
Suspended
Join Date: Aug 2012
Location: NYC & PEK
Programs: Hyatt Diamond, UA GS, AA EXP
Posts: 292
It seems that hyatt site is down for three days. I cannot book my incoming stay. Anyone ha similar problem?
Jan 21, 2014 | 5:17 pm
#818
FlyerTalk Evangelist
Join Date: Jul 2011
Programs: SEIBU PRINCE CLUB Platinum, Marriott Platinum
Posts: 21,780
Jan 29, 2014 | 4:46 pm
#819
Join Date: Nov 2011
Location: California
Programs: Hyatt Globalist, Marriot Lifetime Titanium
Posts: 2,297
Feb 3, 2014 | 10:29 pm
#820
FlyerTalk Evangelist
Join Date: Jul 2011
Programs: SEIBU PRINCE CLUB Platinum, Marriott Platinum
Posts: 21,780
Cannot check reservations or availability anywhere.
Feb 4, 2014 | 12:33 am
#821
Join Date: Jul 2010
Location: Between AMS and BRU
Posts: 8,854
Another bad day for Hyatt IT I guess.... yesterday I was able to make bookings but the confirmation e-mails took about 12hrs. Also a bit of a pain is that when you make changes to the dates the overview screen still displays the old dates :-(.
Feb 6, 2014 | 10:36 am
#822
Join Date: Oct 2010
Programs: SPG Gold, Hyatt GP Platinum
Posts: 496
Hyatt website is a joke. I constantly get error messages and have to log-in again and again each time I transition from hyatt.com & goldpassport.
Feb 9, 2014 | 9:38 pm
#823
Suspended
Join Date: Sep 2009
Location: Monte Sereno, California
Programs: Hyatt Globalist, AA EXP, 2 mm, Marriott Gold
Posts: 1,405
Feb 9, 2014 | 10:29 pm
#824
Ambassador: World of Hyatt
Join Date: Apr 2000
Location: San Diego,CA
Posts: 11,212
While some select Hyatt agents take great concern Hyatt has done little to work through the most major user issues over the years.
Luckily there is enough business even with folks giving up on occasion that are unable to utilize/get the site to function
At a certain point its the revolving door affect going around in circles.
I've developed my own work arounds and have come to accept the site even with its warts and wrinkles
Occasionally it actually transacts/works
Feb 13, 2014 | 2:45 pm
#825
Join Date: Oct 2002
Location: SYD
Programs: QF Emerald LTP marriott
Posts: 1,298
the whole hyatt and gold passport website is down here in Australia is anyone else having problems?