Hyatt.com/GP.com---Website Issues
Jul 16, 2014 | 12:00 pm
#886
Join Date: May 2010
Location: Up in the Air
Posts: 87
Site won't work since morning
This is ridiculous, I wonder when the issue will be fixed?
Besides, there is no note informing people about the problem. Very poorly handled, indeed
Besides, there is no note informing people about the problem. Very poorly handled, indeed
Jul 16, 2014 | 12:52 pm
#887
Join Date: May 2009
Programs: BA- GGL, Hyatt-GLB, Marriott- AMB
Posts: 284
It's been about 9 hours for me. Can't search or login.
Really frustrating. Does it take that long for maintenance?
Really frustrating. Does it take that long for maintenance?
Jul 16, 2014 | 12:54 pm
#888
FlyerTalk Evangelist
Join Date: Nov 2009
Location: Northeast Kansas | Colorado Native
Programs: Amex Gold/Plat, UA *G, Hyatt Globalist, IHG Plat Marriott LT Gold, NEXUS, TSA Disparager Unobtanium
Posts: 22,651
Jul 16, 2014 | 2:09 pm
#890
Join Date: Jun 2002
Location: BCT. Formerly known as attorney28
Programs: LH LT SEN,BA GGL GfL,Hyatt LT Gl,Mrtt LT P,HH LT D,IHG D-Amb,Acc D,GHA T,LHW A,Sixt/Av/Hz D/Pres
Posts: 6,947
...and when you click on "Learn more", you get a 404 error. Whoever their head of IT is should have been fired a long time ago, but this takes the cake. Do they even realize how much revenue they lose because of something like this?
Jul 16, 2014 | 2:14 pm
#891
Join Date: Mar 2012
Location: BOS
Programs: UA LT Gold 1MM; Hyatt Globalist
Posts: 256
Agreed - a heads up on the downtime issue would have been appreciated
Jul 16, 2014 | 2:24 pm
#892
Join Date: Oct 2000
Location: LAX
Programs: AA Platinum, DL Platinum, UA Gold, Bonvoy Lifetime Titanium, Hyatt Globalist.
Posts: 608
Hyatt.com Back up
I just tried again and it is up at 1:20 PM Pacific time, 10 minutes ago it wasn't.
Aug 9, 2014 | 11:34 pm
#893
Join Date: Oct 2010
Programs: SPG Gold, Hyatt GP Platinum
Posts: 496
I'm so glad Hyatt is in the hotel business and not the website/IT business. I can't check my GP points nor make hotel reservations right now.
Aug 10, 2014 | 9:02 pm
#894
Join Date: Feb 2013
Location: ANC
Programs: AS; Hyatt; Bonvoy
Posts: 1,723
The website is up and running, but I'm encountering a glitch.
When I click on the link to check each of my upcoming reservations, the information is there -- but not the rate at which the room was booked. There's a link for "Rate Rules" on each reservation, but it still doesn't bring up the rate information.
I like to be able to check what the rate was via my online account rather than having to go back to each of trip-related email folders or the PDFs that I print. Correction: That I always TRY to print to PDF -- the Hyatt site is sometimes glitchy there, too, and won't allow a PDF to be generated.
But the main concern right now is that the specific RATE information is no longer present in the online reservation list. Is anyone else experiencing this problem?
When I click on the link to check each of my upcoming reservations, the information is there -- but not the rate at which the room was booked. There's a link for "Rate Rules" on each reservation, but it still doesn't bring up the rate information.
I like to be able to check what the rate was via my online account rather than having to go back to each of trip-related email folders or the PDFs that I print. Correction: That I always TRY to print to PDF -- the Hyatt site is sometimes glitchy there, too, and won't allow a PDF to be generated.
But the main concern right now is that the specific RATE information is no longer present in the online reservation list. Is anyone else experiencing this problem?
Aug 10, 2014 | 9:55 pm
#895
Join Date: Jul 1999
Location: Sacramento, CA
Programs: AA Exec Plat, Hyatt,Marriott,BA,AS
Posts: 4,535
The website is up and running, but I'm encountering a glitch.
When I click on the link to check each of my upcoming reservations, the information is there -- but not the rate at which the room was booked. There's a link for "Rate Rules" on each reservation, but it still doesn't bring up the rate information.
I like to be able to check what the rate was via my online account rather than having to go back to each of trip-related email folders or the PDFs that I print. Correction: That I always TRY to print to PDF -- the Hyatt site is sometimes glitchy there, too, and won't allow a PDF to be generated.
But the main concern right now is that the specific RATE information is no longer present in the online reservation list. Is anyone else experiencing this problem?
When I click on the link to check each of my upcoming reservations, the information is there -- but not the rate at which the room was booked. There's a link for "Rate Rules" on each reservation, but it still doesn't bring up the rate information.
I like to be able to check what the rate was via my online account rather than having to go back to each of trip-related email folders or the PDFs that I print. Correction: That I always TRY to print to PDF -- the Hyatt site is sometimes glitchy there, too, and won't allow a PDF to be generated.
But the main concern right now is that the specific RATE information is no longer present in the online reservation list. Is anyone else experiencing this problem?
Aug 10, 2014 | 10:36 pm
#896
Join Date: Feb 2013
Location: ANC
Programs: AS; Hyatt; Bonvoy
Posts: 1,723
Thanks for the second opinion, JIMCHI. I'll check back again tomorrow and see if the rate information reappears.
Hopefully it's a temporary, isolated glitch -- like when virtually *ALL* of my reservations disappeared from the system last summer ...
Hopefully it's a temporary, isolated glitch -- like when virtually *ALL* of my reservations disappeared from the system last summer ...
Aug 11, 2014 | 12:30 pm
#897
Join Date: Aug 2011
Location: UK
Programs: AA EXP, Hyatt Globalist, Marriott Bonvoy LT Plat Elite, BA Gold
Posts: 123
The website is up and running, but I'm encountering a glitch.
When I click on the link to check each of my upcoming reservations, the information is there -- but not the rate at which the room was booked. There's a link for "Rate Rules" on each reservation, but it still doesn't bring up the rate information.
I like to be able to check what the rate was via my online account rather than having to go back to each of trip-related email folders or the PDFs that I print. Correction: That I always TRY to print to PDF -- the Hyatt site is sometimes glitchy there, too, and won't allow a PDF to be generated.
But the main concern right now is that the specific RATE information is no longer present in the online reservation list. Is anyone else experiencing this problem?
When I click on the link to check each of my upcoming reservations, the information is there -- but not the rate at which the room was booked. There's a link for "Rate Rules" on each reservation, but it still doesn't bring up the rate information.
I like to be able to check what the rate was via my online account rather than having to go back to each of trip-related email folders or the PDFs that I print. Correction: That I always TRY to print to PDF -- the Hyatt site is sometimes glitchy there, too, and won't allow a PDF to be generated.
But the main concern right now is that the specific RATE information is no longer present in the online reservation list. Is anyone else experiencing this problem?
I just looked up this thread to post this very concern.
This has happened a few times to me recently. Sometimes if I log out and in again the rate shows for the first reservation I click on.
Crazy!
I have multiple reservations at different paid rates; some with breakfast and also some with points that I want to choose between and I can't tell the difference between them!
It will take a long conversation with GP to work through the details if I can't do this online.
Aug 12, 2014 | 8:09 am
#899
Join Date: May 2007
Location: ATL
Posts: 1,819
trying to submit a missing bonus request for not receiving the welcome bonus for one of my stays...keep getting this:
An unexpected error has occurred while attempting to process your request. Please try again later. For assistance, please contact Hyatt Gold Passport Customer Service at 1-800-30-HYATT or your nearest Worldwide Reservation Center.
An unexpected error has occurred while attempting to process your request. Please try again later. For assistance, please contact Hyatt Gold Passport Customer Service at 1-800-30-HYATT or your nearest Worldwide Reservation Center.
Aug 13, 2014 | 5:33 pm
#900
Join Date: Feb 2013
Location: ANC
Programs: AS; Hyatt; Bonvoy
Posts: 1,723
+1
I just looked up this thread to post this very concern.
This has happened a few times to me recently. Sometimes if I log out and in again the rate shows for the first reservation I click on.
Crazy!
I have multiple reservations at different paid rates; some with breakfast and also some with points that I want to choose between and I can't tell the difference between them!
It will take a long conversation with GP to work through the details if I can't do this online.
I just looked up this thread to post this very concern.
This has happened a few times to me recently. Sometimes if I log out and in again the rate shows for the first reservation I click on.
Crazy!
I have multiple reservations at different paid rates; some with breakfast and also some with points that I want to choose between and I can't tell the difference between them!
It will take a long conversation with GP to work through the details if I can't do this online.
Yay! ^
But I made 3 new reservations and cancelled one that I won't need. I did receive an email confirmation for the cancellation -- but after 6 hours I still haven't received the email confirmations for the new bookings.
Boo.
And before you ask, no, the emails are not in my spam folder.
I printed the booking details to PDFs, but I need the email confirmations for TripIt, etc. (***sigh***)