Hyatt.com/GP.com---Website Issues
Oct 29, 2014 | 2:10 am
#946
Join Date: Aug 2005
Posts: 227
Currently I'm having trouble searching for a free cat 1-4 award night. Clicked on reserve from the page that shows the available award in my awards. Tried 4 cities and a couple different sets of dates, some substantially in the future. Never saw a free night avail. Just displayed the different revenue rates. Have done this successfully before. Anyone else having this issue?
Oct 29, 2014 | 7:30 am
#947
Original Poster
No longer used by Hyatt; use World of Hyatt Concierge
Join Date: Jul 1999
Posts: 1,628
jonathanev,
If you you would like to PM your Gold Passport number along with desired hotel and stay dates I would be happy to look in to this for you.
Thanks!
If you you would like to PM your Gold Passport number along with desired hotel and stay dates I would be happy to look in to this for you.
Thanks!
Oct 30, 2014 | 11:24 am
#948
Join Date: Jan 2010
Location: Helsinki & Austin
Programs: "But, I'm a GLOBALIST guest...."
Posts: 2,884
... wish they would fix the bug in their iPhone app that shows only 1/1000th of the GP points a person has on the home screen. 
Oct 30, 2014 | 7:52 pm
#949
Moderator: LGBTQ+ Travel & Hyatt Gold Passport
Join Date: Jan 2000
Location: CVG
Posts: 15,301
I almost had a heart attack using the iPhone app today. Also, the app is pulling rates from the wrong field and shows the estimated cost of the whole stay rather than the nightly rate.
Oct 31, 2014 | 10:22 am
#950
Join Date: Jan 2010
Location: Helsinki & Austin
Programs: "But, I'm a GLOBALIST guest...."
Posts: 2,884
*sigh*
Would be nice if I could book, but the websites been doing this all morning.
Would be nice if I could book, but the websites been doing this all morning.
Nov 7, 2014 | 10:35 am
#951
FlyerTalk Evangelist
Join Date: May 2001
Location: MSY; 2-time FT Fantasy Football Champ, now in recovery.
Programs: AA lifetime GLD; UA Silver; Marriott LTTE; IHG Plat,
Posts: 14,814
Maybe I'm missing the obvious, but on the Android App, how do I add a hotel to my list of favorites?
Nov 7, 2014 | 8:19 pm
#952
Join Date: Jul 1999
Location: Portland, Maine
Programs: UA 1K 1MM, HYATT Globalist, HH Diamond, AA Plat Pro, MR Lifetime Plat
Posts: 1,196
Stupid freakin' HP.com website.......keeps looping me back to log in page....! Not happy with this...missing a possible redemption as I cannot get back in and called 800 but they not don't see the room!!!!!!!
Nov 14, 2014 | 10:33 am
#953
Join Date: Jun 2001
Location: San Diego Area
Programs: UA Gold MM, AA Gold MM, FB Gold, Marriott Plat LT, HH Gold, IHG Plat, WoH Discvst, Hertz PC
Posts: 1,871
Problems using Firefox
For the past several days, whenever I click on "Sign In" at the top of the Hyatt.com home page, Firefox (my preferred browser) has been going into a "(Not responding)" mode. Similarly, if I try to launch goldpassport.com in Firefox, it goes into a "(Not responding)" mode.
There seemed to be a slight hesitation trying to log in using IE, but was able to get access and log in from either web page with that browser.
Is there a known issue WRT Firefox (Ver 33.1 running under Windows 8.1) accessing GP accounts?
Am not getting "(Not responding)" for any other web site.
There seemed to be a slight hesitation trying to log in using IE, but was able to get access and log in from either web page with that browser.
Is there a known issue WRT Firefox (Ver 33.1 running under Windows 8.1) accessing GP accounts?
Am not getting "(Not responding)" for any other web site.
Last edited by jmd001; Nov 14, 2014 at 10:34 am Reason: Add info
Nov 14, 2014 | 3:39 pm
#954
Join Date: Jul 1999
Location: Sacramento, CA
Programs: AA Exec Plat, Hyatt,Marriott,BA,AS
Posts: 4,536
For the past several days, whenever I click on "Sign In" at the top of the Hyatt.com home page, Firefox (my preferred browser) has been going into a "(Not responding)" mode. Similarly, if I try to launch goldpassport.com in Firefox, it goes into a "(Not responding)" mode.
There seemed to be a slight hesitation trying to log in using IE, but was able to get access and log in from either web page with that browser.
Is there a known issue WRT Firefox (Ver 33.1 running under Windows 8.1) accessing GP accounts?
Am not getting "(Not responding)" for any other web site.
There seemed to be a slight hesitation trying to log in using IE, but was able to get access and log in from either web page with that browser.
Is there a known issue WRT Firefox (Ver 33.1 running under Windows 8.1) accessing GP accounts?
Am not getting "(Not responding)" for any other web site.
Nov 14, 2014 | 7:58 pm
#955
Join Date: Jun 2001
Location: San Diego Area
Programs: UA Gold MM, AA Gold MM, FB Gold, Marriott Plat LT, HH Gold, IHG Plat, WoH Discvst, Hertz PC
Posts: 1,871
Based on some suggestions from Cygnet (Thanks!), I think I tracked the issue down to a conflict generated by a "Do Not Track" add-on that I was using. Solution: Removed the add-on. Problem no longer occurring.
Nov 17, 2014 | 3:01 pm
#956
Join Date: Sep 2005
Location: Denver
Posts: 509
Anybody else unable to log in to their Hyatt.com account today? Every time I try I get the following error
I've tried both Firefox and IE with the same results.
"An unexpected error has occurred while attempting to process your request. Please try again later. For assistance, please contact Hyatt Gold Passport Customer Service at 1-800-30-HYATT or your nearest Worldwide Reservation Center"
Nov 17, 2014 | 3:06 pm
#957
Join Date: Jun 2014
Programs: AA EXP, Marriott Gold, Hyatt Platinum, Hilton Gold, IHG Platinum
Posts: 15
Nov 17, 2014 | 3:35 pm
#958
Join Date: Jan 2010
Location: Helsinki & Austin
Programs: "But, I'm a GLOBALIST guest...."
Posts: 2,884
"The Hyatt Gold Passport system is undergoing maintenance at this time."
Whee.
Whee.
Nov 17, 2014 | 3:44 pm
#959
Original Poster
No longer used by Hyatt; use World of Hyatt Concierge
Join Date: Jul 1999
Posts: 1,628
We are having some issues with Gold Passport at this time we are aware of the problem and are working to fix it as quikly as poosible.
Nov 17, 2014 | 9:42 pm
#960
FlyerTalk Evangelist
Join Date: Jul 2011
Programs: SEIBU PRINCE CLUB Platinum, Marriott Platinum
Posts: 21,780
Entire site still down for maintenance.