Hyatt.com/GP.com---Website Issues
Sep 26, 2014 | 10:31 am
#931
Join Date: Sep 2014
Location: NY
Posts: 29
I didn't see this topic referenced specifically here, so I'll post my experience for others' edification:
If anyone is trying to get reciprocal M Life elite status from their HGP status, I found that the web link to 'opt-in' at www.hyatt.com/mlife would always stall on me (continues loading indefinitely with no actions taken). A call to Hyatt support using a number on the same webpage was extremely unhelpful--the rep repeated 'the website isn't working' (something I already knew) and just to try again later.
A quick call to M Life Member Services at 866.761.7111, however, along with the provision of some basic account info yielded me gold status in about 10 minutes flat ^^
If anyone is trying to get reciprocal M Life elite status from their HGP status, I found that the web link to 'opt-in' at www.hyatt.com/mlife would always stall on me (continues loading indefinitely with no actions taken). A call to Hyatt support using a number on the same webpage was extremely unhelpful--the rep repeated 'the website isn't working' (something I already knew) and just to try again later.
A quick call to M Life Member Services at 866.761.7111, however, along with the provision of some basic account info yielded me gold status in about 10 minutes flat ^^
Sep 26, 2014 | 11:53 am
#932
FlyerTalk Evangelist, Ambassador: World of Hyatt
Join Date: Jul 2001
Location: New Jersey
Programs: Hyatt Globalist, Fairmont Lifetime Plat, UA Silver, dirt elsewhere
Posts: 47,407
I had the same issue. Except that the rep I spoke with said he would send the information the the mlife liason at Hyatt and it should be 24-48 for the status to show.
If it doesn't, I will call mlife.
If it doesn't, I will call mlife.
Sep 26, 2014 | 6:56 pm
#933
Join Date: Jul 1999
Location: Sacramento, CA
Programs: AA Exec Plat, Hyatt,Marriott,BA,AS
Posts: 4,535
Well, I posted a few days ago that I couldn't see any difference in how rates are selected and displayed. Now, starting today I'm having the same problem that others have reported. Once you select, say, the AAA rate, there is absolutely no way of going back and checking, say, the senior rate. You have to start over from scratch. This is terrible.
Sep 27, 2014 | 2:52 pm
#934
Join Date: Feb 2013
Location: ANC
Programs: AS; Hyatt; Bonvoy
Posts: 1,723
I cannot begin to say how much I dislike the new booking system. This is as bad as Marriott's website now. I often compare 3 separate rates at a time and now I have to check one rate at a time and try to remember which one is the best rate. I have quit using Marriott just because It's just to much work to find a good rate. We'll see if they fix this or not!
Hyatt's old version was far from perfect ... but it definitely was a lot better than what's on the website right now.
A major
, Hyatt, and a major #fail in your booking system.
Oct 4, 2014 | 1:34 pm
#935
Join Date: Feb 2013
Location: ANC
Programs: AS; Hyatt; Bonvoy
Posts: 1,723
The newest "upgrade" to the website was IMO a major downgrade. It is now very, very difficult to compare various rates. I truly detest having to go back to initial reservation screen in order to compare AAA vs My Elite vs other rate codes, or to even get it to show point values for rooms
Hyatt's old version was far from perfect ... but it definitely was a lot better than what's on the website right now.
A major, Hyatt, and a major #fail in your booking system.
Hyatt's old version was far from perfect ... but it definitely was a lot better than what's on the website right now.
A major
, Hyatt, and a major #fail in your booking system.Today it's inaccessible. I get stuck in an endless loop while trying to log in and get to my reservations. When I try to click through to them, the system bounces and logs me out, over and over again.
I sent the feedback form but not sure I'll hear back. Is anyone else having trouble with the website?
Oct 4, 2014 | 4:56 pm
#936
Join Date: Dec 2013
Posts: 15
Same issues for me trying to login and book a reservation
Oct 4, 2014 | 5:11 pm
#937
Join Date: Feb 2013
Location: ANC
Programs: AS; Hyatt; Bonvoy
Posts: 1,723
I was eventually able to access the website using an old Internet Explorer browser, but I still can't use it with Firefox. Very odd, since Firefox has been my default browser for years and the website worked fine with it as recently as yesterday.
There's been no change in or update to Firefox & I didn't even log out of my computer last night - just put it in hibernation. So nothing has changed - except with the Hyatt website, which now won't let me log in.
There's been no change in or update to Firefox & I didn't even log out of my computer last night - just put it in hibernation. So nothing has changed - except with the Hyatt website, which now won't let me log in.
Oct 5, 2014 | 9:21 am
#938
Join Date: Jul 1999
Location: Sacramento, CA
Programs: AA Exec Plat, Hyatt,Marriott,BA,AS
Posts: 4,535
Everything seems to be working fine this morning.
Oct 10, 2014 | 11:04 am
#939
Join Date: May 2008
Location: New Jersey
Programs: UA GS 1.86MM, Hyatt Lifetime Glob, Marriott Titanium/Lifetime Platinum
Posts: 1,275
When I check on future reservations, I can't seem to find the rate I booked. When I click "View Reservation Details," everything seems as usual, except the rate isn't shown. A further click-thru to "rate rules" also doesn't show the actual rate.
Am I missing something obvious?
Am I missing something obvious?
Oct 10, 2014 | 11:35 am
#940
Join Date: Jul 1999
Location: Sacramento, CA
Programs: AA Exec Plat, Hyatt,Marriott,BA,AS
Posts: 4,535
When I check on future reservations, I can't seem to find the rate I booked. When I click "View Reservation Details," everything seems as usual, except the rate isn't shown. A further click-thru to "rate rules" also doesn't show the actual rate.
Am I missing something obvious?
Am I missing something obvious?
Oct 20, 2014 | 3:53 pm
#941
Join Date: Sep 2006
Location: PHX
Programs: ALL / NO STATUS
Posts: 3,276
Free Night award
Currently I'm having trouble searching for a free cat 1-4 award night. Clicked on reserve from the page that shows the available award in my awards. Tried 4 cities and a couple different sets of dates, some substantially in the future. Never saw a free night avail. Just displayed the different revenue rates. Have done this successfully before. Anyone else having this issue?
Oct 20, 2014 | 4:06 pm
#942
Original Poster
No longer used by Hyatt; use World of Hyatt Concierge
Join Date: Jul 1999
Posts: 1,628
Ripper3785 if you like to message me your details I would be happy to help.
Oct 22, 2014 | 7:19 pm
#943
Join Date: Feb 2007
Location: New York, NY
Posts: 2,056
any time-frame for when reservations can be made on hyatt.com again? Dates field not working and locations not popping up.
Hyatt home page is just a nice, useless picture. I figured it out today. In order too have reservation process working, one needs to click to "reservations".
Hyatt home page is just a nice, useless picture. I figured it out today. In order too have reservation process working, one needs to click to "reservations".
Last edited by LilZeppelin; Oct 23, 2014 at 2:14 pm
Oct 23, 2014 | 2:58 pm
#944
Join Date: Mar 2012
Location: BOS
Programs: UA LT Gold 1MM; Hyatt Globalist
Posts: 256
Site still not working - can choose dates but will not allow you to complete search.
Frustrating.
Frustrating.
Oct 23, 2014 | 3:45 pm
#945
Original Poster
No longer used by Hyatt; use World of Hyatt Concierge
Join Date: Jul 1999
Posts: 1,628
I will send your issues over to our IT department. At this time the Website is fully functional.