Hyatt.com/GP.com---Website Issues
Jul 2, 2014 | 12:48 pm
#871
Moderator: LGBTQ+ Travel & Hyatt Gold Passport
Join Date: Jan 2000
Location: CVG
Posts: 15,301
Hi, it's normal that the newly applied credit card is to be used for the reservation in the making. If nothing goes wrong, after the credit card approval, the website would direct me back to the reservation page with confirmation number and GP number. I may be just too lucky that Hyatt.com failed and that no one was really capable of helping me to clear things out at the time.
And when booking a HP I am not expecting a 5-star resort experience, but I guess it's a good choice for business travel? that it's similar to the Courtyard? And thanks for reminding that initially I decided to try HP is for the hotel location and not the freebies, so I still hope that my first stay with HP would be a pleasant one, and now with the free nights Hyatt already guaranteed themselves a second chance.
And when booking a HP I am not expecting a 5-star resort experience, but I guess it's a good choice for business travel? that it's similar to the Courtyard? And thanks for reminding that initially I decided to try HP is for the hotel location and not the freebies, so I still hope that my first stay with HP would be a pleasant one, and now with the free nights Hyatt already guaranteed themselves a second chance.
I think that your courtyard analogy to HP is generally sound - nothing special but reasonably good and consistent.
Jul 7, 2014 | 3:32 pm
#872
Join Date: Jan 2010
Location: NYC
Programs: Hilton Diamond, SPG Gold Elite, Marriott Gold Elite, Hyatt Discoverist, Best Western Diamond Select
Posts: 202
Since last night I've been stuck in an endless sign-in loop. I sign in, and then when i go to do something, I'm signed out or my session expires (within 30 seconds). It keeps asking me over and over again to sign in, and I do... it shows me my account info. But as soon as I click on anything, it asks me to sign in again. I enter my password and I end up at the sign-in screen again. Over and over. It's really frustrating. Surely I can't be the only one going through this...?
Jul 7, 2014 | 3:56 pm
#873
FlyerTalk Evangelist
Join Date: Mar 2008
Location: body: A stone's throw from SFO, mind: SE Asia
Programs: Some of this 'n some of that
Posts: 17,265
When searching San Francisco hotels I cannot check the "Show Hyatt Gold Passport Points" box. Nothing happens.
When I go into a specific hotel's reservation site I am able to access the point information... just not for the regional listings.
This is rather annoying and is not the case when searching New York or Chicago etc.
When I go into a specific hotel's reservation site I am able to access the point information... just not for the regional listings.
This is rather annoying and is not the case when searching New York or Chicago etc.
Jul 7, 2014 | 4:22 pm
#874
Original Poster
No longer used by Hyatt; use World of Hyatt Concierge
Join Date: Jul 1999
Posts: 1,628
Since last night I've been stuck in an endless sign-in loop. I sign in, and then when i go to do something, I'm signed out or my session expires (within 30 seconds). It keeps asking me over and over again to sign in, and I do... it shows me my account info. But as soon as I click on anything, it asks me to sign in again. I enter my password and I end up at the sign-in screen again. Over and over. It's really frustrating. Surely I can't be the only one going through this...?
Our website isn't perfect, but more often than not, the website constantly forgetting you is caused by a cookie problem. Please ensure we're allowed to place cookies on your machine and hopefully these annoyances are curbed. Sometimes "do not track" mode and privacy-oriented browser extensions will do this without soliciting you.
Should the issue persist if you've already done all this troubleshooting, please email us your Gold Passport details to [email protected] and we'll get the appropriate staff to see if it's somehow account-related. It's very rare, but it's not unheard of.
Warm regards,
Evan V
Jul 10, 2014 | 3:34 pm
#875
Join Date: Mar 2013
Posts: 1
I am having issues logging into the Hyatt or Gold Passport websites. I have tried resetting my password and every time I receive an "Unable to update security status" error message. Has anyone else ever seen this or know how to resolve it? So far Gold Passport support has not been able to provide any help.
Thanks
DS
Thanks
DS
Jul 16, 2014 | 7:17 am
#876
Join Date: Dec 2009
Location: IAH ↔ PAR
Posts: 782
is the hyatt search down? desktop site returns session expired and the mobile site has no availability for a lot of hotels I've check.
Jul 16, 2014 | 8:03 am
#878
Join Date: Jan 2010
Location: Helsinki & Austin
Programs: "But, I'm a GLOBALIST guest...."
Posts: 2,884
Jul 16, 2014 | 10:20 am
#880
Join Date: Oct 2003
Location: Greensboro, NC
Programs: UA Million Miler,Hyatt-Globalist, Marriott Platinum, Club Carlson, National-Exec.
Posts: 636
Can't log in
It says website is down for maintenance.
Cannot even look for hotels.
I wonder if Hyatt knows that maintenace on IT related stuff can be done at night NOT during the busy day time hours!
Cannot even look for hotels.
I wonder if Hyatt knows that maintenace on IT related stuff can be done at night NOT during the busy day time hours!
Jul 16, 2014 | 10:32 am
#881
FlyerTalk Evangelist
Join Date: Mar 2009
Location: EWR
Programs: UAPlat; *Gold; Hyatt Diam; SPG Plat; PWP goddess
Posts: 16,579
Jul 16, 2014 | 10:50 am
#883
Join Date: Feb 2012
Location: Central Europe
Programs: SAS Silver, A3 Gold, TK Gold, Hyatt Globalist, HH Diamond, Marriott Gold, IHG Plat
Posts: 502
Its down for hours... ridiculous
Jul 16, 2014 | 10:53 am
#884
Join Date: Jan 2010
Location: Helsinki & Austin
Programs: "But, I'm a GLOBALIST guest...."
Posts: 2,884
"The Hyatt Gold Passport system is undergoing maintenance at this time."
Uhm - this is 3-4 hours now? Would be nice to finish up my expense report by accessing my frickin' bills.
Most fortune 500 companies have backup server farms which don't require the need to have mid-day "maintenance" on their machines. Execs at hyatt should just punch the IT VP in the nuts and send him packing.
Uhm - this is 3-4 hours now? Would be nice to finish up my expense report by accessing my frickin' bills.
Most fortune 500 companies have backup server farms which don't require the need to have mid-day "maintenance" on their machines. Execs at hyatt should just punch the IT VP in the nuts and send him packing.
Jul 16, 2014 | 11:35 am
#885
FlyerTalk Evangelist, Ambassador: World of Hyatt
Join Date: Jul 2001
Location: New Jersey
Programs: Hyatt Globalist, Fairmont Lifetime Plat, UA Silver, dirt elsewhere
Posts: 47,408
Hyatt should have punch their CIO in the nuts years ago.
This type of service is simply unacceptable. If my system was down for this amount of time and as often, I'd be out on the street.
This type of service is simply unacceptable. If my system was down for this amount of time and as often, I'd be out on the street.