Originally Posted by
sweetpotato215
Hi, it's normal that the newly applied credit card is to be used for the reservation in the making. If nothing goes wrong, after the credit card approval, the website would direct me back to the reservation page with confirmation number and GP number. I may be just too lucky that Hyatt.com failed and that no one was really capable of helping me to clear things out at the time.
And when booking a HP I am not expecting a 5-star resort experience, but I guess it's a good choice for business travel? that it's similar to the Courtyard? And thanks for reminding that initially I decided to try HP is for the hotel location and not the freebies, so I still hope that my first stay with HP would be a pleasant one, and now with the free nights Hyatt already guaranteed themselves a second chance.
I for one would have a problem with the site auto completing my in process reservation with the new credit card - what if it did that and I wasn't aware of it doing that and forgot to cancel if I didn't want the reservation. Not to mention that it would not be me who entered the credit card number. I'm also not surprised that Hyatt agents are not able to find out what your credit card number is - that would be inappropriate sharing of information. Think of the credit card application pop up simply as a referral link - you wouldn't want a referring person to see the number.
I think that your courtyard analogy to HP is generally sound - nothing special but reasonably good and consistent.