Originally Posted by
Freckles68
Since last night I've been stuck in an endless sign-in loop. I sign in, and then when i go to do something, I'm signed out or my session expires (within 30 seconds). It keeps asking me over and over again to sign in, and I do... it shows me my account info. But as soon as I click on anything, it asks me to sign in again. I enter my password and I end up at the sign-in screen again. Over and over. It's really frustrating. Surely I can't be the only one going through this...?
Good Evening Freckles68,
Our website isn't perfect, but more often than not, the website constantly forgetting you is caused by a cookie problem. Please ensure we're allowed to place cookies on your machine and hopefully these annoyances are curbed. Sometimes "do not track" mode and privacy-oriented browser extensions will do this without soliciting you.
Should the issue persist if you've already done all this troubleshooting, please email us your Gold Passport details to
[email protected] and we'll get the appropriate staff to see if it's somehow account-related. It's very rare, but it's not unheard of.
Warm regards,
Evan V