Hyatt.com/GP.com---Website Issues
Apr 21, 2015 | 7:23 am
#1036
Join Date: Aug 2010
Location: Green Bay, WI
Programs: DL Platinum, HHonors Gold, Hyatt Diamo... Globalist
Posts: 38
I just called Hyatt about the failed password error on the web page and the phone app. They said they did an update last night and some user accoutns password got reset, you just need to click the forgot password button and then get a new one. I'm all good now since then doing that.
Apr 21, 2015 | 8:47 am
#1037
FlyerTalk Evangelist
Join Date: Mar 2013
Location: Parts Unknown
Posts: 11,321
Just had to reset my password as well 403 forbidden error.
Apr 21, 2015 | 8:53 am
#1038
Join Date: May 2007
Location: WAS
Programs: UA 1K, AA EXP, WN A+, Hyatt Globalist, Marriott Tit, Hertz PC
Posts: 1,213
I just called Hyatt about the failed password error on the web page and the phone app. They said they did an update last night and some user accoutns password got reset, you just need to click the forgot password button and then get a new one. I'm all good now since then doing that.
Thanks - was having the same problem and that fixed!
Apr 21, 2015 | 9:01 am
#1039
Moderator: LGBTQ+ Travel & Hyatt Gold Passport
Join Date: Jan 2000
Location: CVG
Posts: 15,301
+1 - and Hyatt tech strikes again, sounds like in their system update they didn't bring over the password field. Anyone out there, that didn't need to have their password reset. I'm beginning to think that the tech department is either headed by a Pritzker or someone close to them, I really can't believe that the competence level would be tolerated otherwise.
Apr 21, 2015 | 9:07 am
#1040
Suspended
Join Date: Dec 2006
Location: USA
Programs: All major programs
Posts: 1,403
I just called Hyatt about the failed password error on the web page and the phone app. They said they did an update last night and some user accoutns password got reset, you just need to click the forgot password button and then get a new one. I'm all good now since then doing that.
Apr 21, 2015 | 9:25 am
#1041
Join Date: Feb 2013
Programs: Hilton Diamond, Delta Gold
Posts: 5,926
Glad I looked here because I had no clue what was up and was actually wondering if someone had hacked my account. I reset the password.
I have seen a lot of wacky IT stuff, but I have never seen this particular issue.
I have seen a lot of wacky IT stuff, but I have never seen this particular issue.
Apr 21, 2015 | 10:02 am
#1042
Join Date: Jan 2012
Location: Osaka
Programs: Hyatt Explorist, Hilton Gold, UA
Posts: 3,203
Apr 21, 2015 | 10:38 am
#1043
Join Date: Jan 2012
Location: Osaka
Programs: Hyatt Explorist, Hilton Gold, UA
Posts: 3,203
So I can't make reservations, I can't change reservations, I can't change reservations, I cannot check my account...
In effect Hyatt Gold Passport and all Hyatt hotels worldwide have ceased to exist!!!!
A condition that has continued for at least 6 hours!
You have to wonder where they source their IT. Yemen perhaps?
In effect Hyatt Gold Passport and all Hyatt hotels worldwide have ceased to exist!!!!
A condition that has continued for at least 6 hours!
You have to wonder where they source their IT. Yemen perhaps?
Apr 21, 2015 | 10:58 am
#1044
Join Date: Mar 2010
Location: SAN
Programs: Hyatt Globalist, American Air, National Car
Posts: 1,134
Apr 21, 2015 | 11:34 am
#1045
Join Date: Jan 2006
Location: SORT OF HOMELESS
Programs: 14 years AA exp, but no more; & 1MM+, QR-PLT (ow EMD) MR-LTT, HH Gold
Posts: 8,104
Has anyone had major issues with logging in lately? Maybe 6 months ago, I often would have to login twice and then I could access everything in my account.
In the last week even after I login, anything I click on brings me to a new login page (change address, view profile, view account, view reservations). And after that I go into a loop of logins which I NEVER seem to be able to access my account.
Am I the only one?
In the last week even after I login, anything I click on brings me to a new login page (change address, view profile, view account, view reservations). And after that I go into a loop of logins which I NEVER seem to be able to access my account.
Am I the only one?
Right now, I got this:
Forbidden
You don't have permission to access /gp/en/account/sign_in.jsp on this server.
Apr 21, 2015 | 11:37 am
#1046
FlyerTalk Evangelist, Ambassador: World of Hyatt
Join Date: Jul 2001
Location: New Jersey
Programs: Hyatt Globalist, Fairmont Lifetime Plat, UA Silver, dirt elsewhere
Posts: 47,408
Apr 21, 2015 | 11:40 am
#1047
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,077
Not only is there the login password reset-related issue, there is also a creaky reservation booking problem on Hyatt.com.
I've been trying to cancel and make new bookings, but the system feels like I'm dialing up on a 2800bps modem back in the early 1990s and having repeated handshake drops.
I've been trying to cancel and make new bookings, but the system feels like I'm dialing up on a 2800bps modem back in the early 1990s and having repeated handshake drops.
Apr 21, 2015 | 11:41 am
#1048
Ambassador: World of Hyatt
Join Date: Apr 2000
Location: San Diego,CA
Posts: 11,214
Hi All,
Apparently Gold Passport decided to demand that all users change their password for greater security
Unfortunately they decided to not inform their membership base
Perhaps all in the name of greater security
Many global websites have been hacked or had some form of security issues and this is Hyatt's way of dealing with it from what I understand
Apparently Gold Passport decided to demand that all users change their password for greater security
Unfortunately they decided to not inform their membership base
Perhaps all in the name of greater security
Many global websites have been hacked or had some form of security issues and this is Hyatt's way of dealing with it from what I understand
Apr 21, 2015 | 12:26 pm
#1049
Join Date: Apr 2015
Posts: 1
google returned some results related to Hyatt IT people, These guys should take care of all website issues.
http://newsroom.hyatt.com/2013-03-08...-OF-TECHNOLOGY
https://www.linkedin.com/in/mokeefe
http://newsroom.hyatt.com/2013-03-08...-OF-TECHNOLOGY
https://www.linkedin.com/in/mokeefe
Apr 21, 2015 | 12:41 pm
#1050
Join Date: Feb 2015
Programs: HHonors: Gold Hyatt: Platinum
Posts: 22
It would be nice if they would let us use symbols such as * in passwords.