Hyatt.com/GP.com---Website Issues
Oct 1, 2010 | 11:35 am
#136
Join Date: Aug 2009
Programs: Hyatt Gold Passport, Shangri-la Golden Circle
Posts: 302
Date: Not specified
Interests: Hyatt Goldpassport Special Offer selected
Hyatt Brand: All selected
Search results: 10 offers found at 10 hotels
AFAIK, there are 3 hotels in China not on that list: PH Shanghai, GH Shenzhen and HR Jingjin City
Oct 1, 2010 | 11:37 am
#137
Join Date: Aug 2009
Programs: Hyatt Gold Passport, Shangri-la Golden Circle
Posts: 302
Oh... it's missing HR Dongguan and HR Hong Kong Shatin also...
Oct 2, 2010 | 6:25 am
#138
Join Date: Sep 2010
Location: chicago
Programs: Gold Passport, AA Advantage, Mileage Plus
Posts: 22
These apparently missing properties just don't have GP special offers available at this time. Not all properties have GP special offers at all times. The same is true in "Special rates" and the other categories. For example, PH Shanghai is offering a "world expo special rate". Most properties in China are not offering rate specials at this time. The good news is most are offering a special offer to gold passport members.
Oct 2, 2010 | 4:43 pm
#139
Join Date: Mar 2001
Location: Philly, Madrid
Programs: Alaska MVP Gold
Posts: 2,592
Oct 5, 2010 | 12:22 am
#140
Suspended
Join Date: Dec 2009
Location: WAS
Programs: UA 1k, SPG Plat, Hyatt Diamond, Hilton Diamond, PC Plat
Posts: 484
As of now...
Sigh. So much money I want to give Hyatt.
Our online reservation system is currently unavailable. Please try your request again later.
Oct 5, 2010 | 12:24 am
#141
FlyerTalk Evangelist
Join Date: Nov 2009
Location: Northeast Kansas | Colorado Native
Programs: Amex Gold/Plat, UA *G, Hyatt Globalist, IHG Plat Marriott LT Gold, NEXUS, TSA Disparager Unobtanium
Posts: 22,653
Oct 5, 2010 | 11:50 am
#142
Join Date: Jun 2002
Location: BCT. Formerly known as attorney28
Programs: LH LT SEN,BA GGL GfL,Hyatt LT Gl,Mrtt LT P,HH LT D,IHG D-Amb,Acc D,GHA T,LHW A,Sixt/Av/Hz D/Pres
Posts: 6,947
Whoever was responsible for that website redesign should be fired. One thing that was already bothering me before were the short time periods until your session times out. They definitely have not fixed that.
Oct 5, 2010 | 12:24 pm
#143
FlyerTalk Evangelist
Join Date: Nov 2009
Location: Northeast Kansas | Colorado Native
Programs: Amex Gold/Plat, UA *G, Hyatt Globalist, IHG Plat Marriott LT Gold, NEXUS, TSA Disparager Unobtanium
Posts: 22,653
I absolutely hate the new layout for the bonus points section. They should go back to the previous version, which let you see offers by hotel, not the "new and improved" way that is currently online.
Oct 6, 2010 | 6:35 am
#144
Join Date: Sep 2010
Location: chicago
Programs: Gold Passport, AA Advantage, Mileage Plus
Posts: 22
Bill from Hyatt E-Commerce here. Session timeouts are set to 10 minutes which means 10 minutes of inactivity resets your session. Our logs show this value works for virtually all users. Could you please describe the situations where this timeout value is causing you a problem? Thanks.
Oct 11, 2010 | 8:54 pm
#145
Join Date: May 2003
Location: New York, NY
Programs: Hyatt Diamond, AA Platinum
Posts: 932
website seems to be down again (at least it is for me.)
Oct 11, 2010 | 8:57 pm
#146
Join Date: Dec 2009
Location: PEK, SFO, NYC
Programs: AA EXP, Hyatt Diamond, SPG Plat, Fairmont PC Plat
Posts: 277
Down for me as well - I get the maintenance message...
A suggestion to GP Concierge - like Starwood, Hyatt should have an alternate site for booking reservations in exchange for bonus points when the reservation lines are especially busy (or vice versa, getting bonus points for booking over the phone when the website is down).
A suggestion to GP Concierge - like Starwood, Hyatt should have an alternate site for booking reservations in exchange for bonus points when the reservation lines are especially busy (or vice versa, getting bonus points for booking over the phone when the website is down).
Oct 11, 2010 | 10:06 pm
#148
FlyerTalk Evangelist
Join Date: Aug 2008
Location: LAX
Programs: AA-PLT Pro 1.95 MM, Hyatt-Explorer, Marriott-Gold, Super 8--Formica
Posts: 17,399
Can't even get in.
Oct 11, 2010 | 10:55 pm
#149
Join Date: Nov 1999
Location: SFO
Programs: UA 1.050MM, PersonalCar 0.275MM
Posts: 1,720
Bill from Hyatt E-Commerce here. Session timeouts are set to 10 minutes which means 10 minutes of inactivity resets your session. Our logs show this value works for virtually all users. Could you please describe the situations where this timeout value is causing you a problem? Thanks.
Quite frequently I'm in the middle of looking at my Hyatt Gold Passport account (e.g., reconciling what posted vs. what I had requested [points vs. miles]... that's a different thread, though). I switch to a different window to do something else "briefly", and when I switch back, I find that it was not brief enough, my hyatt.com session has timed out.
If I didn't trust my Web browser to let it memorize my password, I'd be even more annoyed. As it stands, if I were in the middle of a search, for example, it's annoying for the search to be lost and have to start over when I have to log in again due to the aggressive timeout.
Oct 12, 2010 | 2:39 am
#150
Join Date: Jul 2010
Programs: United 1K, Hyatt Courtesy Card, SPG Ambassador
Posts: 154
any updates on the website? i still can't get in...