Originally Posted by
gofarhaveacigar
I'm not sure if this is the right place to post this...
Is there a reason that I can't redeem my 2 free award nights (credited when I signed up for the Chase Hyatt Card) for a certain hotel in September? When searching for the hotel in regular reservations, there are standard rooms available for points. However, when searching for the hotel through the Award Nights search, I get the message:
The property or award you have selected is not available for the selected dates indicated. Please contact Gold Passport Customer Service at 1-866-557-6671 or your nearest Worldwide Reservation Center
Is there a reason for this?
There are a number of possibilities
The inventory for Chase awards is very similar but not exactly the same as points inventory from what Hyatt insiders have shared with me in the past
You may also have a simple system limitation
By calling customer service they may have a fix or many be able to call the hotel directly and see if they are able to confirm the award space of your choice
Good luck and let us know how you make out
Cheers