Hyatt.com/GP.com---Website Issues
Nov 4, 2012 | 11:12 am
#646
Join Date: Jul 2010
Location: Between AMS and BRU
Posts: 8,854
A lot of functionality doesn't seem to be working (for the whole Sunday so far for me).... totally useless, I guess Sunday is a rest day for the IT'ers as well.
Nov 4, 2012 | 12:29 pm
#647
Join Date: Jun 2010
Programs: Hyatt&Hilton&BW Diamond,GHA Black,Marriott Plat,SPG Gold,AB Platinum,TK Elite,AZ Alata Plus,EY Gold
Posts: 224
down for more than 24 hours now...
I already placed some bookings with Hilton and SPG, maybe this will be a new downtime record
I already placed some bookings with Hilton and SPG, maybe this will be a new downtime record
Nov 4, 2012 | 12:43 pm
#648
Moderator: American AAdvantage & Marriott Bonvoy
Join Date: Oct 2002
Location: PHX
Programs: American ExPlat; Marriott/SPG Lifetime Plat; Hyatt Globalist
Posts: 8,131
It completely baffles me that Hyatt runs their business this way.
They must either have a management culture at HQ completely lacking accountability for performance -- or they refuse to provide the resources necessary to run their e-commerce properly.
Whichever it is, for a corporation (public, no less) to operate this way in 2012 is completely unacceptable.
They must either have a management culture at HQ completely lacking accountability for performance -- or they refuse to provide the resources necessary to run their e-commerce properly.
Whichever it is, for a corporation (public, no less) to operate this way in 2012 is completely unacceptable.
Nov 4, 2012 | 12:49 pm
#649
Join Date: Jul 2010
Location: Between AMS and BRU
Posts: 8,854
Indeed... there goes my planned activities for today. This is really ridiculous, worthy of a complaint.
Nov 4, 2012 | 12:58 pm
#650
Formerly known as kkr
Join Date: Oct 2011
Location: LAX
Programs: AA EXP, VX Gold, SPG Platinum Ambassador, Hyatt Diamond
Posts: 111
Wow this is horrible. I can't see any of my future reservations (20+ of them!). I hope I don't have to rebook every single one. I would just go to a different hotel chain...
Nov 4, 2012 | 1:06 pm
#651
Join Date: Jul 2010
Location: Between AMS and BRU
Posts: 8,854
Horrible it is... but your reservations will be there again when they finally fix this. History has at least shown that 
Nov 4, 2012 | 3:00 pm
#652
Join Date: Mar 2007
Location: ABQ & SMF
Programs: AA EXP 4MM, Piper Dakota, Admirals Club, Hyatt Glob, Hilton Gold, Wyndham Diamond
Posts: 1,484
The Diamond Telephone Agents do not have access to existing reservations and they can't make new reservations.
Nov 4, 2012 | 3:51 pm
#653
Ambassador: World of Hyatt
Join Date: Apr 2000
Location: San Diego,CA
Posts: 11,212
I'm certain the Hyatt servers were flooded due to Tropical storm Sandy
Marriott is cheering them on as we post
Nov 5, 2012 | 8:00 am
#654
Join Date: Jan 2012
Location: Osaka
Programs: Hyatt Explorist, Hilton Gold, UA
Posts: 3,203
They do seem to have toll free numbers from most countries, but I despise having to use the phone... I like to see what the rates and other options are. Something I'm not really getting when calling.
And also not very useful when checking reservations. Still nothing showing in my account 7 hours later.... into the e-mails I guess for the info.
And also not very useful when checking reservations. Still nothing showing in my account 7 hours later.... into the e-mails I guess for the info.
A 24/7 number would at least provide some info, and maybe useful for locking something in that I could always go online and change later.
But yes, I don't like to call either.
And in any case it seems that the phone res were out this time as well.
Nov 5, 2012 | 9:34 am
#655
Ambassador: World of Hyatt
Join Date: Apr 2000
Location: San Diego,CA
Posts: 11,212
Effective 2013 Hyatt will give up running their website after numerous failures
They will turn all eligible booking channels over to third party sites who will maintain better website integrity & booking consistency
Third parties will become the new eligible booking channels
Disclaimer: this has been a 777 global mile hound joking around post
They will turn all eligible booking channels over to third party sites who will maintain better website integrity & booking consistency
Third parties will become the new eligible booking channels
Disclaimer: this has been a 777 global mile hound joking around post
Last edited by 777 global mile hound; Nov 5, 2012 at 11:30 am
Nov 5, 2012 | 10:35 am
#656
Join Date: Jul 2010
Location: Between AMS and BRU
Posts: 8,854
Joke all you want... I would welcome this ^
Nov 11, 2012 | 6:37 pm
#657
Join Date: May 2008
Location: WAS
Programs: AA Ex Plt
Posts: 1,657
Does this thread include complaints about the Hyatt Droid app? It's sort of a website issue - right?. I was looking for a AAA rate this past Friday. I clicked all the right boxes in the app but no AAA rates. I knew this couldn't be correct so I had to head to a place where I could looking on a computer. Lo and behold what do I find, AAA rates for the same hotel that the app didn't show. Not going to be using that app much
Cheers
Cheers
Nov 20, 2012 | 11:20 pm
#658
FlyerTalk Evangelist
Join Date: Jul 2011
Programs: SEIBU PRINCE CLUB Platinum, Marriott Platinum
Posts: 21,780
Dead again?
Nov 23, 2012 | 6:12 am
#660
Moderator: LGBTQ+ Travel, India-based Airlines and India; FlyerTalk Evangelist
Join Date: Jan 2004
Location: Asia
Programs: Yes!
Posts: 15,582
I am struggling to use Hyatt.com on safari on my iPad to make any reservations. The data fields (city and dates) have issues in populating,
Is this a previously known problem?
Is this a previously known problem?