Hyatt.com/GP.com---Website Issues
Oct 9, 2012 | 12:45 pm
#616
Join Date: May 2003
Location: New York, NY
Programs: Hyatt Diamond, AA Platinum
Posts: 932
It's not working for me either. I'm getting the all-too-familiar "JBoss" error
Last edited by thc; Oct 9, 2012 at 12:55 pm
Oct 9, 2012 | 8:03 pm
#617
Moderator: LGBTQ+ Travel & Hyatt Gold Passport
Join Date: Jan 2000
Location: CVG
Posts: 15,301
Different sources of funds - credit card is funded by chase and property renovations are funded by property ownership which is not Hyatt in most cases.
Oct 10, 2012 | 10:32 am
#618
Join Date: Dec 2009
Location: CHA/TYS
Programs: The Mac Daddy of Heimlich County (and low-ball status)
Posts: 2,872
can't get anywhere on the site right now. errors out
Oct 10, 2012 | 12:22 pm
#619
Join Date: Jan 2002
Location: Seattle, WA
Programs: AS MVPG, Hyatt Discoverist, Hilton Gold
Posts: 3,399
I can search for hotels and rates but can't sign in to my account.
The Hyatt Gold Passport system is undergoing maintenance.
Access to Hyatt Gold Passport account information on-line and through customer service will not be available.
To book an award or join Hyatt Gold Passport, please call 1 800 304 9288 or your nearest Worldwide Reservation Center.
We apologize for this inconvenience.
The Hyatt Gold Passport system is undergoing maintenance.
Access to Hyatt Gold Passport account information on-line and through customer service will not be available.
To book an award or join Hyatt Gold Passport, please call 1 800 304 9288 or your nearest Worldwide Reservation Center.
We apologize for this inconvenience.
Oct 12, 2012 | 3:38 am
#620
Join Date: Nov 2000
Location: Upcountry Maui, HI
Posts: 13,720
I have 10 reservations, all listed on the reservations list online on goldpassport.com. For most of them right now, if I try to look at "details", it takes me to this page:
The name on your reservation does not match the confirmation number you have provided. Please click here to return to the previous page and verify that you have provided the correct name and confirmation number.
To speak with a Hyatt Representative from within the US and Canada, please call 1-800-633-7313. To view our list of contact numbers available in other countries please click here.
To reach us electronically, click here.
-David
The name on your reservation does not match the confirmation number you have provided. Please click here to return to the previous page and verify that you have provided the correct name and confirmation number.
To speak with a Hyatt Representative from within the US and Canada, please call 1-800-633-7313. To view our list of contact numbers available in other countries please click here.
To reach us electronically, click here.
-David
Last edited by LIH Prem; Oct 12, 2012 at 3:52 am
Oct 16, 2012 | 6:18 am
#621
Join Date: Jan 2005
Location: Egham, Surrey, UK
Programs: Mucci Champion des Champions, BAG4L, *A Gold, HH DIA, Hyatt Explorist, Hertz Gold, Avis President
Posts: 3,417
I contacted GP last week to redeem my 4 suite vouchers. I was told that 3 were booked and I would get an email confirming. The fourth one needed confirming with the property but I would here within 24 hours.
No email and only 1 voucher redeemed for Coconut Point, FL, for a Grand King - doesn't sound like a suite? The other three reservations haven't changed. Have emailed GP but silence so far.
No email and only 1 voucher redeemed for Coconut Point, FL, for a Grand King - doesn't sound like a suite? The other three reservations haven't changed. Have emailed GP but silence so far.
Oct 16, 2012 | 8:41 am
#622
Original Poster
No longer used by Hyatt; use World of Hyatt Concierge
Join Date: Jul 1999
Posts: 1,628
I contacted GP last week to redeem my 4 suite vouchers. I was told that 3 were booked and I would get an email confirming. The fourth one needed confirming with the property but I would here within 24 hours.
No email and only 1 voucher redeemed for Coconut Point, FL, for a Grand King - doesn't sound like a suite? The other three reservations haven't changed. Have emailed GP but silence so far.
No email and only 1 voucher redeemed for Coconut Point, FL, for a Grand King - doesn't sound like a suite? The other three reservations haven't changed. Have emailed GP but silence so far.
Can you PM the reservation details to us? We'll be happy to look at this for you!
Sincerely,
Nick B.
Oct 21, 2012 | 9:13 am
#623
Senior Moderator
Join Date: Oct 2001
Location: San Francisco, CA
Programs: UA Plat/2MM [23-yr. 1K, now emeritus] clawing way back to WN-A List; MR LT Titanium; HY Whateverist.
Posts: 12,458
The "JBoss" error is all I get trying to access hyatt.com this a.m.
Oct 23, 2012 | 9:58 pm
#624
Join Date: Feb 2003
Location: USA & UK -- AA EXP 3.5MM, Hyatt Diamond, SPG Plat, Avis President's Club
Posts: 6,411
Now you can save credit card to your profile!
Made a reservation just now and there's a new checkbox to save the credit card to your profile. Hip Hip Hurray: they just saved me 40 cut-and-paste operations per year. 
Oct 24, 2012 | 6:47 am
#625
FlyerTalk Evangelist, Ambassador: World of Hyatt
Join Date: Jul 2001
Location: New Jersey
Programs: Hyatt Globalist, Fairmont Lifetime Plat, UA Silver, dirt elsewhere
Posts: 47,408
That's great. Hyatt has been saving your card in your profile that only customer service could see and use.
But I have my questions about their IT department and the security of saving it to your online profile.
If they can't keep their website functioning properly, well, I just don't trust them with my card information.
But I have my questions about their IT department and the security of saving it to your online profile.
If they can't keep their website functioning properly, well, I just don't trust them with my card information.
Oct 28, 2012 | 12:10 am
#626
Join Date: May 2003
Location: New York, NY
Programs: Hyatt Diamond, AA Platinum
Posts: 932
For once Hyatt.com is up when other websites are down--both Hilton and Radisson are down
Oct 28, 2012 | 1:14 pm
#627
Company Representative - Hyatt e-Commerce
Join Date: Jan 2005
Posts: 74
Bill from Hyatt E-Commerce here.
To Mary2e and others concerned about credit card security, I wanted to let you know that that credit cards are strongly encrypted and our web systems are all fully PCI compliant and always have been. Security for the web site is reviewed by our internal security team as well as a third party. Given the additional sensitivity surrounding storing credit card numbers on the web site, we conducted an additional review by a second third party to ensure there would be no issues.
To Mary2e and others concerned about credit card security, I wanted to let you know that that credit cards are strongly encrypted and our web systems are all fully PCI compliant and always have been. Security for the web site is reviewed by our internal security team as well as a third party. Given the additional sensitivity surrounding storing credit card numbers on the web site, we conducted an additional review by a second third party to ensure there would be no issues.
Oct 28, 2012 | 5:27 pm
#628
FlyerTalk Evangelist, Ambassador: World of Hyatt
Join Date: Jul 2001
Location: New Jersey
Programs: Hyatt Globalist, Fairmont Lifetime Plat, UA Silver, dirt elsewhere
Posts: 47,408
That's really great. Many companies do this.
Many companies also have functioning websites that don't go down all the time.
Hyatt, unfortunately, does not. When it stops crashing or being unavailble, I'll be less concerned with security protocols being used - because they may not work at times either.
Many companies also have functioning websites that don't go down all the time.
Hyatt, unfortunately, does not. When it stops crashing or being unavailble, I'll be less concerned with security protocols being used - because they may not work at times either.
Oct 30, 2012 | 3:40 am
#629
Join Date: Jun 2010
Programs: Hyatt&Hilton&BW Diamond,GHA Black,Marriott Plat,SPG Gold,AB Platinum,TK Elite,AZ Alata Plus,EY Gold
Posts: 224
I'm not able to login since this morning.
All I get is once again:
"Sorry, we're experiencing technical difficulties and were unable to complete your request."
@someone here from Hyatt: Why is your website so often not working properly or even completly not working? I can recommend you a company who's offering such services in a very reliable version!
All I get is once again:
"Sorry, we're experiencing technical difficulties and were unable to complete your request."
@someone here from Hyatt: Why is your website so often not working properly or even completly not working? I can recommend you a company who's offering such services in a very reliable version!
Oct 31, 2012 | 9:49 am
#630
Moderator: LGBTQ+ Travel & Hyatt Gold Passport
Join Date: Jan 2000
Location: CVG
Posts: 15,301
Down for maintenance!!!