It might have been useful to set up a focus group to do a little beta testing and give feedback, prior to changing the website. I find the new site difficult to use.
Apparently (according to HGP Cus.Svc.) the programming changes to "merge" the Hyatt system with the GP system have been put on hold. Thank goodness. (All in favor of sending the programmers on extended leave/vacation, say "Aye".)
I am finding that my online account statement has become intractable--despite reconciling to a specific date, changes to the balance have occurred and it has become impossible to determine the origin or nature of those changes. This is dismal--lots of unnecessary lost time on the part of GP members and Cus.Svc. reps.