Hyatt.com/GP.com---Website Issues

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Mar 4, 2011 | 2:18 am

#316

Stewie Mac

Ambassador: World of Hyatt

Join Date: Mar 2002

Location: UK - the nearest airport is named after a motorway !

Posts: 4,275

Quote:

Originally Posted by sz2628

As of right now i get this error trying to log into the GP site.

"An unexpected error has occurred while attempting to process your request. Please try again later."

Me too.

Sad thing is that it's becoming quite *expected* for most of us - it's only Hyatt IT who seem to be taken by surprise that it's broke ... again

Mar 5, 2011 | 11:03 pm

#317

thc

Join Date: May 2003

Location: New York, NY

Programs: Hyatt Diamond, AA Platinum

Posts: 932

down yet again with the "JBoss" error.

Last edited by thc; Mar 5, 2011 at 11:45 pm

Mar 6, 2011 | 12:12 am

#318

JonathanIT

Join Date: Jul 2007

Location: LAX-- But I'd rather be on Brokeback Mountain. United 1K! Other

Programs: RCC,HHonors Diamond,HGVC Elite,SPG Plat,Hyatt Diamond,Nat'l Emerald Exec Elite, Disney Premier Pass

Posts: 2,472

This is so aggravating.

Mar 6, 2011 | 5:30 am

#319

mileageking

Join Date: Jan 2008

Posts: 3,946

Quote from their website:

Hyatt.com, GoldPassport.com, HyattPlace.com, HyattSummerfieldSuites.com, Andaz.com and HyattVacationClub.com are currently down for maintenance.
We apologize for the inconvenience. To make a reservation, please contact us using the link below.

Contact Us

Mar 16, 2011 | 7:17 am

#320

PatBateman23

Join Date: Apr 2009

Location: LUX

Programs: LH SEN, BA GOLD, FB GOLD, HH DIA, SPG PLAT

Posts: 166

*hate*

Sorry, we're experiencing technical difficulties and were unable to complete your request.

* Hyatt Home Page
* Find a Hotel
* Make a Reservation
* Hyatt Gold Passport
* Hyatt Vacation Club
* Customer Service

We apologize for any inconvenience this error may have caused. Our system has automatically logged this error, but if you want to give us some more details, please visit our website feedback form.

You can try hitting the back button and refreshing the screen to see if that gets you back on track or contact our reservation center to make a reservation.

Hyatt Hotels & Resorts
1-888-591-1234
[email protected]
Outside North America Assistance

Mar 16, 2011 | 4:47 pm

#321

azepine00

FlyerTalk Evangelist

Join Date: Dec 2003

Location: LAX

Posts: 11,594

For the second day I can not even login from Firefox to see my account

Explorer seems to work today.

Mar 16, 2011 | 8:51 pm

#322

FriendlySkies

FlyerTalk Evangelist

Join Date: Nov 2009

Location: Northeast Kansas | Colorado Native

Programs: Amex Gold/Plat, UA *G, Hyatt Globalist, IHG Plat Marriott LT Gold, NEXUS, TSA Disparager Unobtanium

Posts: 22,651

What a surprise... Have not been able to login for a few days

Mar 20, 2011 | 12:15 am

#323

sz2628

Join Date: Feb 2011

Location: 90210

Programs: Hyatt Diamond, SPG Plat

Posts: 121

yay, jboss error when trying to log into gp.

Mar 20, 2011 | 2:25 am

#324

Radiant Flyer

Suspended

Join Date: Sep 2009

Location: Monte Sereno, California

Programs: Hyatt Globalist, AA EXP, 2 mm, Marriott Gold

Posts: 1,405

I don't know of any other website, financial, work, shopping or work related that is down more than the Hyatt website. It's been down for several hours now... I wonder how much revenue they loose for such a horrible website.

HTTP Status 404 - /hyatt/index.jsp

type Status report

message /hyatt/index.js

description The requested resource (/hyatt/index.jsp) is not available.
JBossWeb/2.0.0.GA_CP

Mar 23, 2011 | 8:00 pm

#325

seaduck79

Join Date: Mar 2011

Location: Seattle

Programs: Hyatt, Marriott, Delta, Alaska

Posts: 636

You get what you pay for

Hey, they're getting the best web programming $8/hr will buy in India!

But seriously, I'm glad to see I am not the only one noticing their site problems.

Mar 28, 2011 | 12:38 pm

#326

thc

Join Date: May 2003

Location: New York, NY

Programs: Hyatt Diamond, AA Platinum

Posts: 932

I cannot believe. The ongoing saga of the Hyatt website continues. After clicking "Check Availability", I get the following message:

"Sorry, we're experiencing technical difficulties and were unable to complete your request."

Apr 7, 2011 | 11:50 am

#327

skunker

Join Date: May 2006

Location: SAN

Programs: Lots of faux metal

Posts: 7,024

Airline List

Just made a reservation and was inputting my flight information when I noticed the list of airlines is not alphabetical anymore. In fact I don't think it has any rhyme or reason to the order.

Apr 7, 2011 | 2:16 pm

#328

seaduck79

Join Date: Mar 2011

Location: Seattle

Programs: Hyatt, Marriott, Delta, Alaska

Posts: 636

I filed a complaint with their Customer Service dept. about the website, and they sent me a survey. One of the questions was something like: "What would make our website more functional?".

My answer: "Competent web programmers".

Apr 8, 2011 | 3:53 pm

#329

crystak

Join Date: Feb 2009

Location: United Kingdom

Programs: Hyatt Diamond, HH Diamond, SPG Gold, Marriott Gold, Amex Platinum

Posts: 1,223

Ohhhhhhh!! What a surprise, none of the hotel pages are working.... again!

Page lookup failed, id=HOTEL ID: 0, LOCALE

EFAULT

Apr 11, 2011 | 7:36 am

#330

DealDetective

Join Date: Jul 2009

Posts: 848

Hyatt Place "Thank You" E-mails

While this is not technically a website issue, I'm hoping by posting it here it will get the attention of someone in IT. Please consider discontinuing the Hyatt Place "Thank You" e-mails that are generated overnight at the end of one's stay at a Hyatt Place. They add no value and clutter the inbox. More importantly, they seem to be generated even for properly cancelled reservations. I had a panic attack this weekend when I opened my email and saw 2 Thank You emails from 2 different Hyatt Places for the same night! I had to call the other hotel and confirm that my reservation had been properly cancelled. They couldn't explain why I got the email from their hotel.