Hyatt.com/GP.com---Website Issues
Jun 4, 2011 | 9:33 am
#361
Join Date: Feb 2004
Location: EWR
Programs: AA Exec Plat, United MM Gold, Hyatt Glob, Marriott Platinum, Packer Owner
Posts: 262
My problem is that when I request Senior Rates, the Diamond "Guaranteed Availability" comes up, despite rooms being available at any other rate listed. So then I have to call, and the Senior Rate is magically available!
Jun 4, 2011 | 5:17 pm
#362
Join Date: Nov 2010
Location: Jakarta, Indonesia
Programs: Krisflyer (SQ) Gold Membership, Hyatt Diamond, SPG Platinum, Accor Platinum and Hilton HHonors Gold
Posts: 327
Jun 9, 2011 | 8:17 am
#364
Join Date: Jul 2009
Posts: 848
I just encountered that too. It appears when the special rate plan is unavailable, Guaranteed Availability is displayed, making it appear the property is almost sold out. When you look at Best Available rate, all the room types appear. I really detest the new rate display! You have to search every option separately to find the best rates. You then have to click on the Rate Details to see the rate for each night of your stay, since it only shows the average rate.
Jun 12, 2011 | 9:45 pm
#365
Join Date: Dec 2010
Location: Chicago
Programs: Hyatt Diamond; Delta Platinum; Priority Club Platinum.
Posts: 44
Frustrated with GP website
I don't understand why Hyatt can't fix their website issues.
I've tried to submit requests for missing points multiple times (for different stays) over the past 2 weeks, and every time I get an error stating there was an "unexpected error".
They had this problem a year or so ago... and it appeared to have been fixed.... but now, looks like it is back.
Anyone else experience the same issue???
I've tried to submit requests for missing points multiple times (for different stays) over the past 2 weeks, and every time I get an error stating there was an "unexpected error".
They had this problem a year or so ago... and it appeared to have been fixed.... but now, looks like it is back.
Anyone else experience the same issue???
Jun 12, 2011 | 10:29 pm
#366
Join Date: Nov 2010
Location: Jakarta, Indonesia
Programs: Krisflyer (SQ) Gold Membership, Hyatt Diamond, SPG Platinum, Accor Platinum and Hilton HHonors Gold
Posts: 327
I don't understand why Hyatt can't fix their website issues.
I've tried to submit requests for missing points multiple times (for different stays) over the past 2 weeks, and every time I get an error stating there was an "unexpected error".
They had this problem a year or so ago... and it appeared to have been fixed.... but now, looks like it is back.
Anyone else experience the same issue???
I've tried to submit requests for missing points multiple times (for different stays) over the past 2 weeks, and every time I get an error stating there was an "unexpected error".
They had this problem a year or so ago... and it appeared to have been fixed.... but now, looks like it is back.
Anyone else experience the same issue???
Jun 13, 2011 | 8:16 am
#368
Join Date: May 2010
Posts: 943
[email protected]
Last edited by kenbo; Jun 13, 2011 at 8:29 am
Jun 17, 2011 | 12:48 pm
#369
FlyerTalk Evangelist
Join Date: Mar 2009
Location: EWR
Programs: UAPlat; *Gold; Hyatt Diam; SPG Plat; PWP goddess
Posts: 16,579
So ridiculous -- it's prime-time hours & the site is down!
Jun 20, 2011 | 11:38 am
#370
Join Date: Jan 2011
Programs: AA Exec Plat, US Plat, Hyatt Plat, Hilton Gold, Marriott Gold
Posts: 95
Online Folio's not available
For the last several days, I have been unable to access any of my online Folio's.
Any suggestions? I'm trying to fill out expense reports!
Any suggestions? I'm trying to fill out expense reports!
Jun 22, 2011 | 7:23 pm
#371
Join Date: Nov 2010
Location: Jakarta, Indonesia
Programs: Krisflyer (SQ) Gold Membership, Hyatt Diamond, SPG Platinum, Accor Platinum and Hilton HHonors Gold
Posts: 327
Jun 23, 2011 | 9:39 pm
#372
Join Date: Jul 2004
Posts: 2,635
This is very annoying. I tried to cancel an award reservation that was booked online and got this message EVERY TIME:
Due to the special conditions associated with this reservation you may view, but not change it within this website. Please return to where the reservation was originally confirmed to make modifications or cancellations.
If you are trying to modify or cancel a Gold Passport Award reservation please call 1-800-30-HYATT.
Why? It's only a simple cancellation that is within the cancellation period.
Due to the special conditions associated with this reservation you may view, but not change it within this website. Please return to where the reservation was originally confirmed to make modifications or cancellations.
If you are trying to modify or cancel a Gold Passport Award reservation please call 1-800-30-HYATT.
Why? It's only a simple cancellation that is within the cancellation period.
Jun 24, 2011 | 12:09 pm
#373
Join Date: Jan 2011
Programs: AA Exec Plat, US Plat, Hyatt Plat, Hilton Gold, Marriott Gold
Posts: 95
Tried that, the hotel had me fill out the online form *again*, which I first filled out a week ago. Hyatt customer service has been quite disappointing on this issue :/
Jul 14, 2011 | 7:11 am
#374
Join Date: May 2003
Location: New York, NY
Programs: Hyatt Diamond, AA Platinum
Posts: 932
Getting the "jboss" error again. this time, i'm getting it when trying to access "My Awards" in Gold Passport.
Jul 14, 2011 | 8:07 am
#375
Ambassador: World of Hyatt
Join Date: Mar 2002
Location: UK - the nearest airport is named after a motorway !
Posts: 4,275
yup, seems like the my account section is fubar - strange jboss error when looking at 'reservations', and a blank screen (except for the Hyatt logo top left and my name top right) when looking at 'account detail'
