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Old Apr 11, 2011 | 7:36 am
  #330  
DealDetective
15 Years on Site
 
Join Date: Jul 2009
Posts: 848
Hyatt Place "Thank You" E-mails

While this is not technically a website issue, I'm hoping by posting it here it will get the attention of someone in IT. Please consider discontinuing the Hyatt Place "Thank You" e-mails that are generated overnight at the end of one's stay at a Hyatt Place. They add no value and clutter the inbox. More importantly, they seem to be generated even for properly cancelled reservations. I had a panic attack this weekend when I opened my email and saw 2 Thank You emails from 2 different Hyatt Places for the same night! I had to call the other hotel and confirm that my reservation had been properly cancelled. They couldn't explain why I got the email from their hotel.
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