Point balance recalculation when changing award reservations can be a real challenge -- with uncredited, delayed or simply very incorrect new balances showing - especially when many irons are in the fire at once. But the right balance usually shows up after several days. In several instances, I've called and painstakingly worked through the correction. Then recently, I didn't have the time to call for about a week, and the adjusted, correct balance showed up on its own -- a first for me. This problem really shouldn't happen.

Word to the wise: Write down the starting balance somewhere when making a number of potentially changing (or canceling) award reservations. (Which would be all the time. Non?)

Don't know if this issue belongs in this thread, or on its own. And apologies if it does and already has shown up here...


NB: In fairness (?), I had the same problem several times years ago with Mileage Plus -- canceled award travel but the miles didn't automatically show up in the balance. All the more intense a nuisance for extreme travelers.